Values And Facts

Question 0

What drives everything we do?

Answer 0

A woman’s beauty is our passion it drives everything we do

Question 1

What do we believe about beauty?

Answer 1

That beauty comes from the inside and shows beautifully on the outside

Question 2

I don’t have time to host a Mary Kay party

Answer 2

Oh I know I’m so busy too! I don’t know how we fit it all. I have a lot going on right now but you know what? I have next Thursday open if during the week is good for you or I have a window on Saturday too we could just take an hour relax and have some pampering time

Question 3

I don’t know when I can hold an appointment

Answer 3

Why don’t we set up a tentative date and if we need to change it we can when would be better Thursday or Friday? seven or 730?

Question 4

Everyone I know has been to a Mary Kay party

Answer 4

I have an idea, why don’t we hold a unique theme party for your friends we can do color spa or fragrances so they get to see more than just skincare products. parties only last about an hour in the atmosphere is casual and fun how does that sound?

Question 5

I just don’t want to hold an appointment right now

Answer 5

Okay I understand I’d like to leave you the samples and call you in a couple days to see if you like them. if you do maybe I could drop by and show you a few other things. would you prefer I call in the morning or evening? good I’ll call you Tuesday

Question 6

Calling the customer step 1

Answer 6

Hello ____ this is Annie Kreidel and I’m the Mary Kay independent beauty consultant who will be conducting ____s party on ___ do you have a minute?

Question 7

Calling customer step two

Answer 7

___ I’d like to ask if you questions about your skin so that I can be prepared for a party, which one statement best describes your skin?
read skin types etc on card :)

Question 8

Calling the customer step three

Answer 8

Thank you for your time! I’m looking forward to seeing you on ____ will begin promptly at ___ and I have a special place set up just for you.

Question 9

Helpful tips for throwing a party

Answer 9

1. Read the presentation aloud
2. Use a permanent marker or highlighter to make notes in the guide as you go
3. Arrive 30 minutes early to give you time setup
4. Begin by reminding your hostess how much you appreciate her opening her home to you.
5. Set the tables according to the skin types of guests.
6. Place the beauty book by each mirror
7. Everyone has their own way of setting tables go ahead and be different!

Question 10

Party breakdown, What are the four time frames?

Answer 10

1. Five minutes for the opening remarks
2. 25 minutes on skincare
3. 10 minutes for basic color
4. Five minutes table close

Question 11

Good questions to ask customers after Mary Kay party?

Answer 11

1. Did you have as much fun as I think you did?
2. How does your skin feel?
3. Which part did you like the best?
4. When would be a good time to get together for your second appointment or color consultation?
5. Do you have any questions?
6. My goal is to help you get all the products that you want, tell me which ones you like the most.

Question 12

Closing comments after speaking to a customer at MK party

Answer 12

Now guest part of my service to you is to make sure the products you purchase tonight are working for you I’ll call you in a few days and at that time I’ll ask you for the names and contact information of the friends who might be joining you For your Mary Kay party then I can ask a few questions about their skin and have the right products ready for them

Question 13

What is the most important thing about second appointment?

Answer 13

Ensuring the products your customer purchased at the skincare party are meeting her needs.

Question 14

List the 4 top tips for customer service

Answer 14

1. Ask listen and learn
2. Follow up with 222
3. Be flexible when communicating
4. The sampler Savvy

Question 15

Describe ask listen and learn

Answer 15

Ask: How often do you use skincare and beauty products? What are your favorite beauty products?

Listen: The customer is more likely to trust you if she senses that you are more interested in her than and making a sale.

Learn: When you have learned your customers true needs and interests you have a much better idea of what products to offer and demonstrate

Question 16

Describe the follow up with 222

Answer 16

Contact the customer 2 days after appointment to see if she likes her new product.

Check her progress 2 weeks later At her follow up appointment.

Contact her every 2 months for re-orders or to suggest new products

Question 17

How to be sampler savvy

Answer 17

To samplers on hand put them in your handbag and Be prepared to give them out at a moments notice

If you’re handing out a sampler ask for the potential customers information

Follow up to see how she liked the sample and ask if she would like to purchase the product

Question 18

What are the two types of aging?

Answer 18

Intrinsic aging: Caused by jeans we inherit.

Extrinsic aging: Caused by environmental factors such as exposure to the sun’s rays

Question 19

Explain intrinsic aging

Answer 19

Intrinsic aging is a natural aging process that normally begins and The mid 20s. With the skin collagen production slows and elastin, the substance that enables skin to snap back into place has a bit less’s spring.