Untitled Deck Flashcards
What are Acceptance Criteria?
Minimum requirements a service or product must meet.
What does Agile refer to?
A flexible approach to software development and project management.
What is Architecture Management Practice?
Defines technology structure to align with business needs.
What is an Asset Register?
A database or list of assets with key details.
What does Availability mean?
The ability of a service or system to perform as needed.
What is Availability Management?
Ensures services meet availability needs.
What is Backup?
Copying data for recovery in case of loss.
What is a Baseline?
A fixed reference point for comparison and control.
What is a Business Case?
Justification for investment with benefits and costs.
What is Business Impact Analysis (BIA)?
Assesses effects of disruptions on business.
What does Capability refer to?
The ability to perform an activity or function.
What is Capacity and Performance Management?
Ensures resources meet demand efficiently.
What does Change mean?
Addition, modification, or removal of something.
What is Change Enablement?
Ensures beneficial changes with minimal risks.
What is a Change Model?
A repeatable process for managing specific changes.
What is a Configuration Item (CI)?
A component that must be managed for service delivery.
What is a Configuration Management Database (CMDB)?
A database storing configuration information.
What does Continual Improvement mean?
Ongoing enhancement of services and processes.
What is a Contract?
A formal agreement between two parties.
Who is a Customer?
A person or group receiving and benefiting from a service.
What is Customer Experience (CX)?
Perception of service quality by the customer.
What does Demand refer to?
Need for a product or service.
What is Deployment Management?
Moves new or changed components into production.
What does DevOps combine?
Combines development and operations for faster delivery.
What is an Emergency Change?
A change that must happen urgently.
What does Engagement mean?
Interaction between a service provider and stakeholders.
What is Enterprise Architecture?
Structure aligning IT with business goals.
What does Escalation refer to?
Transferring issues to higher authority for resolution.
What is an Event?
A change of state with significance for service management.
What does Governance mean?
Framework ensuring alignment with business objectives.
What is an Incident?
An unplanned service interruption.
What is Incident Management?
Restoring service as quickly as possible.
What is an Indicator?
A metric used to measure performance.
What is an IT Asset?
Any IT component with value to the organization.
