Unit 8 Flashcards
What is an aim
What the business wants to achieve
What is an objective
How a business will achieve its aim
Why is it important to set aims
To see if progress is made
To work towards an aim/goal
What is a stake holder
Someone with an interest in a business
What is a routine
A process that is regularly performed
What is a non-routine
Something that isn’t performed on a day-day basis
Why is it important to prioritise
Some tasks take longer than others and need to be done before them
Why is it important to plan
You know what needs to be done, who to allocate it to and to priotise
What are the two different office layouts
Cellular
Open
What are the main function departments
HR Finance ICT Sales and marketing Admin Customer service
What is remuneration
A reward for employees
What is teleconferencing
Use of telecommunication devices to speak when people are in other locations
What is hot dealing
Allowing workers to work at a desk when needed but he move desks on a Rita
Why is it important to keep data accurate
Safe guarding
Advantages of a cellular office
No distractions
Disadvantages of a cellular office
Can’t always have team work
Advantages for an open plan office
Helps with team work
Disadvantages of a open plan office
Create a distraction to others
What is full time
Working 37.5 hours or 5 days a week
What is part time
Allows you to vary your hours
What does permanent mean
work until the employee choose to leave or retires
What is temporary
You are only there for a certain period of time
What is zero hour working
Not made to work a minimum
What is flexi-time
Work fewer hours than a standard week
