Unit 7 - Communication Flashcards
Define communication
Communication is a process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions, and mind states.
What is nonverbal communication?
Wordless transmission of information. Nonverbal communication is the more accurate mode of conveying information. Wordless information is 93% of our communication.
Define body language
Nonverbal communication. Body language is conveyed in many ways including posture, Stance, gate, facial expressions, eye-movement, touch, gestures, and symbolic expressions.
Example of symbolic expression
Wearing our Utah state university scrubs while in public settings is a form of symbolic expression.
Define proxemics
Proxemics is the study of spacial requirements of humans and animals.
What are the three primary categories of communication?
Linguistic communication. Paralinguistic communication. Meta-communication.
Examples of linguistic communication
Spoken words or written symbols
Examples of paralinguistic communication
Nonverbal messages like eye gestures, eye contact, and facial expression.
What is metacommunication?
Meta-communication refers to the context of the message. Context is important to the quality of meeting derived by participants during the process of complementary exchange.
Contextual factors to communication
Relationship of participants. Characteristics of the environment. Internal mode status (e.g., anxiety). Mental and physical conditions. Experience and education. External noise. Culture.
Elements of the communication process
Referent, sender, receiver, message, channel.
Therapeutic communication techniques
Using silence. Active listening. Clarifying techniques. Questions.
Non-therapeutic communication techniques
Excessive questioning giving approval or disapproval giving advice asking why questions.
Cultural considerations while communicating
Communication style. Use of eye contact. Perception of touch. Cultural filters.
Define intrapersonal communication
Communication occurring internally. It focuses on personal needs and can influence a persons well-being. Positive self talk is internal conversation that provides motivation and encouragement. Negative self talk may damage the ability of an individual to achieve one’s greatest potential or overcoming adversity. Meditation is another form of intrapersonal communication, So is prayer.
Define interpersonal communication
Interpersonal communication takes place between two or more people. It may be formal or informal and conversational, and it may or may not have a stated goal or purpose.
Define interprofessional communication
Effective collaborative communication among various members of an interdisciplinary healthcare team.
Considerations of verbal communication
Setting, context, content, written communication, and electronic communication.
What percentage of communication is verbal communication?
7% of communication
Defined the acronym SBAR
S stands for situation.
B stands for background.
A stands for assessment.
R stands for recommendation.
Define congruency
The quality of being similar to or in agreement with something
Halls zones of interaction
1.5 feet is intimate space.
4 feet is personal space.
12 feet is social space.
25 feet is public space.
 In a nurse patient relationship, who’s responsibility is it to maintain professional boundaries when interacting with patients?
It is the nurses responsibility.
What are the phases of small group dynamics?
Forming, storming, norming, performing, and adjourning.
The five areas of nurse patient relationship focus
Building trust.
Demonstrating empathy.
Establishing boundaries.
Recognizing and respecting cultural influences.
Developing a comprehensive plan of care.
The three faces of the nurse patient helping relationship
Orientation or introductory.
Working.
Termination.
List the fight essential components of professional nursing communication
Respect.
Assertiveness.
Collaboration.
Delegation.
Advocacy.
Factors affecting the timing of patient communication
Pain or anxiety.
Location and distractions.
Definition of basic therapeutic communication
The primary focus of therapeutic communication between the nurse and the patient is the patient.

What does the acronym SOLER stand for
S stands for sit if possible.
O stands for an open stance or posture.
L stands for lean toward the speaker.
E stands for make eye contact.
R stands for relax.
Define defense mechanisms in communication
Defense mechanisms are unconscious strategies that allow an individual to decrease or avoid unpleasant circumstances.
Special considerations for communication
Hearing impaired patients.
Visually impaired patients.
Physically or cognitively impaired patients.
Families and communities.
Examples of defense mechanisms
Compensation, denial, displacement, interjection, projection, rationalization, regression, repression, sublimation, and suppression.
