Validation Day

Question 1

Cultural beliefs

Answer 1

Every guest counts, food perfection, be accountable, play restaurant

Question 2

Key results

Answer 2

Engage team members, bring back guests, grow sales, increase profits

Question 3

Purpose of CSL

Answer 3

Responsible for assisting the management team in executing chili’s standards

Question 4

Chili’s purpose

Answer 4

Making people feel special

Question 5

Play restaurant

Answer 5

I make it fun for the guest and team. #chilislove

Question 6

Every guest counts

Answer 6

I own the guest experience to ensure they return

Question 7

Food perfection

Answer 7

I deliver quality food and beverages on time, the best they can be

Question 8

Be accountable

Answer 8

I execute on the standards expected of me

Question 9

FARS

Answer 9

Focused feedback, focused accountability, focused recognition, focused storytelling

Question 10

Egg model

Answer 10

Mee -Mee -Gem
Leader x tms x guests
Turnover -Turnover -guest counts

Question 11

Results pyramid

Answer 11

Results

Actions
———————

Question 12

Product lifecycle

Answer 12

Ordering > receiving > storage > prep > production > delivery > inventory

Question 13

Focused feedback

Answer 13

Balanced feedback focused on a specific topic

Question 14

Focused accountability

Answer 14

When someone is not achieving the desired result, use lift to coach them back above the line

Question 15

Focused recognition

Answer 15

Recognition detailing specific behaviors that demonstrate a cultural belief and drive a desired result

Question 16

Focused storytelling

Answer 16

Stories we purposefully tell about people and teams who demonstrate the cultural beliefs and impact desired results

Question 17

Lift accountability coaching module

Answer 17

Listen for obstacles > identify obstacles you can influence > facilitate the solve it > test for movement