Unit 7 - Communication

Question 1

Define communication

Answer 1

Communication is a process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions, and mind states.

Question 2

What is nonverbal communication?

Answer 2

Wordless transmission of information. Nonverbal communication is the more accurate mode of conveying information. Wordless information is 93% of our communication.

Question 3

Define body language

Answer 3

Nonverbal communication. Body language is conveyed in many ways including posture, Stance, gate, facial expressions, eye-movement, touch, gestures, and symbolic expressions.

Question 4

Example of symbolic expression

Answer 4

Wearing our Utah state university scrubs while in public settings is a form of symbolic expression.

Question 5

Define proxemics

Answer 5

Proxemics is the study of spacial requirements of humans and animals.

Question 6

What are the three primary categories of communication?

Answer 6

Linguistic communication. Paralinguistic communication. Meta-communication.

Question 7

Examples of linguistic communication

Answer 7

Spoken words or written symbols

Question 8

Examples of paralinguistic communication

Answer 8

Nonverbal messages like eye gestures, eye contact, and facial expression.

Question 9

What is metacommunication?

Answer 9

Meta-communication refers to the context of the message. Context is important to the quality of meeting derived by participants during the process of complementary exchange.

Question 10

Contextual factors to communication

Answer 10

Relationship of participants. Characteristics of the environment. Internal mode status (e.g., anxiety). Mental and physical conditions. Experience and education. External noise. Culture.

Question 11

Elements of the communication process

Answer 11

Referent, sender, receiver, message, channel.

Question 12

Therapeutic communication techniques

Answer 12

Using silence. Active listening. Clarifying techniques. Questions.

Question 13

Non-therapeutic communication techniques

Answer 13

Excessive questioning giving approval or disapproval giving advice asking why questions.

Question 14

Cultural considerations while communicating

Answer 14

Communication style. Use of eye contact. Perception of touch. Cultural filters.

Question 15

Define intrapersonal communication

Answer 15

Communication occurring internally. It focuses on personal needs and can influence a persons well-being. Positive self talk is internal conversation that provides motivation and encouragement. Negative self talk may damage the ability of an individual to achieve one’s greatest potential or overcoming adversity. Meditation is another form of intrapersonal communication, So is prayer.

Question 16

Define interpersonal communication

Answer 16

Interpersonal communication takes place between two or more people. It may be formal or informal and conversational, and it may or may not have a stated goal or purpose.

Question 17

Define interprofessional communication

Answer 17

Effective collaborative communication among various members of an interdisciplinary healthcare team.

Question 18

Considerations of verbal communication

Answer 18

Setting, context, content, written communication, and electronic communication.

Question 19

What percentage of communication is verbal communication?

Answer 19

7% of communication

Question 20

Defined the acronym SBAR

Answer 20

S stands for situation.
B stands for background.
A stands for assessment.
R stands for recommendation.

Question 21

Define congruency

Answer 21

The quality of being similar to or in agreement with something

Question 22

Halls zones of interaction

Answer 22

1.5 feet is intimate space.
4 feet is personal space.
12 feet is social space.
25 feet is public space.

Question 23

 In a nurse patient relationship, who’s responsibility is it to maintain professional boundaries when interacting with patients?

Answer 23

It is the nurses responsibility.

Question 24

What are the phases of small group dynamics?

Answer 24

Forming, storming, norming, performing, and adjourning.

Question 25

The five areas of nurse patient relationship focus

Answer 25

Building trust.
Demonstrating empathy.
Establishing boundaries.
Recognizing and respecting cultural influences.
Developing a comprehensive plan of care.

Question 26

The three faces of the nurse patient helping relationship

Answer 26

Orientation or introductory.
Working.
Termination.

Question 27

List the fight essential components of professional nursing communication

Answer 27

Respect.
Assertiveness.
Collaboration.
Delegation.
Advocacy.

Question 28

Factors affecting the timing of patient communication

Answer 28

Pain or anxiety.
Location and distractions.

Question 29

Definition of basic therapeutic communication

Answer 29

The primary focus of therapeutic communication between the nurse and the patient is the patient.


Question 30

What does the acronym SOLER stand for

Answer 30

S stands for sit if possible.
O stands for an open stance or posture.
L stands for lean toward the speaker.
E stands for make eye contact.
R stands for relax.

Question 31

Define defense mechanisms in communication

Answer 31

Defense mechanisms are unconscious strategies that allow an individual to decrease or avoid unpleasant circumstances.

Question 32

Special considerations for communication

Answer 32

Hearing impaired patients.
Visually impaired patients.
Physically or cognitively impaired patients.
Families and communities.

Question 33

Examples of defense mechanisms

Answer 33

Compensation, denial, displacement, interjection, projection, rationalization, regression, repression, sublimation, and suppression.