Values and Core Skills Flashcards
What are the FCA values?
Serve in the public interest Act with integrity Be ambitious Be inclusive Serve and deliver
What are the FCA core skills?
Judgement
Engagement
Delivery
Self-Management
When have you demonstrated integrity within the workplace?
Demonstrate integrity in all my work experiences
Very important in my current role.
Board minutes - director wanted me to change them
Deal with highly confidential information
Assisted with the exiting of an employee from the business
Formal dismissal notice
Access request
Give and example of a time when you have served in the public interest.
Volunteering
Connaught House Care Home
Make Lunch charity
Give an example of a time you’ve needed to be resourceful
Make lunch
Limited funding + donations
Coming up with meals and activities from the limited resources
Needed to be creative
Lifeline to many families so it’s important to make the most out of what we had.
Discuss a time you have gone out of your way to learn more about something.
Marketing Analytics project
Salesforce
- new technology that I’ve never seen before
- vital to completing the project
- little guidance from MD as busy
- researched at home
- approached people in the business for advice and support
- learned quickly
Talk about a time when you have had to take accountability for a mistake. What did you learn?
EA
- learning on the job
- taking on many projects and tasks for the first time - preparing for an AGM
- SOP review project
- new machinery/terminology - interpret wrong sometimes - verification system in place
- AGM - I sent out an old version of the Articles of Association to the shareholders ahead of the meeting
- Had to be resent
- ultimately it was a waste of time and resources
- pay more attention to detail - very thorough with checking now
- respond well to mistakes - opportunity to learn
- take criticism or feedback well - I like to grow and develop
How do you work under pressure?
Enjoy working under pressure
Like working to deadlines / completing projects and find it rewarding
Most motivated when I’m in a fast paced environment
Simultaneously manage projects in HR, finance, company secretarial
AGM - admin/apologies/refreshments/shares to approve resolutions
Talk about a time you’ve challenged the status quo.
Company briefings
Feedback from last year and experience from manager briefings
- smaller - more participation
- mixes departments - different view points
- engaging activities - questions with prizes
Successful - improved participation - particularly effective to mix things up between factory and offices
When have you anticipated change?
Salesforce data inputting
System poorly implemented
Cleared system
Behavioural change needed
Anticipated that the same thing would happen unless I created a new system
Created new system and created a handbook that I handed out to sales staff
When have you worked inclusively?
Worked in an inclusive way in many teams that I’ve worked in - netball/D of E/assessment centre
- Value everyone’s opinion
- Take all view points into account when making a decision
- not afraid to challenge decision making
- treat everyone with respect and kindness
Make Lunch - important not to make people feel like the ‘other’ all on one level/equal
When have you actively sought the input of others for decision making ?
Encouraged to work as a team and gain other people’s opinions in my current role.
Young Enterprise
Sold nothing at first sales event
Wrong price point
Conducted market research- seeking opinions
Company briefings - feedback from last year
Talk about a time when you’ve forged a collaborative relationship.
Formed strong relationships across the business
Work with people on projects from operations, commercial to HR
Pension administrators, auditors, MAKE UK (manufacturers association)
HR professionals in pursuit of a job
When have you shared knowledge?
Presentation of marketing analytics data
Presented my findings to MD and marketing manager
Power point presentation made of graphs with a hand out
Presented data on the markets in which the company was operating - market sub market - region
Presented clearly and effectively
Very pleased with presentation
Offer of permanent role
Talk about a time when you have supported a colleague who has been working under pressure.
Regularly do this - my role is to support directors with jobs across the business
Help people out with high work load
Product manager leaving
Product information management system
Helping him to finish before leaving
Give an example of a time you have analysed data.
Dissertation - qualitative - interview/ethnographic research/policy analysis
Stats module
Marketing analytics - extracting and analysing data from CRM
Give an example of a time when you have worked as a team to overcome a problem.
Young enterprise
Start up business - made many mistakes as a team
Wrong price point/ incorrect skills with in the team/
Sold nothing at first sales event
Odds stacked against us
Persevered
Successful outcome - won an award for marketing campaign
Give an example of a time when you have influenced someone’s decision making.
Young Enterprise
Under performing team member
Effecting company performance
Formally acknowledged
Not afraid to address sensitive / awkward situations - good as a HR member
Give an example of a time when you’ve demonstrated clear and effective communication.
Communication is very important as EA
Switch between communication with operators on factory floor and directors on the board
Good emotional intelligence
Marketing analytics project - offer of permanent role
Flesch Kincaid model - staff communications
Give an example of a time when you’ve had to handle a sensitive situation. How did you deal with it?
Young Enterprise - under performing team member
Don’t put up with things because they are awkward or sensitive to address
Be sensitive and don’t create drama or draw lots of attention to the situation
Strong emotional intelligence
Give an example of a situation where people have had different view points. How was it resolved?
D of E
Undertook a wilderness camp
Camped on top of hillside
Strong winds and rains
Some want to leave and some stay
Discussed as a group - pros cons / long and short term impacts / practicality
Considered everyone’s view points and came to a conclusion based on what was the best result for the team
Give an example of a time you have project managed.
Marketing Analytics project
- little guidance - reporting to MD
- time management / seek out advice from those around me / initiative / problem solving
- offer of permanent role
SOP Project
Time management Delegate tasks Teamwork Effective communication Track and report progress Quick learner - machinery / terminology
Give an example of when you’ve demonstrated drive.
Good Duke of Edinburgh
Commitment
12 - skill - flute
18 - volunteering - Connaught House
18 - physical - netball
Residential
5 night expedition wildness camp
Determination / mentally and physically challenging
Perseverance / commitment / teamwork / communication
Proudest achievement to date
Give an example of when you have been adaptable.
Worked in companies of different cultures / sizes / roles
Current role - EA
Simultaneously managing projects in different areas
Often juggling more than one thing
Customer visit / assessment centre / Board meeting
Enjoy the challenge and the steep learning curve
How do you deal with pressure ?
Handle pressure well - enjoy working to deadlines
Most productive and motivated when I’m juggling lots of projects and am busy
Give an example of a time when you have been out of your depth.
SOP
EA - taking on lots of new challenges
SOP project - main thing ops director wanted assistance with
Huge tasks - hundreds of SOPs
New technology / machinery / terminology
Break it down
Learn
Take in as much knowledge from those around you
Actually taken on more responsibility than originally planned
Are you aware of your own limitations?
Yes - always ready to stretch myself and take on new challenges
Take any opportunity to progress and develop
Receive criticism well and take feedback on board
Give an example of a time when you have faced criticism. How did you deal with it?
Flute
- no rhythm
- won’t pass exam
- drive and determination to prove her wrong
- achieve grade 6 with merit
- set the way that I respond to criticism - defining moment
How did you handle your emotions?
Very in control of my emotions
Very good emotional intelligence
Can read people well
Respond appropriately
What keeps you motivated ?
Being able to see the impact of my work
Working towards a goal / completing a project
Developing professionally - learning new skills
Variety
Meeting deadlines
Talk about a time you’ve contributed to a community.
Make Lunch
National charity that has a centre in Leicester
Provides hot meals for families struggling financially during the school holidays due to not receiving free school meals
Reduces the financial burden / sense of community - miss out on due to money
Rewarding to see the impact I was having on people’s lives - direct impact of my involvement and work
Where do you see yourself in the future?
Experienced HR professional
Completed my CIPD qualifications
Promotes at the FCA in a leadership based role
Helping to shape the future of the FCA and continue to help meet objectives
What is your weakness?
Indecisiveness
Isn’t always a bad thing
Don’t take decisions lightly - think through long and short term impacts
Something that will improve with experience / qualifications
Improve in my current role - directors busy
Give an example of a time you have demonstrated creativity.
Young Enterprise - award winning marketing campaign
Leicester Highcross regional sales event
All teams competing
Created a stall for the bath bombs
Vision that I created on a small budget
Social committee posters
Talk about a time when you’ve demonstrated leadership.
Project lead - SOP review
Review / revise / rewrite SOPs
Big task - daunting at first
Quickly learning new technology and terminology
Clear communication
Time management
Delegating tasks to operators
Tracking progress
Successfully completed converting production area
