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FOB > Unit 7 > Flashcards

Unit 7 Flashcards

1
Q

What are the business principles

A
  • clear vision
  • organized business structure
  • Established Chain of Command
  • Defined Employee Roles
  • Accountability for All
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2
Q

something to be achieved in a period of time

A

Goal

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3
Q

outlines how a company decisions are made

A

policy

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4
Q

describes how tasks should be completed

A

procedure

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5
Q

What are 2 common organizational structures?

A

Functional and Matrix

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6
Q

the authority structure in a company from highest to lowest levels

A

Chain of command

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7
Q

A diagram that shows the structure of an organization

A

organization chart

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8
Q

a diagram showing how each employee position within the company interact with others in the chain of command

A

organizational chart

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9
Q

What are the different ways a company can be organized?

A
  • Centralized Organization
  • Decentralized organization
  • Departmetalization
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10
Q

the process of controlling and making decisions about a business

A

Management

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11
Q

a company’s board of directors, president, and other high-ranking managers

A

top management

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12
Q

What are the duties of top management

A
  • develop major goals and broad polices
  • appoin lower managers
  • control & coordinate the activities of all depts. & divisions
  • provide guidence, motivation, & direction
  • responsiblity of business preformance
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13
Q

a company’s division of managers and department heads

A

Middle Management

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14
Q

What are some jobs of middle managers

A
  • carry out plans from top managers
  • manage activities of assigned divisions or departments
  • hiring & training of lower management
  • explain policies of top to lower management
  • evaluate lower managers
  • inspire/lead first line manager
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15
Q

Who coordinates and supervises the activites & duties of employees?

A

First Line Management

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16
Q

What are the duties of first-line managers?

A
  • assign jobs & tasks to employees
  • supervise & guide daily activities
  • maintain the quality of work
  • communicate employee problems suggestions and recommendation to higher management
  • solve employee grivences
  • train employees
  • motivate employees
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17
Q

what are the 5 functions of management

A

controlling, planning, leading, organizing, staffing

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18
Q

an outline of the actions needed to accomplish a goal

A

Plan

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19
Q

created for the long-term goals of an organization

A

Strategic plans

20
Q

developed for the short-term goals of a company

A

Tactical Plans

21
Q

designed to reach the day-to-day goals of a business

A

Opperational plans

22
Q

backup plans

A

Contingency plans

23
Q

the coordinatin of activites and resources needed to reach its goals

A

Organizing

24
Q

the process of recruiting, hiring, training, evaluating, and compensating employees

A

staffing

25
Q

the process of influencing others to work toward common goals

A

leading

26
Q

a continuous process of evaluating the progress in reaching goals and making corrections to plans

A

controlling

27
Q

What is theory X

A
  • leadership is autocratic
  • close supervision needed at all times
  • workers dislike work
  • workers prefer direction and seek security
  • SIMILAR TO AUTOCRATIC
28
Q

What is theory Y

A
  • democratic
  • maintains contol, but seeks imput from workers
  • workers like to work and are innately motivated
  • SIMILAR TO DEMOCRATIC
29
Q

What is theory z

A
  • laissez-fair
  • leader is trusting of workers to make sound decisions
  • leader provides direction, but allows workers to make decisions
  • workers are naturally self motivated
  • SIMILAR TO LAISSEZ-FAIR
30
Q

What makes a Goal SMART

A
  1. Specific
  2. Measurable
  3. Attainable
  4. Realistic
  5. Timely
31
Q

the practice of organizing time ad work tasks to increase personal efficiency

A

Time Management

32
Q

the practice of organizing time ad work tasks to increase personal efficiency

A

Time Management

33
Q

a system used to acquire, organization maintain, retrieve, and used information

A

Personal information management (PIM)

34
Q

skills that help people communicate and work well with each other

A

Interpersonal skills

35
Q

the ability to analyze a situation interpert information and make reasonable decisions

A

Critical thinking skills

36
Q

the ability to commmunicate effectively using spoken or written words

A

verbal skills

37
Q

the ability to communicate effectively using body language, eye contact, personal space behavior, and attitude

A

Nonverbal Skills

38
Q

the ability to hear what a person says nd understood what is being said

A

listening skills

39
Q

skills that enable individuals to work with others to achieve a common goal

A

Collaboration skills

40
Q

to give up an individual ide or part of an idea so that the group can come to a solution.

A

compromise

41
Q

a group of 2 or more people working together to achieve a common goal

A

teams

42
Q

the cooperative efforts by individual team members to achieve a goal

A

teamwork

43
Q

the process of recognising and resolving tea disputes in a balanced and effective way

A

conflict management

44
Q

the skills required to resolve a situation that could lead to hostile behavior.ie. shouting or fighting

A

Conflict - Resolution skills

45
Q

when indiciduals involved in conflict come together to discuss a compromise

A

Negotiation

46
Q

a process in which a neutral person meets with each side of negotiation in attempt to find a solution that both sides will accept.

A

mefiation

FOB (7 decks)

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