Verbal And Non Verbal Communication Flashcards
1
Q
What is verbal communication?
A
Questioning skills
Use of language
Tone of voice
Use of professional terminology
2
Q
What is non verbal communication?
A
Communication through eye contact or gestures
3
Q
What does direct eye contact mean?
A
The desire to make a connection
4
Q
What do eyes looking up and or to the right suggest?
A
The exaggerated truth or a lie
5
Q
What do eyes looking up and or to the left suggest?
A
Facts or the truth
6
Q
What do eyes looking down to the left suggest?
A
Questioning their feelings
7
Q
What do eyes looking down to the right suggest?
A
Rationalising something or thinking it through
