V. Quality Management Flashcards
Components of quality programs
Statistical analysis
Training and education
Evaluation
Feedback
is especially important in production control.
Statistical analysis
It is used
to analyze the quality of results.
Statistical analysis
includes internal and external quality control.
Statistical analysis
Employees are not considered the problem.
Training and education:
Employees need adequate training and education to perform the best
possible job.
Training and education:
Quality programs establish goals or targets.
Evaluation:
The progress
toward accomplishing these goals is assessed.
Evaluation:
If satisfactory progress
toward a goal is not achieved, then the process needs to be changed or
modified to achieve satisfactory progress toward a goal.
Evaluation:
This is a continuous process.
Feedback
Monitoring and evaluation takes
place for several indicators.
Feedback
defined as 8-12 employees from various departments
who work together using CQI principles to improve a process.
Quality circle
focuses on removing waste and increasing the value of the
service.
Lean thinking
Only do things that add value and eliminate all other activity
Lean thinking
focuses on reducing the variation in a process to remove error. ____ uses a disciplined methodology that is data driven.
Six Sigma
