Unit 7 Flashcards
What are the business principles
- clear vision
- organized business structure
- Established Chain of Command
- Defined Employee Roles
- Accountability for All
something to be achieved in a period of time
Goal
outlines how a company decisions are made
policy
describes how tasks should be completed
procedure
What are 2 common organizational structures?
Functional and Matrix
the authority structure in a company from highest to lowest levels
Chain of command
A diagram that shows the structure of an organization
organization chart
a diagram showing how each employee position within the company interact with others in the chain of command
organizational chart
What are the different ways a company can be organized?
- Centralized Organization
- Decentralized organization
- Departmetalization
the process of controlling and making decisions about a business
Management
a company’s board of directors, president, and other high-ranking managers
top management
What are the duties of top management
- develop major goals and broad polices
- appoin lower managers
- control & coordinate the activities of all depts. & divisions
- provide guidence, motivation, & direction
- responsiblity of business preformance
a company’s division of managers and department heads
Middle Management
What are some jobs of middle managers
- carry out plans from top managers
- manage activities of assigned divisions or departments
- hiring & training of lower management
- explain policies of top to lower management
- evaluate lower managers
- inspire/lead first line manager
Who coordinates and supervises the activites & duties of employees?
First Line Management
What are the duties of first-line managers?
- assign jobs & tasks to employees
- supervise & guide daily activities
- maintain the quality of work
- communicate employee problems suggestions and recommendation to higher management
- solve employee grivences
- train employees
- motivate employees
what are the 5 functions of management
controlling, planning, leading, organizing, staffing
an outline of the actions needed to accomplish a goal
Plan
created for the long-term goals of an organization
Strategic plans
developed for the short-term goals of a company
Tactical Plans
designed to reach the day-to-day goals of a business
Opperational plans
backup plans
Contingency plans
the coordinatin of activites and resources needed to reach its goals
Organizing
the process of recruiting, hiring, training, evaluating, and compensating employees
staffing
the process of influencing others to work toward common goals
leading
a continuous process of evaluating the progress in reaching goals and making corrections to plans
controlling
What is theory X
- leadership is autocratic
- close supervision needed at all times
- workers dislike work
- workers prefer direction and seek security
- SIMILAR TO AUTOCRATIC
What is theory Y
- democratic
- maintains contol, but seeks imput from workers
- workers like to work and are innately motivated
- SIMILAR TO DEMOCRATIC
What is theory z
- laissez-fair
- leader is trusting of workers to make sound decisions
- leader provides direction, but allows workers to make decisions
- workers are naturally self motivated
- SIMILAR TO LAISSEZ-FAIR
What makes a Goal SMART
- Specific
- Measurable
- Attainable
- Realistic
- Timely
the practice of organizing time ad work tasks to increase personal efficiency
Time Management
the practice of organizing time ad work tasks to increase personal efficiency
Time Management
a system used to acquire, organization maintain, retrieve, and used information
Personal information management (PIM)
skills that help people communicate and work well with each other
Interpersonal skills
the ability to analyze a situation interpert information and make reasonable decisions
Critical thinking skills
the ability to commmunicate effectively using spoken or written words
verbal skills
the ability to communicate effectively using body language, eye contact, personal space behavior, and attitude
Nonverbal Skills
the ability to hear what a person says nd understood what is being said
listening skills
skills that enable individuals to work with others to achieve a common goal
Collaboration skills
to give up an individual ide or part of an idea so that the group can come to a solution.
compromise
a group of 2 or more people working together to achieve a common goal
teams
the cooperative efforts by individual team members to achieve a goal
teamwork
the process of recognising and resolving tea disputes in a balanced and effective way
conflict management
the skills required to resolve a situation that could lead to hostile behavior.ie. shouting or fighting
Conflict - Resolution skills
when indiciduals involved in conflict come together to discuss a compromise
Negotiation
a process in which a neutral person meets with each side of negotiation in attempt to find a solution that both sides will accept.
mefiation
