usps Flashcards

1
Q

During a delivery a customer asks you some questions about shipping options. You don’t know the answers to any of her questions

A

Most: Ask your supervisor if he knows the answers to her questions and take notes so you can tell the customer tomorrow.

Least: Tell her that you aren’t aware of the answers but there’s lots of shipping information on the usps site

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2
Q

A recently hired coworker is struggling to learn the role forcing everyone to work harder to pick up her slack

A

Most: Offer her advice on how to do the job correctly and efficiently

Least: Meet with your supervisor to suggest that a different role for the new coworker

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3
Q

A customer on your route is upset because his local post office doesn’t carry an item he wants. He needs it today and says he doesn’t have time to drive around looking for it

A

Most: Work to figure out what the customer needs the item for and suggest an in stock alternative

Least: Ask for your manager’s permission to pick up the product from another post office

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4
Q

Your supervisor asks you to finish a task before you leave on your route. While you are working on it you overhear two coworkers struggling to complete a task

A

Most: Offer to explain the task even tho it means you won’t finish your task before you leave

Least: Focus on your assigned task your coworker did not ask for help and you don’t want to make them uncomfortable

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5
Q

A customer on your route complains to you about poor service from one of your coworkers. He clearly wants to tell someone about his negative experience.

A

Most: Tell the customer you’re sorry for his experience and ask if there is anything you can do to help him

Least: Ask your supervisor to contact the customer since she will be able to better address the issue

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6
Q

A customer recently switched apartment units and is upset he hasn’t been receiving his mail he ask if you can give it to him now but you’re not supposed to until he files a change of address form

A

Most: Tell him you understand its frustrating but you’re required to deliver to the address marked on the mail and offer to walk through how to set up mail forwarding

Least: Remind the customer that he’s responsible for filling out a change of address form and if he doesn’t there’s nothing you can do

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7
Q

Out on your route a customer asks you how to locate a specific product he cannot find online

A

Most: Tell him you’re happy to help and describe where to find the item and follow up the next day to ensure he found it

Least: Help him find the product on the site and point out. he could save money by purchasing a different item that is on sale

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8
Q

While you are out delivering on your mail route a customer stops you and asks about a missing package you’re sure you delivered two days ago

A

Most: Explain the package was already delivered and ask if anyone else could have brought the package inside

Least: Confirm that you delivered the package and explain that policy states the customer is responsible for it after delivery

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9
Q

How much experience do you have in jobs in which interacting with customers has been your primary responsibility

A

So either lie or tell the truth I think imma lie so

Truth: 2-5 years

Lie: 5-10 years

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10
Q

If contacted how would your most recent supervisor rate your punctuality compared to others

A

The very best

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11
Q

In the last four years how many different jobs have you left voluntarily

A

0

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12
Q

If contacted how would your supervisor rate your customer service skills compared to others

A

The very best

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13
Q

If contacted how would your most recent supervisor rate your performance compared to others

A

The very best

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14
Q

How much unexcused absenteeism is acceptable before a person is formally disciplined

A

None

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15
Q

How long did you stay with your most recent employer before voluntarily leaving

A

I did not voluntarily leave my most recent employer

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16
Q

If contacted how would your supervisor at work rate your verbal communication skills compared to others

A

The very best

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17
Q

If contacted how would your most recent supervisor at work rate your drive to become a top performer compared to others

A

Extremely high

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18
Q

In your most recent job how many unexcused tardies did you have per month

A

None

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19
Q

Have your ever voluntarily left a job before getting a new one

A

No

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20
Q

If contacted how would your supervisor rate the quality of your work compared to others

A

The very best

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21
Q

How many times have you been formally recognized for high performance in previous jobs

A

More than 10

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22
Q

How many full time jobs have you voluntarily left within one month of starting

A

0

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23
Q

If contacted how would your most recent supervisor at work rate your attendance compared to others

A

The very best

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24
Q

How many times have you been disciplined for violating a policy at work

A

0

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25
Q

In your most recent job how many times per year did you have an unexcused absence

A

None

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26
Q

What is the longest amount of time you have stayed with one employer without voluntarily leaving

A

Truth: 2-5 years

Lie: 5-10 years

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27
Q

In the first four years how many different organizations have you left voluntarily

A

0

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28
Q

How long do you expect to work at this organization

A

More than 10 years

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29
Q

I tend to be the first to notice when someone is upset

A

Most like me

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30
Q

I prefer stretch goals that push me to the limits of my ability

A

Most like me

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31
Q

I try to do more that what is expected of me at work

A

Most like me

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32
Q

I never get frustrated with my coworkers

A

Most like me

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33
Q

I enjoy working under pressure

A

Most like me

34
Q

The harder I work the more I succeed

A

Most like me

35
Q

I am always willing to lend coworkers a helping hand

A

Most like me

36
Q

People describe me as a very outgoing person

A

Most like me

37
Q

I perform best when I am very busy at work

A

Most like me

38
Q

It’s important to consider the upside of any situation

A

Most like me

39
Q

I can handle whatever comes my way

A

Most like me

40
Q

I quickly pick up on how others are feeling

A

Most like me

41
Q

Reaching my goal is what’s most important

A

Most like me

42
Q

I always go beyond my job duties at work

A

Most like me

43
Q

I have never disliked anyone

A

Most like me

44
Q

I work very effectively in highly stressful situations

A

Most like me

45
Q

Rewards are usually well earned

A

Most like me

46
Q

I often sacrifice my own time to help others at work

A

Most like me

47
Q

I tend to be very outgoing

A

Most like me

48
Q

I tend to be happier when I am very busy at work

A

Most like me

49
Q

I always look on the bright side of things

A

Most like me

50
Q

I have full confidence in my ability to succeed

A

Most like me

51
Q

I can usually tell how someone is feeling even when they try to hide it

A

Most like me

52
Q

I am motivated by extremely challenging goals

A

Most like me

53
Q

People should do more than what is asked of them at work

A

Most like me

54
Q

Success depends on how hard you work

A

Most like me

55
Q

I often sacrifice my time to assist coworkers with their work

A

Most like me

56
Q

I am a talkative individual

A

Most like me

57
Q

I work best in a fast paced work environment

A

Most like me

58
Q

People come to me for the optimistic point of view

A

Most like me

59
Q

If I try hard enough I can solve difficult problems

A

Most like me

60
Q

I can easily tell what others are feeling

A

Most like me

61
Q

Success is what drives me in my work

A

Most like me

62
Q

I always do more than what is required at work

A

Most like me

63
Q

I never talk behind people’s backs

A

Most like me

64
Q

I work best in high pressure situations

A

Most like me

65
Q

I believe that anyone can succeed if they try hard enough

A

Most like me

66
Q

Frequently I spend time helping coworkers with their work

A

Most like me

67
Q

I am quick to make friends with most people I meet

A

Most like me

68
Q

I enjoy fast paced hectic days

A

Most like me

69
Q

I look for the upside in any situation

A

Most like me

70
Q

I am fully confident in my ability to tackle difficult problems

A

Most like me

71
Q

I can almost always tell how others are feeling

A

Most like me

72
Q

I set very high performance standards for myself

A

Most like me

73
Q

I always go beyond my responsibilities at work

A

Most like me

74
Q

I am never rude to other people

A

Most like me

75
Q

I am responsible for my own outcomes

A

Most like me

76
Q

At work I often give up my own time to help others finish their work

A

Most like me

77
Q

I warm up to others quickly

A

Most like me

78
Q

I am at my best when the pace is very fast

A

Most like me

79
Q

I tend to find the upside others overlook

A

Most like me

80
Q

I typically set goals that are tough to reach

A

Most like me

81
Q

I always treat people fairly

A

Most like me

82
Q

Successful people tend to work harder than most

A

Most like me