updated dec deck 24 Flashcards

1
Q

What is meant by “management in a global context”?

A

Managing organizations considering global factors like international markets, diverse cultures, economic conditions, and technological changes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the significance of understanding international business in today’s world?

A

It helps businesses navigate complexities like global competition, cross-cultural communication, and international trade.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

How does global management differ from domestic management?

A

Global management requires dealing with cultural differences, foreign regulations, international supply chains, and managing a diverse workforce.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Why is cultural awareness important for global managers?

A

It helps in improving communication, reducing misunderstandings, and building better relationships with international clients and teams.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are some challenges faced by managers in a global environment?

A

These include managing cultural diversity, navigating legal differences, understanding global markets, and adapting to international competition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is a global mindset and why is it crucial for managers?

A

A global mindset allows managers to think beyond national borders, understand diverse perspectives, and make informed global business decisions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

How do political, economic, and social factors influence global management?

A

Political instability, economic changes, and social trends can create opportunities or risks for international businesses, requiring adaptive strategies.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

: What is the role of technology in global business?

A

Technology enables global communication, efficient supply chain management, and access to international markets, but also increases competition.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

How does understanding global trade influence management strategies?

A

Knowledge of international trade policies, tariffs, and agreements helps managers make better decisions regarding sourcing, production, and distribution.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is the concept of “globalization”?

A

Glocalibation is the adaptation of global products to fit local cultures and needs, balancing global branding with local preferences.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is the role of international marketing in global business?

A

International marketing helps companies expand into new markets, tailoring products and strategies to local customer preferences and demands.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

How can global managers develop effective leadership strategies across different cultures?

A

By understanding cultural nuances, adopting flexible leadership styles, and fostering inclusive communication to build trust and respect.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is the business environment and why is it important for managers?

A

The business environment consists of all external and internal factors influencing an organization’s operations. Understanding it helps managers anticipate challenges and opportunities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the key components of the external environment?

A

The key components include political, economic, social, technological, environmental, and legal factors (PESTEL).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

: How does PESTEL analysis help in strategic decision-making?

A

PESTEL analysis helps identify external factors that could impact an organization, allowing managers to adapt strategies accordingly.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is a SWOT analysis and how is it used in strategy formulation?

A

SWOT analysis identifies strengths, weaknesses, opportunities, and threats, helping managers understand the internal and external factors affecting their business.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

: How do political and legal factors impact business operations?

A

Political factors like government policies, regulations, and trade agreements can create opportunities or pose risks. Legal factors determine the boundaries of business activities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What role do social and cultural factors play in the business environment?

A

Social factors like changing consumer behavior, cultural norms, and demographic shifts influence product demand, marketing strategies, and operations.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

How do technological advances influence business strategy?

A

Technological advancements can create new opportunities for innovation, improve efficiency, and change industry dynamics, making it essential for businesses to adapt.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the economic factors that affect business strategy?

A

Factors like inflation, interest rates, and economic growth influence consumer spending, pricing strategies, and investment decisions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

How do environmental issues affect business operations?

A

Environmental factors such as climate change and sustainability concerns drive businesses to adopt eco-friendly practices and adapt to changing regulations.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

How does the competitive environment influence business strategy?

A

Competition drives innovation, pricing decisions, and strategic positioning. Understanding competitors’ strategies helps businesses differentiate and maintain a competitive edge.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What is the impact of globalization on the business environment?

A

Globalization increases competition, opens new markets, and creates opportunities for outsourcing, but also adds complexities like currency fluctuations and cultural differences.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

How can businesses anticipate and respond to changes in the external environment?

A

By conducting regular environmental scans, staying informed about market trends, and being flexible in adapting strategies to meet changing conditions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is organizational culture?

A

Organizational culture refers to the shared values, beliefs, and behaviors within an organization that shape its work environment and influence decision-making.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

the concepts

A

Layout Planning: Why it’s essential for operational efficiency and the four types of layouts.
Big Data, Knowledge Management, and Industry 4.0: Linking these with modern technological advancements in operations.
Path-Goal Model: Using leadership and decision-making concepts to explain House’s theory.
Schein’s Cultural Components: Describing and applying the components of organizational culture and their connection to values.
Teams: Defining teams, explaining key elements like roles, communication, and examples.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

How does organizational culture affect employee performance?

A

A positive culture can increase motivation, job satisfaction, and productivity, while a negative culture can lead to disengagement and high turnover.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

How can leaders influence organizational culture?

A

Leaders shape culture through their actions, communication, and decision-making, setting the tone for values like collaboration, innovation, or performance.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

: What is corporate social responsibility (CSR)?

A

CSR refers to a company’s efforts to contribute positively to society, including environmental sustainability, ethical labor practices, and charitable activities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

How does CSR impact business reputation?

A

A strong CSR program can enhance a company’s reputation, attract customers and investors, and build loyalty among employees and consumers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What are the differences between task culture and role culture?

A

Task culture focuses on teamwork and flexibility, while role culture emphasizes clear roles and procedures to maintain stability and control.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

How do cultural components affect organizational values?

A

Cultural components like rituals, symbols, and values shape how employees view their roles and responsibilities, aligning their behaviors with organizational objectives.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What are the challenges of managing a diverse organizational culture?

A

Challenges include communication barriers, conflicting values, and resistance to change, which require effective leadership and training programs to manage.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

How can organizations create a positive culture?

A

By promoting shared values, recognizing achievements, and fostering open communication, trust, and collaboration across all levels of the organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

: What is the link between corporate values and business strategy?

A

Corporate values guide decision-making and behavior, aligning business strategies with ethical standards and ensuring consistency in actions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

How does organizational culture affect innovation?

A

A culture that encourages risk-taking, learning, and collaboration fosters innovation, while a risk-averse culture can stifle new ideas and creativity.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

How does CSR affect employee satisfaction and engagement?

A

Employees are more likely to feel engaged and proud to work for an organization that is committed to social and environmental responsibility.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What is strategic management?

A

Strategic management is the process of defining a company’s strategy, setting goals, and aligning resources to achieve long-term success.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

What is the role of SWOT analysis in strategic planning?

A

SWOT analysis helps identify strengths, weaknesses, opportunities, and threats, enabling organizations to create strategies that leverage strengths and mitigate weaknesses.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

What is a competitive advantage and how is it achieved?

A

Competitive advantage allows a company to outperform its rivals by offering unique products, services, or efficiencies that competitors cannot replicate.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

How does PESTEL analysis contribute to strategic decision-making?

A

PESTEL analysis helps organizations understand the external environment by evaluating political, economic, social, technological, environmental, and legal factors.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

What is Porter’s Five Forces model?

A

Porter’s Five Forces model helps assess the competitive dynamics in an industry by analyzing the power of suppliers, buyers, threat of new entrants, threat of substitutes, and competitive rivalry.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

: How do companies formulate corporate and business-level strategies?

A

Corporate-level strategies involve decisions on mergers, acquisitions, and resource allocation, while business-level strategies focus on gaining a competitive edge within specific markets.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

What is the role of corporate governance in strategy?

A

Corporate governance ensures that strategic decisions align with stakeholders’ interests, providing oversight and accountability in the decision-making process.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

How does strategic alignment impact organizational performance?

A

Strategic alignment ensures that all parts of the organization work toward common goals, optimizing resources and enhancing overall performance.

34
Q

How can organizations adapt strategies in response to changes in the PESTEL factors?

A

: By conducting regular PESTEL analysis, businesses can anticipate changes and adjust strategies to stay competitive in evolving environments.

35
Q

What is strategic fit and how does it relate to resource allocation?

A

Strategic fit refers to the alignment between an organization’s internal capabilities and external opportunities, guiding how resources should be allocated.

36
Q

How do environmental scanning and competitor analysis aid in strategic planning?

A

Environmental scanning helps identify trends and shifts, while competitor analysis provides insights into competitive positioning, informing strategic choices.

36
Q

What are the challenges of implementing a strategy effectively?

A

Challenges include resistance to change, lack of resources, poor communication, and inadequate performance measurement, requiring strong leadership and monitoring.

36
Q

What is the decision-making process in management?

A

The decision-making process involves identifying a problem, gathering information, evaluating options, making a choice, and implementing the decision.

37
Q

What are the different types of decision-making?

A

Types include programmed decisions (routine and repetitive), non-programmed decisions (unique and non-recurring), strategic decisions, tactical decisions, and operational decisions.

38
Q

What is bounded rationality?

A

Bounded rationality refers to the idea that decision-makers are limited by the information they have, time constraints, and cognitive limitations, leading to less-than-optimal decisions.

38
Q

What is the difference between intuitive and rational decision-making?

A

Intuitive decision-making relies on gut feeling and experience, while rational decision-making follows a systematic process of analysis and evaluation.

39
Q

What is the role of risk in decision-making?

A

Risk involves uncertainty about the outcomes of a decision. Managers must assess potential risks and benefits to make informed decisions, often involving risk management strategies.

40
Q

What is the significance of decision-making in strategic management?

A

Strategic decision-making involves making choices that will affect the long-term direction of the organization, requiring careful analysis and alignment with organizational goals.

40
Q

What is the “decision-making grid”?

A

The decision-making grid is a tool used to evaluate and compare different options based on their risks, benefits, and alignment with organizational objectives.

41
Q

How does group decision-making differ from individual decision-making?

A

Group decision-making involves collaboration, diverse perspectives, and collective judgment, whereas individual decision-making may be quicker but lacks diverse input.

42
Q

What is the role of ethical considerations in decision-making?

A

Ethical considerations involve assessing the impact of decisions on stakeholders and ensuring that choices are morally and socially responsible.

42
Q

How do cognitive biases affect decision-making?

A

Cognitive biases, such as confirmation bias or anchoring, can lead to poor decisions by distorting perception and limiting objective analysis.

43
Q

What is a decision support system (DSS)?

A

A DSS is a computer-based system that helps managers make decisions by analyzing large volumes of data and providing insights into possible outcomes.

43
Q

What are the common barriers to effective decision-making?

A

Barriers include lack of information, overconfidence, time constraints, emotional influences, and organizational politics.

44
Q

Why is effective communication essential in management?

A

Effective communication ensures that information is shared clearly, reducing misunderstandings and aligning team members with organizational goals.

44
Q

What are the key types of communication in organizations?

A

Types of communication include verbal, non-verbal, written, and digital communication, each important for conveying messages in different contexts.

44
Q

What are the barriers to effective communication?

A

Barriers include language differences, emotional reactions, misinterpretation, physical distractions, and organizational hierarchy.

45
Q

What is the role of feedback in communication?

A

: Feedback helps to clarify understanding, improve performance, and enhance relationships by providing constructive input on messages or behaviors.

45
Q

What is the importance of listening in communication?

A

Listening actively ensures understanding, promotes trust, and facilitates problem-solving by accurately interpreting messages.

46
Q

What are the stages of team development (Tuckman’s model)?

A

The stages are forming, storming, norming, performing, and adjourning, each describing the evolution of group dynamics over time.

46
Q

What is the difference between a team and a group?

A

A team is a cohesive group with a common purpose and shared goals, while a group is simply a collection of individuals who may not necessarily have coordinated goals.

47
Q

How does team diversity impact performance?

A

Team diversity can enhance creativity and problem-solving by bringing different perspectives but can also lead to conflict if not managed effectively.

47
Q

What are the characteristics of a high-performing team?

A

High-performing teams exhibit clear goals, mutual trust, strong communication, collaboration, and a high level of motivation.

48
Q

How does leadership affect team communication?

A

Leaders set the tone for communication by promoting openness, providing clarity, and encouraging participation from all team members.

48
Q

What are the key principles of effective teamwork?

A

Effective teamwork requires trust, collaboration, mutual respect, clear communication, and accountability among all team members.

49
Q

How does conflict resolution improve team dynamics?

A

Conflict resolution addresses disagreements constructively, fostering a positive environment and enhancing team collaboration and problem-solving.

49
Q

What is the role of Human Resource Management (HRM) in organizations?

A

HRM focuses on recruitment, training, development, performance management, and employee relations, ensuring that the organization’s workforce is effective and engaged.

50
Q

What are the key functions of HRM?

A

Key functions include recruitment and selection, training and development, performance management, compensation and benefits, and employee relations.

50
Q

What is the importance of recruitment in HRM

A

Recruitment ensures that the organization attracts qualified candidates, filling positions with individuals who align with the company’s goals and culture.

50
Q

How does performance management impact organizational success?

A

Performance management aligns individual goals with organizational objectives, ensuring that employees contribute to the overall success of the company.

51
Q

What is the difference between training and development?

A

Training focuses on improving specific skills for current roles, while development aims at enhancing employees’ long-term potential and career growth.

51
Q

What is employee engagement and why is it important?

A

Employee engagement refers to the emotional commitment employees have to their organization. Engaged employees are more productive, innovative, and loyal.

52
Q

How does compensation affect employee motivation?

A

Competitive compensation packages motivate employees by recognizing their value, improving job satisfaction, and reducing turnover.

53
Q

What is the role of HRM in managing organizational change?

A

HRM helps manage change by preparing employees, providing training, ensuring clear communication, and addressing concerns to reduce resistance

53
Q

How does HRM contribute to workplace diversity?

A

HRM develops strategies to recruit, retain, and promote a diverse workforce, fostering an inclusive work environment that enhances creativity and innovation.

53
Q

How does HRM contribute to workplace diversity?

A

HRM develops strategies to recruit, retain, and promote a diverse workforce, fostering an inclusive work environment that enhances creativity and innovation.

54
Q

What is the significance of employee relations in HRM?

A

Employee relations ensure a positive relationship between employees and the organization, preventing disputes, promoting fairness, and improving job satisfaction.

54
Q

What are the benefits of effective HRM practices?

A

Effective HRM practices improve employee performance, reduce turnover, enhance productivity, and contribute to the organization’s overall success.

55
Q

What is succession planning, and why is it important?

A

: Succession planning involves identifying and developing future leaders within the organization, ensuring continuity in leadership and reducing the impact of turnover.

56
Q

What is the difference between creativity and innovation?

A

Creativity involves generating new ideas, while innovation is the process of turning creative ideas into practical, value-added solutions.

56
Q

How can organizations foster creativity?

A

By creating an open and supportive environment, encouraging risk-taking, providing time for idea generation, and valuing diverse perspectives.

56
Q

What are the stages of the innovation process?

A

The stages include idea generation, idea screening, development, testing, and commercialization.

57
Q

Why is change management important in organizations?

A

Change management ensures that transitions are smooth, minimizes resistance, and helps employees adapt to new processes, structures, or technologies.

58
Q

What is disruptive innovation?

A

Disruptive innovation refers to new technologies or business models that significantly alter or disrupt existing markets, often displacing established companies.

58
Q

What are the barriers to innovation?

A

Barriers include organizational culture, lack of resources, resistance to change, risk aversion, and poor communication.

58
Q

How does leadership influence innovation?

A

Leaders set the tone for innovation by encouraging risk-taking, providing resources, and creating a culture that values creativity and experimentation.

59
Q

What is the role of technology in driving innovation?

A

Technology enables the development of new products, services, and processes, enhancing efficiency and creating opportunities for market differentiation.

60
Q

What is incremental innovation?

A

Incremental innovation involves making small improvements or updates to existing products, services, or processes, rather than creating entirely new ones.

60
Q

How can organizations manage resistance to change?

A

Organizations can manage resistance by involving employees in the change process, communicating clearly, providing training, and addressing concerns.

60
Q

What is the role of organizational culture in supporting innovation?

A

A supportive organizational culture encourages open communication, values experimentation, and fosters collaboration, all of which contribute to innovation.

61
Q

How does innovation lead to competitive advantage?

A

Innovation differentiates products or services, improves efficiency, and enables organizations to meet changing customer demands, providing a competitive edge.

62
Q

What is the role of operations management in an organization?

A

Operations management involves overseeing the production of goods and services, ensuring efficient processes, quality control, and resource management to meet organizational goals.

62
Q

What is the difference between goods and services in operations management?

A

Goods are tangible products, while services are intangible and often involve customer interaction, requiring different approaches in operations management (e.g., inventory for goods vs. human resource management for services).

62
Q

What is Total Quality Management (TQM)?

A

TQM is a comprehensive approach to improving quality across all levels of an organization by fostering a culture of continuous improvement, employee involvement, and customer focus. (Author: Deming)

63
Q
A

Deming’s principles emphasize continuous improvement, quality control, leadership commitment, and employee involvement to enhance product quality and organizational performance.

63
Q

What are the key principles of Deming’s 14 Points for Management?

A

Deming’s principles emphasize continuous improvement, quality control, leadership commitment, and employee involvement to enhance product quality and organizational performance.

63
Q

What is the role of Six Sigma in quality management?

A

Six Sigma is a methodology focused on improving process quality by identifying and eliminating defects and reducing variability in processes. (Author: Motorola, with significant contributions by Bill Smith)

63
Q

What is the difference between Lean Management and Six Sigma?

A

Lean Management focuses on reducing waste and improving flow, while Six Sigma aims to reduce variability and defects. They can be used together to improve both efficiency and quality.

64
Q

What is a quality control chart?

A

A quality control chart is a graphical tool used to monitor the consistency and quality of processes over time, helping to identify variations that may need correction.

64
Q

What are the steps in the process of quality improvement?

A

The steps often include planning (defining goals), doing (implementing changes), checking (measuring results), and acting (standardizing successful improvements). (Plan-Do-Check-Act cycle by Deming

64
Q

How does operations management impact customer satisfaction?

A

Efficient operations management ensures that products and services are delivered on time, meet quality standards, and satisfy customer needs, leading to improved customer satisfaction.

64
Q

What is capacity planning in operations management?

A

Capacity planning ensures that an organization has the right amount of resources (e.g., labor, equipment) to meet current and future production demands without overcapacity or undercapacity.

65
Q

What are the main types of production layouts in operations?

A

The four classical production layouts are process layout, product layout, cellular layout, and fixed-position layout, each suited to different types of production processes.