Veterinary Practice Management and Interpersonal Communication Flashcards
Referral Facility
A veterinary hospital that employs specialists secondary care provider
Office Manager
A manager who oversees the reception area of a veterinary hospital
Practice Manager
A manager who oversees all aspects of a veterinary hospital, with the exception of medical decisions.
Hospital Administrator
A manager who oversees all aspects of a veterinary hospital, including medical decisions
Nosocomial Infections
Infections that spread to patients from the hospital environment
Nonverbal Communication
All of the behavioral signals that pass between interacting individuals, exclusive of verbal content
Clarity
Communicating clearly using proper grammar and articulation
Courtesy
Showing genuine concern and respect when communicating
Empathy
The ability to understand the position of another person and to communicate the understanding to that person
Human Resources
Activities related to the hiring training managing and terminating of the people who work in a business
Organizational Chart
A visual representation of how departments and employees positions in a business are aligned
Job Description
A document that outlines the duties and attributes of someone who fills a particular position
Total Compensation
The salary / wages and benefits offered to an employee who works in a particular position
Marketing
All activities necessary to obtain and retain clients and enhance the awareness and standing hospital in the community
Internal Marketing
Marketing that is aimed at the existing client base