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uop hrm 326 entrie course Flashcards

1
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HRM 326 Complete Class + Final Exam Guide
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HRM 326 Complete Class + Final Exam Guide
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HRM 326 Complete Class
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HRM 326 Complete Class
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HRM 326 Final Exam Guide
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Business strategy influences how the company uses all of the following capitals EXCEPT:
a. Physical capital
b. Financial capital
c. Human capital
d. Internal capital
2. To use _________ to gain a competitive advantage requires linking the company’s human resources practices (such as training and development) to the business strategy.
a. Virtual capital
b. Human capital
c. Financial capital
d. Physical capital
3. This provides employees with immediate access to information, advice, and guidance.
a. Diversification of the learning portfolio
b. Improved customer service
c. Creating a sharing knowledge
d. Electronic performance support systems (EPSS)
4. Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are made from inter-related departments.
a. True
b. False
5. Research suggests that the company satisfaction with the outsourcing of training and development depends on company-supplier trust and the specificity of the contract.
a. True
b. False
6. An organizational analysis involves determining the appropriateness of training, based on all the following parameters, EXCEPT:
a. The company’s business strategy
b. The resources available for training
c. Support by managers and peers for training activities
d. The competition’s market standing
7. A mid-level manager questioning aspects such as who should be trained is involved with which variable of needs assessment?
a. Organizational analysis
b. Task analysis
c. Person analysis
d. Feedback analysis
8. The following are all advantages associated with online technology (software) method of needs assessment EXCEPT:
a. Objectiveness
b. Can explore unanticipated issues that may surface
c. Requires limited human involvement
d. Minimizes interruption of work
9. With respect to person analysis, a major pressure point for training is poor or substandard rewards system:
a. True
b. False
10. Trainees need to understand what specifically they are expected to learn in the training program.
a. True
b. False
11. Regardless of the training methods, all of the following are some of the conditions which must be present for learning to occur, EXCEPT:
a. Providing opportunities for trainees to practice and receive feedback
b. Conducting guest lectures and involving established trainers
c. Identifying any prerequisites that trainees need to successfully complete the program
d. Allowing trainees to learn through observation and experience.
12. This includes specialized knowledge that employees need in their jobs.
a. Intellectual skills
b. Attitudes
c. Verbal information
d. Motor skills
13. This relates to the learner’s decision regarding what information to attend, how to remember and how to solve programs
a. Cognitive strategies
b. Intellectual skills
c. Attitudes
d. Verbal information
14. Pedagogy gives the instructor major responsibility for making decisions about learning content, method, and evaluation
a. True
b. False
15. Seating arrangement at the training site should be based on an understanding of the desired type of trainee interaction and trainee-trainer interaction.
a. True
b. False
16. ______ refers to the collection of information – including what, when, how, and from whom – that will be used to determine the effectiveness of the training program.
a. Training effectiveness
b. Training outcomes
c. Evaluation design
d. Training evaluation
17. What provides a way to understand the investments that training produces and provides information needed to improve training?
a. Evaluative design
b. Training evaluation
c. Training effectiveness
d. Training criteria
18. _______ can be used as a “dress rehearsal” to show the program to managers, trainees, and customers.
a. Evaluative training
b. Summative evaluation
c. Formative evaluation
d. Pilot testing
19. Identify the third level outcome amongst the following Kirkpatrick’s four-level framework for categorizing training outcomes.
a. Results
b. Behavior
c. Learning
d. Reactions
20. Skill-based outcomes include acquisition or learning of skills and use of skills on the jobs.
a. True
b. False
21. All of the following are the most frequently used training techniques EXCEPT:
a. Computer-based games and simulations
b. Instructor-led classrooms
c. Workgroups and manuals
d. Role plays
22. The following are all advantages of using videos as a component of training EXCEPT:
a. Trainers can review, slow down, or speed up the lesson
b. Trainers can watch the video multiple times if they have access to it during and after the training session.
c. Trainees are provided with consistent instruction
d. The dramatic theme of the video enhances the important learning points
23. In case studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions and suggesting what might have been done differently
a. True
b. False
24. Meaningfulness of business games are enhanced if they are imaginative
a. True
b. False
25. Vicarious reinforcement occurs when a trainee sees a model being reinforced for using certain behaviors.
a. True
b. False

  1. This typically involves videoconferencing and/or computers for the delivery of instructions from a trainer to trainees who are different locations.
    a. Web-based training
    b. Distance learning
    c. E-learning support
    d. Blended learning simulations
  2. Which one of the following is NOT an advantage of e-learning?
    a. Supports the company’s business strategy and objectives
    b. Training can be delivered to geographically dispersed employees
    c. It can link learners to other content, experts, and peers.
    d. Provides ample proof concerning return on investment.
  3. Online learning allows more employees to gain access to these types of programs in a quicker time period than if face-to-face instruction is used.
    a. True
    b. False
  4. Simply providing learning control ensures that trainees will use all the features provided by online learning.
    a. True
    b. False
  5. Which of the following is evidence supporting the assertion that companies are investing in more training?
    a. Higher net sales per employee
    b. Higher gross profits per employee
    c. Higher ratios of market to book value
    d. Both A & B
    e. All of the above
  6. Learning is defined as
    a. a temporary change in cognition that results from experience and may influence behavior.
    b. a relatively permanent change in understanding and thinking that results from experience and directly influences behavior.
    c. a relatively permanent change in understanding and thinking that models behavior.
    d. a temporary change in understanding and thinking.
  7. According to the text, _____ provides the opportunity for learning and _____ is a result of the learning.
    a. education; training
    b. development; training
    c. training; development
    d. education; development
    e. none of the above
  8. To understand a manager’s development needs, you must first understand _____.
    a. the strategic direction of the organization
    b. the technology of the manager’s unit
    c. the manager’s unit structure in relation to the rest of the organization
    d. both B& C
    e. all of the above
  9. Which of the following is not an advantage to using externally based training programs for mangers?
    a. Exposes managers to current thinking and theory in the management area
    b. Quality of instruction is superior
    c. Allows an interchange of ideas among managers from different organizations
    d. Costs less per person for the training
  10. Which of the following statements about corporate universities is not true?
    a. Their numbers are increasing
    b. Able to control what is taught to fit company needs
    c. Is much less expensive
    d. Only viable for large organizations
A

HRM 326 Final Exam Guide
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HRM 326 Week 1 DQ 1
Assume you have to prepare older employees with little computer experience to attend a training course on how to use the World Wide Web. How will you ensure that they have high levels of readiness for training? How will you determine their readiness for training?
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HRM 326 Week 1 DQ 1

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HRM 326 Week 1 DQ 2
Discuss the types of evidence that you would look for in order to determine whether a needs analysis has been improperly conducted. What do you think are the most common concerns for organizations after a needs analysis is completed? Why?
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HRM 326 Week 1 DQ 2

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6
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HRM 326 Week 1 DQ 3
What do you think is the most important organizational characteristic that influences training? Why?
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HRM 326 Week 1 DQ 3

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7
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HRM 326 Week 1 DQ 4
How would the training differ in a company that is primarily research and development compared to one that has a dominant product presence? How would it be similar?
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HRM 326 Week 1 DQ 4

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8
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HRM 326 Week 1 DQ 5
Organization, person, and task analyses are necessary to conduct a needs analysis. Which do you feel is most important? Which is the least important? Why?
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HRM 326 Week 1 DQ 5

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9
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HRM 326 Week 1 Individual Organizational Focus and Goals
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Select your current organization or an organization you are familiar with to complete the following assignment. .

Write an paper in APA format of no more than 1,050 words that answers the following questions:

  • What is the organization’s current focus? What are the organization’s goals?
  • What are the organization’s training needs? How do they relate to the goals?
  • What effect does the organization’s focus and goals have on prioritizing the type and amount of training?
  • How would you prioritize specific training needs based on the organization’s needs and goals?
  • Why must you consider the organization’s goals when prioritizing training?

Format your paper consistent with APA guidelines.

A

HRM 326 Week 1 Individual Organizational Focus and Goals
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10
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HRM 326 Week 2 DQ 2
What is meant by rigor in a cross-cultural training program? What variables factor in when deciding how rigorous to make the training?
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HRM 326 Week 2 DQ 2

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11
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HRM 326 Week 2 DQ 3
What are the five dimensions of cultural differences? Which of these differences has the largest effect on employee behavior? Why?
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HRM 326 Week 2 DQ 3

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12
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HRM 326 Week 2 DQ 4
What is behavioral and cognitive learning? Which do you feel is most important to training? Why?
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HRM 326 Week 2 DQ 4

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13
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HRM 326 Week 2 DQ 5
What is behavioral and cognitive learning? Which do you feel is most important to training? Why?
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HRM 326 Week 2 DQ 5

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14
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HRM 326 Week 2 Individual Quiz
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  1. In cultures with a short-term orientation, the orientation is toward the past and present.
    a. True
    b. False
  2. Less rigorous training methods such as lectures and briefings focus on communicating factual material and help expatriates and their families develop communication skills required to interact in another country.
    a. True
    b. False
    More rigorous training methods factor in factual material and help develop communication skills, whereas less rigorous only focus on factual material.
  3. The link between diversity and company performance is both direct and indirect.
    a. True
    b. False
  4. An organizational analysis involves determining the appropriateness of training, based on all of the following parameters, EXCEPT:
    a. The company’s business strategy
    b. The resources available for training
    c. Support by managers and peers for training activities.
    d. The competition’s market standing
  5. A mid-level manager questioning aspects such as who should be trained is involved with which variable of needs assessment?
    a. Organizational analysis
    b. Task analysis
    c. Person analysis
    d. Feedback analysis
  6. Trainees need to understand what specifically they are expected to learn in the training program.
    a. True
    b. False
  7. To use__________________ to gain a competitive advantage requires linking the company’s human resources practices (such as training and development) to the business strategy.
    a. Virtual capital
    b. Human capital
    c. Financial capital
    d. Physical capital
  8. Business strategy influences how the company uses all of the following capitals EXCEPT:
    a. Physical capital
    b. Financial capital
    c. Human capital
    d. Internal capital
  9. Strategy has a particularly strong influence on determining the following, EXCEPT:
    a. The need of training devoted to current of future job skills
    b. The extent to which training is customized for the particular needs of an employee, or is developed based on the needs of a team, unit, or division
    c. Whether training is planned and systematically administered, provided only when problems occur, or developed spontaneously as a reaction to what competitors are doing.
    d. The importance of training compared to other human resource management practices such as selection and compensation.
  10. All of the following are implications through the emphasis on learning, EXCEPT:
    a. There is recognition that to be effective, learning has to be related to helping employees’ performance improve and the company achieves its business goals.
    b. Unpredictability in the business environment in which companies operate will continue to be the norm.
    c. Learning has to be supported only with physical and technical resources
    In the reading I did not find anything to support this train of thought, however, I am also not sure that (b) has anything to do with emphasis on learning, and so the answer could also be (b).
    d. Tacit knowledge is difficult to acquire in training programs, companies need to support informal learning that occurs through mentoring, chat rooms, and job experiences.
A

HRM 326 Week 2 Individual Quiz
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15
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HRM 326 Week 2 Learning Team Training Key Areas
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Write a paper no less than 1,250-word paper in which you explain the importance of training in these areas:

  • Legally required training
  • Diversity
  • Employee professional growth, individually and within the organization

Other things you need to consider/incorporate:

• What the organization will gain in offering the training
• How programs meet professional or personal employee needs.
• You must clearly show how the programs answer the organization’s and employee motivational needs.
Format your paper consistent with APA guidelines.

A

HRM 326 Week 2 Learning Team Training Key Areas
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16
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HRM 326 Week 3 DQ 1
What is the difference between internal and external learning conditions? Which do you feel is more important for success? Why?
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HRM 326 Week 3 DQ 1

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17
Q

HRM 326 Week 3 DQ 2
Why is it important to know the demographics of a training class before you train? Explain how this information would help your preparation.
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HRM 326 Week 3 DQ 2

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18
Q

HRM 326 Week 3 DQ 3
Why is it important to develop a detailed lesson plan? What information should you include in a lesson plan? Explain why that information is important
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HRM 326 Week 3 DQ 3

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19
Q

HRM 326 Week 3 DQ 4
What motivation do companies have to evaluate training programs? How would evaluation help the company reach its long term goals? What are the potential consequences of not evaluating training programs? What factors would you consider when choosing an evaluation design? What impact would those choices make? Be sure to give specific examples.
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HRM 326 Week 3 DQ 4

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20
Q

HRM 326 Week 3 Individual Quiz
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1.      \_\_\_\_\_ refers to the collection of information – including what, when, how, and from whom –
that will be used to determine the effectiveness of the training program.
A) Training effectiveness
B) Training outcomes
C) Evaluation design
D) Training evaluation
2.      \_\_\_\_\_ can be used as a "dress rehearsal" to show the program to managers, trainees, and customers.
A) Evaluative training
B) Summative evaluation
C) Formative evaluation
D) Pilot testing
3.      Identify the third level outcome amongst the following Kirkpatrick's four-level framework for categorizing training outcomes.
A) Results
B) Behavior
C) Learning
D) Reactions
4.      Skill-based outcomes include acquisition or learning of skills and use of skills on the job.
A) True
B) False
5.      Utility analysis is a cost-benefit analysis method that involves assessing the dollar value of training based on estimates of the difference in job performance between trained and untrained employees, and the number of individuals trained.
A) True
B) False
6.      This relates to the learner's decision regarding what information to attend, how to remember, and how to solve problems
A) Cognitive strategies
B) Intellectual skills
C) Attitudes
D) Verbal information
7.      The process of withdrawing positive or negative reinforcers to eliminate a behavior is known as \_\_\_\_\_.
A) perception
B) valence
C) instinct
D) extinction
  1. Pedagogy gives the instructor major responsibility for making decisions about learning content, method, and evaluation.
    A) True
    B) False
  2. Learning strategies include rehearsal, organizing, and delegation.
    A) True
    B) False
  3. Seating arrangements at the training site should be based on an understanding of the desired type of trainee interaction and trainee-trainer interaction.
    A) True
    B) False
A

HRM 326 Week 3 Individual Quiz
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21
Q

HRM 326 Week 3 Learning Team Needs Analysis
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Write a paper, in APA format of no less than 1500 words, using your chosen organization and identify a position (e.g. sales manager) or group of positions (e.g. customer service agents).

Conduct a needs analysis that identifies the following:
• Training objectives
• Define a measuring system that identifies those objectives’ effectiveness.

Other things you need to consider/incorporate:

• The needs analysis must include an organizational analysis, a team analysis, and a task analysis
• The evaluation system must include measurable results for the appropriate outcome—cognitive, skill-based, affective, or return on investment—necessary to meet identified needs. Needs vary from organization to organization, so teams must approach this portion with critical thinking skills.
The evaluation criteria must be specific, measurable, time-bound, and include a plan regarding what method—survey, test, or performance evaluation

A

HRM 326 Week 3 Learning Team Needs Analysis
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22
Q

HRM 326 Week 4 DQ 1
How has technology changed training? What are the benefits technologies bring to a training department? What are the challenges?
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A

HRM 326 Week 4 DQ 1

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23
Q

HRM 326 Week 4 DQ 2
How is a virtual classroom similar to a traditional classroom? How is it different? What is the benefit of combining web-based training with classroom training? Give an example.
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HRM 326 Week 4 DQ 2

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24
Q

HRM 326 Week 4 DQ 3
When would on-the-job training be ineffective? What can you do to assure that is successful?
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HRM 326 Week 4 DQ 3

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25
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HRM 326 Week 4 DQ 4
What is the role of coaching in an effective employee development plan? Why would managers avoid coaching their employees?
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HRM 326 Week 4 DQ 4

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26
Q

HRM 326 Week 4 Individual Quiz
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The following are all benefits of new technology that have been incorporated into training, EXCEPT:

A) employees can gain control over when and how they receive training.
B) employees’ accomplishments during training can be monitored.
C) employees can access knowledge and expert systems on an as-needed basis.
D) employees can choose the type of media (print, sound, video) they want to use in a training program.
( All of these are listed in the reading, in Chapter 8 paragraph 5)

2.      This typically involves videoconferencing and/or computers for the delivery of instructions from a trainer to trainees who are different locations.
A)    Web-based training
B)    Distance learning
C)    E-learning support
D)   Blended learning simulations
  1. Which one of the following is NOT an advantage of e-learning?
    A) Supports the company’s business strategy and objectives.
    B) Training can be delivered to geographically dispersed employees
    C) It can link learners to other content, experts, and peers.
    D) Provides ample proof concerning return on investment.
  2. Online learning allows more employees to gain access to these types of programs in a quicker time period than if face-to-face instruction is used.
    A) True
    B) False
  3. All of the following are the most frequently used training techniques EXCEPT:
    A) computer-based games and simulations.
    B) instructor-led classrooms.
    C) workgroups and manuals.
    D) role plays.
6.      In this variation of the lecture method, two or more speakers present information and ask question.
A)    Standard lecture
B)    Panels
C)    Student presentations.
D)   Team teaching
7.      This is an attractive training method because compared to others; it needs less investment in time or money for materials, trainer's salary, or instructional design.
A)    Apprenticeship
B)    Self-directed learning
C)    On-the-job training
D)   Simulation
8.      The major advantage of apprenticeship programs is that learners can \_\_\_\_\_ while they learn.
A)    gain experience
B)    earn pay
C)    share knowledge
D)   train juniors
  1. In case studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions and suggesting what might have been done differently.
    A) True
    B) False
  2. Vicarious reinforcement occurs when a trainee sees a model being reinforced for using certain behaviors
    A) True
    B) False
A

HRM 326 Week 4 Individual Quiz
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27
Q

HRM 326 Week 4 Learning Team Delivery Methods
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Format a 5- to 10-slide PowerPoint® presentation using information from the Needs Analysis.

Identify and discuss three (3) delivery methods.

Your presentation must include the following:

  • A definition of each delivery method and how it would be applied for the project
  • Pros and cons of a different delivery method
  • A training agenda

The presentation must include speaker’s notes for each slide, showing what you would say if you were delivering a 15-minute presentation

A

HRM 326 Week 4 Learning Team Delivery Methods
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28
Q

HRM 326 Week 5 Learning Team Employee Development Plan
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Write an employee development plan based on the information learned in all weeks of this course.

This plan will highlight/include the portions developed in previous weeks as follows:

• Needs Analysis

o Organizational analysis
o Team analysis
o Task analysis

  • Learning objectives outlining what material is covered
  • Appropriate delivery method

o Examples might include but are not limited to classroom, video conference, conference call, Web-based, or podcasts.
o Your plan must be focused on one delivery method but may include up to two.

• Evaluation criteria

o Measures and collection points
o Timeframe
o Expected results quantifying success, failure, and th

A

HRM 326 Week 5 Learning Team Employee Development Plan
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