Unit One Test Flashcards
What is communication?
The process of sending and receiving messages in order to achieve understand.
What is rationale?
The ability to communicate effectively is a necessary skill for all professional occupations.
What is interpersonal communication?
Small group communication. It can be one in one or up to five people. It is used to foster relationships for social and professional communication.
Public speaking
High structured and formal. Uses time limits, outlines, formal language, and poised delivery. No interaction during the speech.
Interpersonal communication
Casual in structure. Does not contain formal elements like time limits, outlines, or formal language. Allows for back and forth communication where both parties are speaking and listening.
Message and feedback
The message and feedback will continuously trade as the communication shifts back and forth between the sender and receiver. You are both the send and receiver at the same time.
Channel in communication model
The method used to send the message. This can be written, verbal, non-verbal, electronic, symbolic, etc.
Noise and interference in the communication model
Anything that gets in the way of the message getting from the sender to the receiver
Intrapersonal communication
Self communication you bring to the table of listening that can affect communication. Can be deliberate (daydreaming) or automatic (stomach growling). Have to be able to communicate with self to communicate with others. Can be normal or negative.
Types of intrapersonal communication
Sense making, talking to self, journaling, daydreaming, make gestures while thinking, lucid dreaming
Baggage
Each person has a different amount of baggage the bring to the table. May be temporary or permanent. It is important to be aware of what may affect your ability to communicate and form relationships.
Nonverbal communication
Without words
Matter because we will believe what we see over what we hear. We may spend most of our time talking, but our minds pay attention to the nonverbal in a conversation.
Types of nonverbal communication
Body language: neck down
Facial expressions: most important, subtle movements of face, more expressive than any other body part, best at reading facial expressions
Vocal tone: conveys emotions almost as well as face, believe sound over words
Listening vs hearing
We think we are listening when we are simply listening. Hearing is the detection of sound waves through eardrums. True listening requires focus and attention.
Active listening
Overcomes the shortcomings of hearing. True listening takes effort to derive meaning from sound.
LOSER
Lean towards sender, open posture, squarely face the person, eye contact, relax
Paraphrasing
Restating the message with fewer words, no new ideas, lets sender know you’ve followed what they said
Clarifying questions
Asking question that will bring vague material into sharper focus, done to get more information or to untangle unclear or wrong listener interpretation
Perception checking
Requesting verification of your interpretation, done to check out assumptions and give better feedback
Summarizing
Pulling together all ideas and feelings into broad statements, provides a sense of movement and accomplishment to the exchange
Purpose
The goal for active listening is to develop empathy. To be able to understand the issue from the sender’s perspective.
Once you have empathy…
You can move forward in the conversation. Good conversation lead to interpersonal relationships. Interpersonal interviews are more effective.
Interpersonal interview
Avoids yes/no questions
Avoids the passive “why”
Creates positive options
Digs deeper
Creates motion
Moves from surface to deeper content
Small talk
Informal type of discourse that does not cover any functional topics of conversation or any transactions that need be addressed.
