Unit2 Flashcards

1
Q

List 5 characteristics of an entrepreneur

A

Risk talking
Determined
Self confidence
Creativity
Decision making

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2
Q

List 4 skills of an entrepreneur

A

Planning
Networking
Delegation
Risk talking

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3
Q

Define enterprise

A

Enterprise is when an individual or group of people take a risk and decide to start something new

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4
Q

Define entrepreneur

A

An entrepreneur is a person who spots a gap in the market and comes up with an idea that they can turn into a business in order to fill the gap. They take on the risk of setting up a business.

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5
Q

Why do people become entrepreneurs?

A

Being your own boss
Varied work days
Unemployed
More money
Government incentives
Inspired by other entrepreneurs
Following a passion

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6
Q

What are some rewards of becoming an entrepreneur

A

Control
Entrepreneurs have control over the business and make all the decisions
Income
Entrepreneurs believe that if their business idea is successful, they could earn more money than they would earn if they worked as employees for other business
Challenge
Entrepreneurs enjoy the challenge of setting up a business and working hard to make it successful

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7
Q

Define decision making as a characteristic of an entrepreneur

A

An entrepreneur makes quick and clear decisions. They weigh up the pros and cons of a situation and choose the best option for the business.

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8
Q

Define risk taking as a characteristic of an entrepreneur

A

Entrepreneurs take financial and personal risk and view failure as a learning experience. They ensure they take a calculated risk.

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9
Q

Define creativity as a characteristic of an entrepreneur

A

Entrepreneurs think outside the box and come up with new ideas and new ways of doing things.

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10
Q

What are some methods of encouraging intraprenuership?

A

Training programmes
Rewards like financial incentives
Workplace culture it’s okay to make mistakes
Teamwork
Resource provider
Access to the resources needed to help them come up with new ideas

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11
Q

Define determination as a characteristic of an entrepreneur

A

Entrepreneurs are determined to find a way of solving problem. They do not give up easily when they are faced with obstacles or failures.

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12
Q

Define self confidence as a characteristic of an entrepreneur

A

Entrepreneurs believe in themselves and their idea. They are not put off by other peoples opinions.

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13
Q

Explain intrapreneurship

A

Employees of a business act like entrepreneurs within that business. Employees come up with ideas, new ways of solving business problems or create a new production process, which helps to increase business profits or reduce costs.

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14
Q

Define being proactive as a skill of an entrepreneur

A

Enterprising people take action and make changes before they need to be made rather than waiting for a situation or a problem to arise.

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15
Q

Define networking as a skill of an entrepreneur

A

This skill involves meeting new people and exchanging information. The people you meet may be useful to you in your professional or social life.

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16
Q

Define realism as a skill of an entrepreneur

A

It is very important to that entrepreneurs recognise when things are going wrong and take action to make positive changes

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17
Q

Define risk management as a skill of an entrepreneur

A

Entrepreneurs can be exposed to commercial, physical and financial risks. They must identify these risks and find ways to reduce the likelihood of the risk occurring. Eg physical risks by installing a fire alarm, financial risks by taking our employee embezzlement insurance in case of employee theft.

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18
Q

What is management ?

A

Management is the process of combining personnel and physical resources to create an environment in which the planned goals of the organisation can be achieved through people

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19
Q

What are some managerial skills?

A

Leading
Motivating
Communicating

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20
Q

What is leading?

A

The ability to guide people and influence them to take a certain direction with their actions.
Providing direction, setting an example, delegating work

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21
Q

What are the features of a Democrat leadership?

A

Democratic managers delegate tasks to employees. They believe that their staff have the skills to complete tasks effectively.

Decision-making: Democratic leaders include employees when they make business decisions.

Trust: Democratic leaders trust their employees and empower them to make decisions on behalf of the business.

Motivation: Employees are motivated as they feel valued when they are delegated tasks and are involved in decision-making in the business. As a result, they work harder for the business.

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22
Q

What are 2 advantages and disadvantages of a democratic leadership?

A

Advantages
Democratic leadership encourages intrapreneurship. Employees are willing to come up with ideas that can help the business to increase sales or decrease business costs, e.g. a new product.

Employee Motivation
Employees have high levels of motivation, as they feel valued. This can lead to higher productivity levels among staff.

Disadvantages
Slow Decision-making Decision-making is slow as managers consult with their employees before making major business decisions.

Management Resentment
Some managers may resent empowering employees, as it reduces their control in the business. Managers may ignore employees’ suggestions, believing their own ideas are better.

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23
Q

What are the features of an autocratic leadership?

A

Authority: Autocratic leaders have complete power and control in the organisation. They give orders to subordinates and expect them to be carried out without question.

Decision-making: Autocratic leaders do not consult with employees when making decisions.

Trust: They do not trust employees and may believe that they are lazy and try to avoid work. Therefore, autocratic managers closely supervise the work of subordinates.

Motivation: Autocratic leaders use threats and punishment to motivate their employees to work harder. Employees are afraid to make mistakes, as they may feel that they could lose their job.

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24
Q

What are 2 advantages and disadvantages of a autocratic leadership?

A

Advantages
1 Quick Decision-making
Decisions can be made quickly as the autocratic leader does not consult with others. Therefore, the business does not miss out on opportunities in the market.

3 Improved Productivity Employees work hard as they know that they are being supervised by management. This can improve productivity in the workplace.

Disadvantages
1 Management Stress
The autocratic leader makes all business decisions and does not delegate tasks. This can lead to management stress and burnout.

2 Industrial Action
Employees may feel undervalued, which damages the relationship between management and employees. This may lead to increased industrial action, e.g. work to rule and official strikes.

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25
Q

What are the features of a Laissez-faire Leadership

A

Authority:
Laissez-faire managers set goals for employees and allow staff to decide how best to achieve those goals. While power is given to employees, overall responsibility rests with the manager.

Decision-making:
Laissez-faire managers empower employees to make decisions on behalf of the business. Management becomes involved only when very important decisions need to be made.

Trust: Management outlines the business objectives and trusts employees to work independently without close management supervision.

Motivation: Employees are highly motivated under this style of leadership, as they feel empowered to achieve the firm’s goals. They work hard for the benefit of the business and want the firm to be successful.

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26
Q

What are 2 advantages and disadvantages of a autocratic leadership?

A

Advantages
1 Employee Motivation Employee motivation is high among empowered employees, as they feel trusted by management. They work hard for the benefit of the business and to achieve the firm’s goals.

2 Improved Skills and Knowledge Delegated work helps employees to improve their skills and knowledge. This prepares them for future promotions in the business.

Disadvantages
1 Reduced Productivity Some employees may take advantage of the lack of regular management supervision. This can create tension among team members and reduce business productivity.

2 Poor Industrial Relations Management may blame employees for mistakes made or for not achieving targets. This can lead to poor industrial relations between management and staff.

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27
Q

Define delegation

A

Delegation refers to the transfer of responsibility from a manager to a subordinate example in a business a manager assigns accountability to the subordinate over a project

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28
Q

What is motivation to a manager

A

Managers must be able to motivate their workers to complete a task. This could be done at the extreme ends either by threats or by offering rewards.

29
Q

What is MCGregors theory X?

A

The managers believe that workers are lazy and do not help in their jobs. Eg autocratic leadership

30
Q

What is MCGregors theory Y?

A

The manager believes that workers like work and they delegate tasks and responsibilities. Eg democratic or laissez-faire

31
Q

How do you respond to a question that includes the keyword-Evaluate?

A

Do NOT repeat the above points as an evaluation. Will will require an additional part for a stronger answer

32
Q

What are the benefits of delegation for employers?

A

Reduced workload/Stress
A manager will delegate tasks to their subordinates to free up their workload. This will allow the manager to dedicate more of their time to specific projects or tasks, hence allowing them to be completed at a higher standard

33
Q

What are the benefits of delegation for employees?

A

Up skilling / training
Increased employee motivation /due to increased responsibility

34
Q

List mallows hierarchy of needs in order

A

Self-actualization
Self esteem
Love and belonging
Safety and security
Physiological needs

35
Q

What are the advantages of Maslows hierarchy of needs?

A

It recognises that employees have motivations other than money
Understands that peoples needs change overtime
Provides an insight on how to motivate employees who are on a different levels

36
Q

What are the disadvantages of Maslows hierarchy of needs?

A

An individual employees needs may not occur in the order specified
Needs are not equal to the businesses
The theory is based off a small number of individuals

37
Q

What is communication?

A

The transferring of information from the sender to the receiver through a medium.

38
Q

Explain the 3 types of communication

A

Internal
Transfer of info between staff in a workplace

External
Transfer of information to the public

Feedback
It is info, opinion or observations offered to help a person or a process improve

39
Q

What are the Elements that make communication effective?

A

The correct duration
Appropriate language
An accurate message
Visual aids
Confidentiality of information
Timing

40
Q

What is an upward channel of communication?

A

From an employee to a manager

41
Q

What is a downward channel of communication?

A

From a manager to an employee

42
Q

What is a horizontal channel of communication?

A

From an employee to another employee

43
Q

Give examples of removing barriers to effective communication with stakeholders

A

Noise
Stakeholder: AGMs must be held in a quiet setting so investors can listen clearly without interruption

Lack of clarity
Hiring an accountant to file taxes so they don’t return incorrect info

Timing
Ringing someone to them a job, instead of sending a letter in fear they accept another job

Language
The level of jargon and technical terms should match the intended recipient

Using the wrong medium
Example: An employee is communicated with confidentiality, for example, when being given a formal warning for poor behaviour

Information overload
Not giving too much information at one time eg IKEA instruction manual

Technology
Ensuring all parties have access to information sent by email for a meeting so investment in systems or apps might be needed

44
Q

How can effective communication can help a business

A

Improved employee morale/ low staff turnover - removes confusion and ambiguity when employees carry out their roles. Feel involved and understand feedback.

Less errors - Improved instructions
Better decisions - better feedback which is relevant.
Quicker decision making - Analyse a message quickly and make decisions without delay.

45
Q

What is a board meeting?

A

These are meetings of the board of directors and are usually held on a monthly basis. Progress and performance is discussed and tactical and strategic plans are formulated. Problem solving is a key feature of board meetings

46
Q

What is an AGM?

A

The main function of the AGM are to elect a board of directors, lets the chairperson give a report on company performance, and so they can declare a dividend for the year.

47
Q

What is an EGM?

A

This is a meeting of the shareholders and company director held to discuss a matter of urgency that cannot wait until the next AGM.

48
Q

What is an Ad Hoc?

A

Impromptu, one off meetings that are not planned in advance it is less formal

49
Q

What is a Notice?

A

It’s what gives what, who , when and where a meeting will take place

50
Q

What is a Agenda?

A

It is a list of items in order of importance to be discussed at the meeting

51
Q

What are minutes?

A

A summarised written record of what occurred during the meeting

52
Q

What is a Quorum

A

The Minimum number of people/members needed in attendance in order for the meeting to proceed

53
Q

Compare the duties of a chairperson to a secretary

A

A chairman
Managing the meeting
Ensuring a quorum

A secretary
Talking minutes
Arranging a venue

54
Q

What are the benefits of meetings as a form of communication?

A

Easy to record decisions
Confidential method
Encourages feedback
Effective decision making
Efficient use of time
Allows for brainstorming of ideas

55
Q

What is EDI and how is it beneficial?

A

Electronic data interchange
Business no longer have to send documents in written format through the postal services

improved networking opportunities
Social media and apps and allowing employees and entrepreneurs to build relationships with other people in similar business fields

Improved e commerce
Consumers and sellers use things like websites to buy and sell products and services

56
Q

What is ICT? What does it provide?

A

developments in instant communication

57
Q

What is a CAD

A

CAD
Computers now allow designers to share documentation and ideas to help create, modify, analyse and optimise the design of the product.

58
Q

What happens when there is a over reliance on ICT?

A

If business relies completely on the internet for sales, any connection problems or disrupt to its website greatly affects sales

59
Q

Benefits of a website

A

Having a localised/ online store
The ability to sell 24/7 allows the companies to build up a contact list. Investment is needed to develop a site and train employees to use it

60
Q

Benefits of cloud computing?

A

File sharing, giving all employees access to the same file using an electronic device.

61
Q

What should businesses do in terms of data breaches and cybercrime

A

Data breaches
Businesses need to invest in security and spyware for their systems to reduce the chance of hackers accessing any sensitive info they hold on their consumers

Cybercrime
Hackers can access info sorted on websites and threaten to use it unless their ransom demand S are met

62
Q

List one challenge for a business when introducing ICT (investment)

A

Invested required
A large capital investment is required initially to put systems in place for a functional website or app. As well as to improve design and functionality to ensure it is able to handle high volumes of visitors
Example A complex app for a smartphone costs between 100k to 500k to develop,launch and run

63
Q

What happened when GDPR came into force?

A

When GDPR came into force in the EU in may 2018, business had to allocate extra resources to bring their own processes into line.

64
Q

Challenges for a business when introducing ICT concerning skills.

A

Staff need to learn new skills regularly. This will cost the business money and take up time for the staff member
Eg training staff to use live chat

65
Q

What is the GDPR law?

A

The new law gives people greater control over their data by setting out additional and more clearly defined rights for individuals whose personal data is collected

66
Q

What are 4 responsibilities that data holders must uphold under GDPR

A

Use for specific purpose
Obtain data fairly
Delete data
Keep data safe and secure
Provide requested data to individuals

67
Q

What are the rights an individual has under GDPR

A
  1. Question the use of their personal data
  2. Request a copy of personal data held
  3. Rectify any personal data
  4. Request the deletion of some data
  5. Request data probability
68
Q

What’s the implications of GDPR for businesses

A
  • New higher standards
  • Transparency and easily accessible communication
  • Fines for data breaches
  • Possible compensation for data subjects