UX Design 2 - Analyzing User Data Flashcards

1
Q

____________ data allow you to determine why your users may be struggling

A

Qualitative

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Understanding your users’ pain points is critical to product improvement

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

You are collecting data to develop user-centered design. Which group of users would you select to research?

A

A representative sample performing representative tasks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

You are researching how users interact with wearable exercise equipment. Where should you observe their usage?

A

At the gym, as they exercise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What should you do when collecting information?

A

Ask open-ended questions
Ask for specific examples
Write down what users say and do

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What information should you locate on an experience map?

A

Pain points
Persona information
Goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

In an experience map, what goes along the horizontal axis?

A

Time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

The majority of sticky notes on an experience map should be user quotes

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Turn this pain point into a goal: I don’t know how to find my contacts.

A

I can easily find my contacts.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Name 3 key metrics

A

Efficiency
Effectiveness
Satisfaction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly