Unit One Test

Question 1

What is communication?

Answer 1

The process of sending and receiving messages in order to achieve understand.

Question 2

What is rationale?

Answer 2

The ability to communicate effectively is a necessary skill for all professional occupations.

Question 3

What is interpersonal communication?

Answer 3

Small group communication. It can be one in one or up to five people. It is used to foster relationships for social and professional communication.

Question 4

Public speaking

Answer 4

High structured and formal. Uses time limits, outlines, formal language, and poised delivery. No interaction during the speech.

Question 5

Interpersonal communication

Answer 5

Casual in structure. Does not contain formal elements like time limits, outlines, or formal language. Allows for back and forth communication where both parties are speaking and listening.

Question 6

Message and feedback

Answer 6

The message and feedback will continuously trade as the communication shifts back and forth between the sender and receiver. You are both the send and receiver at the same time.

Question 7

Channel in communication model

Answer 7

The method used to send the message. This can be written, verbal, non-verbal, electronic, symbolic, etc.

Question 8

Noise and interference in the communication model

Answer 8

Anything that gets in the way of the message getting from the sender to the receiver

Question 9

Intrapersonal communication

Answer 9

Self communication you bring to the table of listening that can affect communication. Can be deliberate (daydreaming) or automatic (stomach growling). Have to be able to communicate with self to communicate with others. Can be normal or negative.

Question 10

Types of intrapersonal communication

Answer 10

Sense making, talking to self, journaling, daydreaming, make gestures while thinking, lucid dreaming

Question 11

Baggage

Answer 11

Each person has a different amount of baggage the bring to the table. May be temporary or permanent. It is important to be aware of what may affect your ability to communicate and form relationships.

Question 12

Nonverbal communication

Answer 12

Without words

Matter because we will believe what we see over what we hear. We may spend most of our time talking, but our minds pay attention to the nonverbal in a conversation.

Question 13

Types of nonverbal communication

Answer 13

Body language: neck down

Facial expressions: most important, subtle movements of face, more expressive than any other body part, best at reading facial expressions

Vocal tone: conveys emotions almost as well as face, believe sound over words

Question 14

Listening vs hearing

Answer 14

We think we are listening when we are simply listening. Hearing is the detection of sound waves through eardrums. True listening requires focus and attention.

Question 15

Active listening

Answer 15

Overcomes the shortcomings of hearing. True listening takes effort to derive meaning from sound.

Question 16

LOSER

Answer 16

Lean towards sender, open posture, squarely face the person, eye contact, relax

Question 17

Paraphrasing

Answer 17

Restating the message with fewer words, no new ideas, lets sender know you’ve followed what they said

Question 18

Clarifying questions

Answer 18

Asking question that will bring vague material into sharper focus, done to get more information or to untangle unclear or wrong listener interpretation

Question 19

Perception checking

Answer 19

Requesting verification of your interpretation, done to check out assumptions and give better feedback

Question 20

Summarizing

Answer 20

Pulling together all ideas and feelings into broad statements, provides a sense of movement and accomplishment to the exchange

Question 21

Purpose

Answer 21

The goal for active listening is to develop empathy. To be able to understand the issue from the sender’s perspective.

Question 22

Once you have empathy…

Answer 22

You can move forward in the conversation. Good conversation lead to interpersonal relationships. Interpersonal interviews are more effective.

Question 23

Interpersonal interview

Answer 23

Avoids yes/no questions
Avoids the passive “why”
Creates positive options
Digs deeper
Creates motion
Moves from surface to deeper content

Question 24

Small talk

Answer 24

Informal type of discourse that does not cover any functional topics of conversation or any transactions that need be addressed.

Question 25

Why we have small talk

Answer 25

The ability to conduct small talk is a social skill; hence small talk is a type of interpersonal communication

Question 26

Set up of small talk

Answer 26

Curb le anxiety, stay rational and positive, don’t let your baggage get in the way, especially needed for introverts

Question 27

Tips

Answer 27

Give small talk purpose
Ask questions
Try to ask more complex questions
Have some topics in your back pocket
Copy good conversationalists
Create dialogue
Listen more than you talk
Pay attention to body language
Keep the basic form in conversation

Family
Occupation
Recreation
Money

Try to make everyone you talk with feel a little better about themselves after having met and talked to you