Unit Test #2 Flashcards
The 2 components of diversity training is
skill and awareness building
What is a defining characteristic of pluralistic organizations?
High levels of intergroup conflicts
Making accommodations to manage a diverse workforce includes…
Recognizing religious holidays, dress, dietary restrictions, and disabled individuals.
A diverse workforce is ____ ______ to succumb to groupthink.
Less likely
According to Hofstede’s model, in collective societies…..
Employees are motivated by group based rewards
What is/are one of the disadvantages commonly associated with a diverse workforce?
Increased communication problems
Managerial decision making with uncertainty is….
A risk
Miscommunication and stress reduce cohesiveness will result in….
Low performance
What is the assignment of different tasks to different groups in an organization?
Division of Labor
Businesses using a ____ ____ strategy try to be efficient and offer a standard product.
Low-cost
Resources provide competitive advantage when it is…
Difficult to imitate
The span of control should be wide when…
jobs are similar and performance measures are comparable
What is a way of managing where everyone is committed to continuous improvement?
Total Quality Management (TQM)
Most people embrace the same core values:
Fairness, responsibility, honesty, compassion, and respect for others
Luxury Living Corporation has a
demand for their products in the underserved overseas market and is projected to soar.
What refers to a decision bias influenced by the way a problem/decision is presented?
Framing Effects
What is a tendency to judge another culture because it is unlike your own?
Ethnocentrism
Unity of command
One boss
Temporary arrangements is…
Modular Network
Situational analysis focuses on….
Internal forces and examines external environment
First step of strategy implementation
Define strategic tasks
In ______ organization, they encourage teamwork
Organic
Strategic goals target…
Long-term survival
Functional departmentalization
Economies of scale realized
What type of planning focuses on production runs and delivery schedules
Operational
Recognizing the characteristics common to groups while dealing with people as individuals and supporting, nurturing, and using their differences to the organization’s advantage.
Managing Diversity
A common technique for eliciting creative ideas where you ask group members to generate as many ideas about a problem as they can. During this process you must remember to not criticize.
Brainstorming
The disorientation and stress associated with being in a foreign environment is…
Culture Shock
Method of optimizing to make decisions is….
An alternative for the best result
What is a strategy for relation?
Related Diversification
It depicts the jobs in the firm and how they are arranged. It also shows the reporting relationship and different activities that are carried out in those specific areas.
Organizational Chart
What makes a high-involvement organization?
Organization has a flat, decentralized structure built around customer (good or service)
Teaching how to respond quickly is teaching…..
Agility
In a multicultural organization…
Diversity is valued, not just tolerated
Legitimate right of a manager to make decisions and give tasks is a factor of a….
Vertical Structure
People are interested in Katherine’s stories and use her experiences to guide their own behaviors. Katherine is leading _______
Support Group
What is ADA defined as?
A physical/mental impairment that substantially limits life activities
The approach to ________ __ _____ _____________ involves feedback and discussions to jointly figure out how to approach problems and devise solutions agreeable to everyone
Coordination by mutual adjustment
What is the production of both high-value and high-volume products at the same time?
Mass customization
When employees believe their differences are valued, they’re likely to
be loyal
Functional strategies are implemented by…
each unit or area
What is a psychological bias that applies to students who do not spend sufficient time studying?
Discounting the future
Structure where in 4 divisions task responsibilities are clear, and managers are more independent and accountable.
Product
No interest in dating, but did for a promotion.
Quid Pro Quo Harassment
An advantage of delegation is that
It conserves the managers time which is their most valuable asset
A plan to integrate employees into a new pay roll system
Single-use
Organization’s mission statement describes the current organization, then it describes the strategic vision pointing to the…..
Future
Framework to improve quality and gain certification
ISO 9001
Customer numbers decrease so the manager changed the food without any explanation. The actual reason for the decrease was because of bad service. What did the manager fail to do according the the steps of decision making?
Identify and Diagnose the Problem
