Veterinary Consultation

Question 1

What is relationship centred care?

Answer 1

‘A partnership in which negotiation and shared decision making are used to take the client’s perspective into consideration’

Question 2

Benefits of relationship centred care

Answer 2

• Improves client satisfaction and trust
• Improved accuracy of assessment and better compliance with treatment
• Shorter consult times and improved outcomes

Question 3

Calgary-Cambridge Guide

Answer 3

1) Initiate session: Prep, establish rapport and identify reason for consult
2) Gather info: Get client and medical perspective as well as background
3) Physical Examination
4) Explanation & Planning: Provide correct type and amount of info, shared understanding of illness framework and shared decision making
5) Closing session: summarise and forward planning

Question 4

ICE for client perspective

Answer 4

• IDEAS
• CONCERNS
• EXPECTATIONS

Question 5

Ask-tell-ask

Answer 5

ASK- do you know about…?
TELL- give 3 pieces of info
ASK- any questions?

Question 6

Chunking and Checking

Answer 6

• Provide small amount of info
• Pausing; allow time to process
• Checking; confirm understanding

Question 7

Signposting

Answer 7

• add clarity
• guide the consult
• warning shots
• skilled interrupting
  -focus on main topics