User Setup (7%) Flashcards
• Create and maintain users • Assign and manage licenses • Resolve locked accounts • Activate, freeze, and deactivate users • Reset passwords
What are two reasons a user cannot be deactivated?
- The user is the recipient of workflow email alerts.
2. The user is a customer community administrator.
User License
A user license determines the baseline of features that the user can access. Every user must have exactly one user license. You assign user permissions for data access through a profile and optionally one or more permission sets.
Permission Set
A permission set is a collection of settings and permissions that give users access to various tools and functions. The settings and permissions in permission sets are also found in profiles, but permission sets extend users’ functional access without changing their profiles.
Profile
Profiles define how users access objects and data, and what they can do within the application. When you create users, you assign a profile to each one.
A new hire at Ursa Major Solar has joined the customer service team to interact with customers and handle cases. This user needs access to the Service Console to manage the cases and customer information. What should an administrator do to assign a Service Cloud user license to a new user?
a. Enable Service Cloud User on the user record detail page.
b. Clone the Sample Console and assign it to the user.
c. Create a new permission set license assignment.
d. Enable Service Console in Support Settings.
a. Enable Service Cloud User on the user record detail page.
Correct. Feature licenses such as Service Cloud User or Marketing Cloud User can be found on the user profile page. These licenses enable features in addition to the User Licenses, such as the Salesforce User License.
Ursa Major Solar, a medium-size, Southwest-based supplier of solar components and systems, is growing internationally. An administrator receives details of a new hire in the Tokyo omce who requires access to the Salesforce organization. Which two requirements should the administrator consider when creating a new user in a production Salesforce org? Choose two answers.)
a. Usernames must be unique across all production Salesforce orgs.
b. Usernames must be in the form of an email address.
c. Usernames must be the same as the user’s email address.
d. Usernames must include the company’s email domain.
a. Usernames must be unique across all production Salesforce orgs.
Correct. All usernames must be unique across al/ production orgs If a company has a standard email domain (which is used as a username), an administrator needs to add an additional identifier in the email to make it unique
b. Usernames must be in the form of an email address.
Correct All usernames must be in the form of an email address but do not need to be an actual email.
A new employee is trying to login to Salesforce, but is having trouble and getting login error messages. He reaches out to the Salesforce admin for help. What should the administrator do first to troubleshoot login error messages?
a. Check the user’s login history related list on the user record.
b. Review entries in the Setup Audit Trail.
c. Log in as the user to view the error message.
d. Search the debug log for the error message.
a. Check the user’s login history related list on the user record.
Correct. The administrator should start by checking the login history related list to get an understanding of what is causing the login issue.
The administrator is notified that one of Ursa Major Solar’s employees is going on leave for a few weeks. Ursa Major Solar does not want the employee logging in to Salesforce while on leave. What should the administrator do to prevent a user from logging into Salesforce temporarily?
a. Reset the user’s password.
b. Freeze the user’s account.
c. Change the user’s login hours.
d. Delete the userS account.
b. Freeze the user’s account.
Correct. You would freeze the user’s account. The license is still in use, but the user is not able to log in. When the employee returns from leave, you can simply unfreeze the account
The administrator is asked to deactivate the Salesforce user account for an employee who has recently left the company. When a user account is deactivated, what happens to the associated license?
a. The license becomes available for reassignment.
b. The license is deleted.
c. The license is removed from the billable licenses for the organization.
d. The license is automatically assigned to another user.
a. The license becomes available for reassignment.
Correct. When a user license is deactivated, it’s available to be reassigned to another employee in the company.
