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Principles of Management > Unit Test #2 > Flashcards

Unit Test #2 Flashcards

1
Q

The 2 components of diversity training is

A

skill and awareness building

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2
Q

What is a defining characteristic of pluralistic organizations?

A

High levels of intergroup conflicts

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3
Q

Making accommodations to manage a diverse workforce includes…

A

Recognizing religious holidays, dress, dietary restrictions, and disabled individuals.

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4
Q

A diverse workforce is ____ ______ to succumb to groupthink.

A

Less likely

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5
Q

According to Hofstede’s model, in collective societies…..

A

Employees are motivated by group based rewards

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6
Q

What is/are one of the disadvantages commonly associated with a diverse workforce?

A

Increased communication problems

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7
Q

Managerial decision making with uncertainty is….

A

A risk

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8
Q

Miscommunication and stress reduce cohesiveness will result in….

A

Low performance

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9
Q

What is the assignment of different tasks to different groups in an organization?

A

Division of Labor

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10
Q

Businesses using a ____ ____ strategy try to be efficient and offer a standard product.

A

Low-cost

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11
Q

Resources provide competitive advantage when it is…

A

Difficult to imitate

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12
Q

The span of control should be wide when…

A

jobs are similar and performance measures are comparable

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13
Q

What is a way of managing where everyone is committed to continuous improvement?

A

Total Quality Management (TQM)

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14
Q

Most people embrace the same core values:

A

Fairness, responsibility, honesty, compassion, and respect for others

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15
Q

Luxury Living Corporation has a

A

demand for their products in the underserved overseas market and is projected to soar.

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16
Q

What refers to a decision bias influenced by the way a problem/decision is presented?

A

Framing Effects

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17
Q

What is a tendency to judge another culture because it is unlike your own?

A

Ethnocentrism

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18
Q

Unity of command

A

One boss

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19
Q

Temporary arrangements is…

A

Modular Network

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20
Q

Situational analysis focuses on….

A

Internal forces and examines external environment

21
Q

First step of strategy implementation

A

Define strategic tasks

22
Q

In ______ organization, they encourage teamwork

A

Organic

23
Q

Strategic goals target…

A

Long-term survival

24
Q

Functional departmentalization

A

Economies of scale realized

25
Q

What type of planning focuses on production runs and delivery schedules

A

Operational

26
Q

Recognizing the characteristics common to groups while dealing with people as individuals and supporting, nurturing, and using their differences to the organization’s advantage.

A

Managing Diversity

27
Q

A common technique for eliciting creative ideas where you ask group members to generate as many ideas about a problem as they can. During this process you must remember to not criticize.

A

Brainstorming

28
Q

The disorientation and stress associated with being in a foreign environment is…

A

Culture Shock

29
Q

Method of optimizing to make decisions is….

A

An alternative for the best result

30
Q

What is a strategy for relation?

A

Related Diversification

31
Q

It depicts the jobs in the firm and how they are arranged. It also shows the reporting relationship and different activities that are carried out in those specific areas.

A

Organizational Chart

32
Q

What makes a high-involvement organization?

A

Organization has a flat, decentralized structure built around customer (good or service)

33
Q

Teaching how to respond quickly is teaching…..

A

Agility

34
Q

In a multicultural organization…

A

Diversity is valued, not just tolerated

35
Q

Legitimate right of a manager to make decisions and give tasks is a factor of a….

A

Vertical Structure

36
Q

People are interested in Katherine’s stories and use her experiences to guide their own behaviors. Katherine is leading _______

A

Support Group

37
Q

What is ADA defined as?

A

A physical/mental impairment that substantially limits life activities

38
Q

The approach to ________ __ _____ _____________ involves feedback and discussions to jointly figure out how to approach problems and devise solutions agreeable to everyone

A

Coordination by mutual adjustment

39
Q

What is the production of both high-value and high-volume products at the same time?

A

Mass customization

40
Q

When employees believe their differences are valued, they’re likely to

A

be loyal

41
Q

Functional strategies are implemented by…

A

each unit or area

42
Q

What is a psychological bias that applies to students who do not spend sufficient time studying?

A

Discounting the future

43
Q

Structure where in 4 divisions task responsibilities are clear, and managers are more independent and accountable.

A

Product

44
Q

No interest in dating, but did for a promotion.

A

Quid Pro Quo Harassment

45
Q

An advantage of delegation is that

A

It conserves the managers time which is their most valuable asset

46
Q

A plan to integrate employees into a new pay roll system

A

Single-use

47
Q

Organization’s mission statement describes the current organization, then it describes the strategic vision pointing to the…..

A

Future

48
Q

Framework to improve quality and gain certification

A

ISO 9001

49
Q

Customer numbers decrease so the manager changed the food without any explanation. The actual reason for the decrease was because of bad service. What did the manager fail to do according the the steps of decision making?

A

Identify and Diagnose the Problem

Principles of Management (1 decks)

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