Unrivaled CX Flashcards
Unrivaled Customer Experience
1
Q
This is known as our framework to become a most-loved brand through Unrivaled CX
A
Unrivaled Customer Experience
2
Q
To better align with both our customer and teammate needs this has been reimagined to bring us a 2.0 version of this company metrics tool
A
CES 2.0 (Customer Experience Scorecard)
3
Q
2.1M thanks to customers, 16K compliments received ytd and our 10th year of Festive Fleet are examples of what
A
Xfinity Love
4
Q
Xfinity.com restart alternatives, standardized CSG campaign headers and increased ITG utilization are examples of what
A
Customer & Teammate Effort
5
Q
To increase reliability an enhanced customer interaction tool, One Quality, is set to launch when
A
March 2025
