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obhr > Untitled Deck > Flashcards

Untitled Deck Flashcards

1
Q

What is Conscientiousness?

A

Dependable, organized, preserving, thorough and achievement-orientated. Tendency to be reliable, hardworking, self-disciplined, and persistent.

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2
Q

What is role-play in a workplace context?

A

A participant taking part or role of a manager or other employee.

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3
Q

What is an interview?

A

Employees are questioned about their work and personal experiences, skills, and career plans.

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4
Q

What is a personality test?

A

Tests used to determine if employees have the personality characteristics necessary to be successful in specific managerial jobs or jobs involving international assignments.

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5
Q

What is a leaderless group discussion?

A

A process in which a team of five to seven employees solves an assigned problem within a certain time period.

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6
Q

What is job satisfaction?

A

A pleasurable feeling that results from the perception that one’s job fulfills or allows for fulfillment of one’s important job values.

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7
Q

What is job enlargement?

A

Adding challenges or new responsibilities to an employee’s current job.

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8
Q

What is job involvement?

A

The degree to which people identify themselves with their jobs.

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9
Q

What is job rotation?

A

The process of systematically moving a single individual from one job to another over the course of time.

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10
Q

What is job enrichment?

A

Directed at jobs that are ‘impoverished’ or boring because of their repetitive nature or low scope.

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11
Q

What is Alternative Dispute Resolution (ADR)?

A

A method of resolving disputes that does not rely on the legal system.

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12
Q

What is mediation?

A

A neutral third party from outside the organization hears the case and tries to help the disputants arrive at a settlement.

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13
Q

What is the attribute approach?

A

Focuses on the extent to which individuals have certain attributes believed desirable for the company’s success.

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14
Q

What is the behavioral approach?

A

Attempts to define the behaviors an employee must exhibit to be effective in the job.

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15
Q

What is the quality approach?

A

Fundamental characteristics include customer orientation, a prevention approach to errors, and continuous improvement.

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16
Q

What is the comparative approach?

A

Requires the rater to compare an individual’s performance with that of others.

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17
Q

What is the results approach?

A

Focuses on managing the objective, measurable results of a job or work group.

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18
Q

What is the Myers-Briggs Type Inventory (MBTI)?

A

A psychological test used for team building and leadership development that identifies employees’ preferences.

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19
Q

What is gamification?

A

Game-based strategies are applied to e-learning programs.

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20
Q

What is a 360-degree appraisal?

A

A performance appraisal process for managers that includes evaluations from a wide range of persons who interact with the manager.

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21
Q

What are background checks?

A

Expensive and may not be thorough when using a low-cost provider.

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22
Q

What is performance appraisal?

A

The process through which an organization gets information on how well an employee is doing his or her job.

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23
Q

What is upward feedback?

A

A performance appraisal process for managers that includes subordinates’ evaluations.

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24
Q

What is reliability in performance measurement?

A

The consistency of a performance measure; the degree to which a performance measure is free from random error.

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25
Q

What is the strategic purpose of performance management?

A

Link employee behavior and expected results with organizational goals.

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26
Q

What is the administrative purpose of performance management?

A

Used in salary administration, promotions, retention, and termination.

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27
Q

What is the developmental purpose of performance management?

A

Identify employee strengths and weaknesses for feedback and coaching.

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28
Q

What is communication in performance management?

A

Emphasize what employees are expected to do, how they are performing, and what they need to improve.

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29
Q

What is a cognitive ability test?

A

Tests that include verbal comprehension, quantitative ability, and reasoning ability.

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30
Q

What are physical ability tests?

A

Tests of physical abilities that may predict performance and occupational injuries.

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31
Q

What is a selection interview?

A

Dialogue initiated to gather information and evaluate the qualifications of an applicant for employment.

32
Q

What is an action plan?

A

A written document summarizing what the trainee and the manager will do to ensure that training transfers to the job.

33
Q

What is voluntary turnover?

A

Turnover initiated by employees who the company often would prefer to keep.

34
Q

What is involuntary turnover?

A

Turnover initiated by the organization, often among people who would prefer to stay.

35
Q

What is simple ranking?

A

Ranking employees from highest to lowest performer.

36
Q

What is forced distribution?

A

Employees are ranked in predetermined groups.

Example: Top 10%, Middle 80%, Bottom 10%.

37
Q

What is alternation ranking?

A

A manager ranks employees by alternating between the best and worst performers.

38
Q

What is paired comparison?

A

Comparing every employee with every other employee to determine performance.

39
Q

What is validity in performance measurement?

A

The extent to which a performance measure assesses all relevant aspects of job performance.

40
Q

What is generalizability?

A

The degree to which the validity of a selection method extends to other contexts.

41
Q

What is utility in selection methods?

A

The degree to which selection methods enhance the effectiveness of selecting personnel.

42
Q

What is the employment-at-will doctrine?

A

The doctrine that either an employee or employer could sever the employment relationship at any time.

43
Q

What are peers in performance evaluation?

A

Information from co-workers where supervisors do not always observe the employee.

44
Q

What are customers in performance evaluation?

A

Feedback from customers.

45
Q

Who are managers in performance evaluation?

A

Most frequently used as the source of information.

46
Q

What is a reality check?

A

Information employees receive on how the company evaluates their skills and knowledge.

47
Q

What are formal education programs?

A

Employee development programs, including short courses and executive MBA programs.

48
Q

What is an apprenticeship?

A

A work-study training method with both on-the-job and classroom training.

49
Q

What is self-assessment?

A

Employees determine their interests, aptitudes, values, and behavioral tendencies.

50
Q

What is specificity in performance measurement?

A

The extent to which a performance measure gives detailed guidance to employees.

51
Q

What is acceptability in performance measurement?

A

The extent to which a performance measure is deemed satisfactory by those who use it.

52
Q

What is strategic congruence?

A

The extent to which the performance management system aligns with the organization’s strategy.

53
Q

What is outcome justice?

A

The judgement that people make relative to one’s inputs compared to others.

54
Q

What is procedural justice?

A

A concept of justice focusing on the methods used to determine outcomes.

55
Q

What is interactional justice?

A

Refers to the interpersonal nature of how outcomes were implemented.

56
Q

What is an expatriate?

A

An employee sent by his or her company to manage operations in a different country.

57
Q

What is consistency in procedures?

A

The procedures applied consistently across time and other persons.

58
Q

What is bias suppression?

A

The procedures are applied by a person with no vested interest in the outcome.

59
Q

What is correctability?

A

The procedure has safeguards that allow one to appeal mistakes or bad decisions.

60
Q

What is representativeness in procedures?

A

The procedure is informed by the concerns of all groups affected by the decision.

61
Q

What is ethicality in procedures?

A

The procedure is consistent with prevailing moral standards.

62
Q

What is a wrongful discharge suit?

A

Typically attempts to establish that the discharge violated an implied contract or public policy.

63
Q

What is formal training?

A

Training and development programs organized by the company.

64
Q

What is tacit knowledge?

A

Knowledge based on personal experience that is difficult to codify.

65
Q

What is transfer of training?

A

The use of knowledge, skills, and behaviors learned in training on the job.

66
Q

What is on-the-job training (OJT)?

A

Peers or managers training new or inexperienced employees.

67
Q

What are 360-degree feedback systems?

A

A performance appraisal process that includes evaluations from various sources.

68
Q

What is informal learning?

A

Learning that is learner-initiated and motivated by an intent to develop.

69
Q

What is task analysis?

A

The process of identifying the tasks, knowledge, skills, and behaviors emphasized in training.

70
Q

What is person analysis?

A

A process for determining whether employees need training.

71
Q

What is organizational analysis?

A

A process for determining the business appropriateness of training.

72
Q

What is performance management?

A

The means through which managers ensure employees’ activities align with organizational goals.

73
Q

What is a correlation coefficient?

A

A measure of the degree to which two sets of numbers are related.

74
Q

What is the Americans with Disabilities Act (ADA)?

A

The ADA protects individuals with disabilities and requires reasonable accommodations.

75
Q

What is goal setting?

A

The process of employees developing short-term and long-term goals.

76
Q

What is content validation?

A

A test-validation strategy demonstrating that test items are representative of job situations.

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