Unit 7

Question 1

It is the incorporation of computer-based
technologies into an organization’s products, processes and strategies.

Answer 1

Digital Transformation

Question 2

Intense competition prompts organizations to adopt digital technologies to differentiate themselves, innovate faster, and meet evolving customer demands

Answer 2

Market Competition

Question 3

Changing customer expectations, influenced by experiences in other industries, drive organizations to enhance their digital capabilities to deliver more personalized, convenient, and efficient services.

Answer 3

Customer Expectations

Question 4

Rapid advancements in technology, such as cloud computing, artificial intelligence, and the Internet of Things, create opportunities for organizations to
improve efficiency, reduce costs, and innovate in ways that were previously not possible.

Answer 4

Technology Advancement

Question 5

The growing importance of data-driven
decision-making encourages organizations to invest in analytics and business intelligence tools to gain valuable insights into customer behavior, market trends, and operational efficiency

Answer 5

Data Insights

Question 6

Digital technologies facilitate global
connectivity, enabling organizations to
expand their reach, collaborate with
international partners, and tap into new
markets.

Answer 6

Globalization

Question 7

Changes in regulations, especially in data
protection and privacy, drive organizations to implement digital solutions that ensure
compliance while maintaining the security and integrity of customer data.

Answer 7

Regulatory Changes

Question 8

Organizations seek to streamline operations and reduce costs through automation, cloud computing, and other digital technologies, contributing to the overall financial health and sustainability of the business.

Answer 8

Cost Efficiency

Question 9

The changing nature of work, including remote and flexible work arrangements, drives the adoption of digital tools that enable collaboration, communication, and productivity in a distributed environment.

Answer 9

Workforce Dynamics

Question 10

To foster innovation, organizations recognize the need to continually experiment with new technologies and business models, often driven by the fear of being disrupted by more agile and innovative competitors.

Answer 10

Innovation Imperative

Question 11

Increasing awareness of cybersecurity threats prompts organizations to invest in digital solutions that enhance their security posture, protecting sensitive data and ensuring business continuity

Answer 11

Cybersecurity Concerns

Question 12

Digital transformation enables the evolution of traditional business models, allowing organizations to explore new revenue streams, partnerships, and ways of delivering value to customers.

Answer 12

Evolving Business Models

Question 13

Visionary leadership that understands the strategic importance of digital transformation can be a significant driver. When leaders champion the use of technology to achieve business goals, it encourages the entire organization to embrace change.

Answer 13

Leadership Vision

Question 14

12 Drivers of Digital Transformation:

Answer 14

• Customer Expectations
• ## Market CompetitionTechnology Advancement
• Data Insights
• Globalization
• Regulatory Changes
• Cost Efficiency
• Workforce Dynamics
• Innovation Imperative
• Evolving Business Models
• Cybersecurity Concerns
• Leadership Vision

Question 15

Streamline processes and workflows to increase efficiency

Answer 15

Improved Operational Efficiency

Question 16

Provide a seamless and personalized
experience for customers

Answer 16

Enhanced Customer Experience

Question 17

Foster a culture of innovation and adaptability to respond quickly to market changes

Answer 17

Innovation and Agility

Question 18

Utilize data analytics to inform strategic
decision-making.

Answer 18

Data-Driven Decision Making

Question 19

Leverage digital technologies to expand the reach of products or services globally.

Answer 19

Global Expansion

Question 20

Empower employees with digital tools and foster collaboration

Answer 20

Employee Empowerment and Collaboration

Question 21

Strengthen cybersecurity measures to
protect digital assets and sensitive data

Answer 21

Cybersecurity & Risk Management

Question 22

7 Common Goals of Digital Transformation:

Answer 22

• Improved Operational Efficiency
• Enhanced Customer Experience
• Innovation and Agility
• Data-Driven Decision Making
• Global Expansion
• Employee Empowerment and Collaboration
• Cybersecurity & Risk Management

Question 23

7 Digital Transformation Technologies:

Answer 23

• Cloud Computing
• Commoditized Information Technology
• Mobile Platforms
• Machine Learning & A.I
• Edge Computing
• IoT
• Hyper Automation

Question 24

With its elastic compute and data storage services, cloud computing often provides the foundation for transformation initiatives, along with offerings such as
cloud-based CRM and ERP systems

Answer 24

Cloud Computing

Question 25

Gives an organization the ability to focus
investment dollars and people resources on the IT customizations that differentiate it in the marketplace.

Answer 25

Commoditized Information
Technology

Question 26

Enable work to happen wherever and
whenever.

Answer 26

Mobile Platforms

Question 27

When fueled by comprehensive data programs, provide organizations with insights for faster, more accurate decisions around sales, marketing, product development and other
strategic areas.

Answer 27

Machine Learning & A.I

Question 28

Provides another tier for enterprise
compute and storage, enabling use
cases in industries including
manufacturing, healthcare and retail.

Answer 28

Edge Computing

Question 29

Generates vast amounts of data through
sensors embedded in myriad devices; the
resulting big data collection can fuel cloud- or edge-based data analytics.

Answer 29

IoT

Question 30

Includes technologies such ML and AI, RPA and business process management for scaling automation across an enterprise.

Answer 30

Hyper Automation