Untitled Deck Flashcards
What is Conscientiousness?
Dependable, organized, preserving, thorough and achievement-orientated. Tendency to be reliable, hardworking, self-disciplined, and persistent.
What is role-play in a workplace context?
A participant taking part or role of a manager or other employee.
What is an interview?
Employees are questioned about their work and personal experiences, skills, and career plans.
What is a personality test?
Tests used to determine if employees have the personality characteristics necessary to be successful in specific managerial jobs or jobs involving international assignments.
What is a leaderless group discussion?
A process in which a team of five to seven employees solves an assigned problem within a certain time period.
What is job satisfaction?
A pleasurable feeling that results from the perception that one’s job fulfills or allows for fulfillment of one’s important job values.
What is job enlargement?
Adding challenges or new responsibilities to an employee’s current job.
What is job involvement?
The degree to which people identify themselves with their jobs.
What is job rotation?
The process of systematically moving a single individual from one job to another over the course of time.
What is job enrichment?
Directed at jobs that are ‘impoverished’ or boring because of their repetitive nature or low scope.
What is Alternative Dispute Resolution (ADR)?
A method of resolving disputes that does not rely on the legal system.
What is mediation?
A neutral third party from outside the organization hears the case and tries to help the disputants arrive at a settlement.
What is the attribute approach?
Focuses on the extent to which individuals have certain attributes believed desirable for the company’s success.
What is the behavioral approach?
Attempts to define the behaviors an employee must exhibit to be effective in the job.
What is the quality approach?
Fundamental characteristics include customer orientation, a prevention approach to errors, and continuous improvement.
What is the comparative approach?
Requires the rater to compare an individual’s performance with that of others.
What is the results approach?
Focuses on managing the objective, measurable results of a job or work group.
What is the Myers-Briggs Type Inventory (MBTI)?
A psychological test used for team building and leadership development that identifies employees’ preferences.
What is gamification?
Game-based strategies are applied to e-learning programs.
What is a 360-degree appraisal?
A performance appraisal process for managers that includes evaluations from a wide range of persons who interact with the manager.
What are background checks?
Expensive and may not be thorough when using a low-cost provider.
What is performance appraisal?
The process through which an organization gets information on how well an employee is doing his or her job.
What is upward feedback?
A performance appraisal process for managers that includes subordinates’ evaluations.
What is reliability in performance measurement?
The consistency of a performance measure; the degree to which a performance measure is free from random error.
What is the strategic purpose of performance management?
Link employee behavior and expected results with organizational goals.
What is the administrative purpose of performance management?
Used in salary administration, promotions, retention, and termination.
What is the developmental purpose of performance management?
Identify employee strengths and weaknesses for feedback and coaching.
What is communication in performance management?
Emphasize what employees are expected to do, how they are performing, and what they need to improve.
What is a cognitive ability test?
Tests that include verbal comprehension, quantitative ability, and reasoning ability.
What are physical ability tests?
Tests of physical abilities that may predict performance and occupational injuries.
What is a selection interview?
Dialogue initiated to gather information and evaluate the qualifications of an applicant for employment.
What is an action plan?
A written document summarizing what the trainee and the manager will do to ensure that training transfers to the job.
What is voluntary turnover?
Turnover initiated by employees who the company often would prefer to keep.
What is involuntary turnover?
Turnover initiated by the organization, often among people who would prefer to stay.
What is simple ranking?
Ranking employees from highest to lowest performer.
What is forced distribution?
Employees are ranked in predetermined groups.
Example: Top 10%, Middle 80%, Bottom 10%.
What is alternation ranking?
A manager ranks employees by alternating between the best and worst performers.
What is paired comparison?
Comparing every employee with every other employee to determine performance.
What is validity in performance measurement?
The extent to which a performance measure assesses all relevant aspects of job performance.
What is generalizability?
The degree to which the validity of a selection method extends to other contexts.
What is utility in selection methods?
The degree to which selection methods enhance the effectiveness of selecting personnel.
What is the employment-at-will doctrine?
The doctrine that either an employee or employer could sever the employment relationship at any time.
What are peers in performance evaluation?
Information from co-workers where supervisors do not always observe the employee.
What are customers in performance evaluation?
Feedback from customers.
Who are managers in performance evaluation?
Most frequently used as the source of information.
What is a reality check?
Information employees receive on how the company evaluates their skills and knowledge.
What are formal education programs?
Employee development programs, including short courses and executive MBA programs.
What is an apprenticeship?
A work-study training method with both on-the-job and classroom training.
What is self-assessment?
Employees determine their interests, aptitudes, values, and behavioral tendencies.
What is specificity in performance measurement?
The extent to which a performance measure gives detailed guidance to employees.
What is acceptability in performance measurement?
The extent to which a performance measure is deemed satisfactory by those who use it.
What is strategic congruence?
The extent to which the performance management system aligns with the organization’s strategy.
What is outcome justice?
The judgement that people make relative to one’s inputs compared to others.
What is procedural justice?
A concept of justice focusing on the methods used to determine outcomes.
What is interactional justice?
Refers to the interpersonal nature of how outcomes were implemented.
What is an expatriate?
An employee sent by his or her company to manage operations in a different country.
What is consistency in procedures?
The procedures applied consistently across time and other persons.
What is bias suppression?
The procedures are applied by a person with no vested interest in the outcome.
What is correctability?
The procedure has safeguards that allow one to appeal mistakes or bad decisions.
What is representativeness in procedures?
The procedure is informed by the concerns of all groups affected by the decision.
What is ethicality in procedures?
The procedure is consistent with prevailing moral standards.
What is a wrongful discharge suit?
Typically attempts to establish that the discharge violated an implied contract or public policy.
What is formal training?
Training and development programs organized by the company.
What is tacit knowledge?
Knowledge based on personal experience that is difficult to codify.
What is transfer of training?
The use of knowledge, skills, and behaviors learned in training on the job.
What is on-the-job training (OJT)?
Peers or managers training new or inexperienced employees.
What are 360-degree feedback systems?
A performance appraisal process that includes evaluations from various sources.
What is informal learning?
Learning that is learner-initiated and motivated by an intent to develop.
What is task analysis?
The process of identifying the tasks, knowledge, skills, and behaviors emphasized in training.
What is person analysis?
A process for determining whether employees need training.
What is organizational analysis?
A process for determining the business appropriateness of training.
What is performance management?
The means through which managers ensure employees’ activities align with organizational goals.
What is a correlation coefficient?
A measure of the degree to which two sets of numbers are related.
What is the Americans with Disabilities Act (ADA)?
The ADA protects individuals with disabilities and requires reasonable accommodations.
What is goal setting?
The process of employees developing short-term and long-term goals.
What is content validation?
A test-validation strategy demonstrating that test items are representative of job situations.
