Up to $800 off Select Android Smartphone New Activations and Upgrades on myPlans w/ Trade

Question 1

What is the maximum promotional value for a new activation of a Galaxy S24 Ultra?

Answer 1

$800

This is applicable under the Unlimited Ultimate, Unlimited Plus, and Unlimited Welcome plans.

Question 2

What types of trade-ins are eligible for the promotion?

Answer 2

iPhone, Samsung, & Google smartphones

Any condition eligible for iPhone, Samsung, and Google trades.

Question 3

What is the trade-in submission deadline?

Answer 3

30 days from the order completion date

This applies to all trade-in submissions.

Question 4

What must be turned off to process a trade-in for an iPhone or Google device?

Answer 4

Find My iPhone & Google lock

These settings must be disabled to qualify for trade-in.

Question 5

Fill in the blank: For upgrades on myPlan, the trade-in device must be active on the account for ______ days prior to the new device purchase.

Answer 5

60

Question 6

True or False: Damaged devices can be traded in for promotional value.

Answer 6

True

Specifically, iPhone, Samsung, and Google devices can be traded in regardless of condition.

Question 7

What happens if the organic value of a trade-in is greater than the promotional trade-in price?

Answer 7

Customer receives the higher value

This value can be given as a lump sum in-store or as account credit.

Question 8

What are the device condition exceptions for promotional value on other eligible Android devices?

Answer 8

• Damaged battery (hot, swollen, leaking)
• Unidentifiable device model
• Activation lock turned on
• Device is on lost/stolen list

These conditions prevent a device from being traded in for promotional value.

Question 9

What type of plan is required to be eligible for the trade-in offer?

Answer 9

myPlans

Customers must be on myPlans to qualify for this promotion.

Question 10

What is the promo credit application timeline after purchase?

Answer 10

1-2 bill cycles after purchase

This is when the promo credit is applied to the customer’s account.