Values and Core Skills Flashcards
What are the FCA values?
Serve in the public interest Act with integrity Be ambitious Be inclusive Serve and deliver
What are the FCA core skills?
Judgement
Engagement
Delivery
Self-Management
When have you demonstrated integrity within the workplace?
Demonstrate integrity in all my work experiences
Very important in my current role.
Board minutes - director wanted me to change them
Deal with highly confidential information
Assisted with the exiting of an employee from the business
Formal dismissal notice
Access request
Give and example of a time when you have served in the public interest.
Volunteering
Connaught House Care Home
Make Lunch charity
Give an example of a time you’ve needed to be resourceful
Make lunch
Limited funding + donations
Coming up with meals and activities from the limited resources
Needed to be creative
Lifeline to many families so it’s important to make the most out of what we had.
Discuss a time you have gone out of your way to learn more about something.
Marketing Analytics project
Salesforce
- new technology that I’ve never seen before
- vital to completing the project
- little guidance from MD as busy
- researched at home
- approached people in the business for advice and support
- learned quickly
Talk about a time when you have had to take accountability for a mistake. What did you learn?
EA
- learning on the job
- taking on many projects and tasks for the first time - preparing for an AGM
- SOP review project
- new machinery/terminology - interpret wrong sometimes - verification system in place
- AGM - I sent out an old version of the Articles of Association to the shareholders ahead of the meeting
- Had to be resent
- ultimately it was a waste of time and resources
- pay more attention to detail - very thorough with checking now
- respond well to mistakes - opportunity to learn
- take criticism or feedback well - I like to grow and develop
How do you work under pressure?
Enjoy working under pressure
Like working to deadlines / completing projects and find it rewarding
Most motivated when I’m in a fast paced environment
Simultaneously manage projects in HR, finance, company secretarial
AGM - admin/apologies/refreshments/shares to approve resolutions
Talk about a time you’ve challenged the status quo.
Company briefings
Feedback from last year and experience from manager briefings
- smaller - more participation
- mixes departments - different view points
- engaging activities - questions with prizes
Successful - improved participation - particularly effective to mix things up between factory and offices
When have you anticipated change?
Salesforce data inputting
System poorly implemented
Cleared system
Behavioural change needed
Anticipated that the same thing would happen unless I created a new system
Created new system and created a handbook that I handed out to sales staff
When have you worked inclusively?
Worked in an inclusive way in many teams that I’ve worked in - netball/D of E/assessment centre
- Value everyone’s opinion
- Take all view points into account when making a decision
- not afraid to challenge decision making
- treat everyone with respect and kindness
Make Lunch - important not to make people feel like the ‘other’ all on one level/equal
When have you actively sought the input of others for decision making ?
Encouraged to work as a team and gain other people’s opinions in my current role.
Young Enterprise
Sold nothing at first sales event
Wrong price point
Conducted market research- seeking opinions
Company briefings - feedback from last year
Talk about a time when you’ve forged a collaborative relationship.
Formed strong relationships across the business
Work with people on projects from operations, commercial to HR
Pension administrators, auditors, MAKE UK (manufacturers association)
HR professionals in pursuit of a job
When have you shared knowledge?
Presentation of marketing analytics data
Presented my findings to MD and marketing manager
Power point presentation made of graphs with a hand out
Presented data on the markets in which the company was operating - market sub market - region
Presented clearly and effectively
Very pleased with presentation
Offer of permanent role
Talk about a time when you have supported a colleague who has been working under pressure.
Regularly do this - my role is to support directors with jobs across the business
Help people out with high work load
Product manager leaving
Product information management system
Helping him to finish before leaving
