Unit 7

Question 1

What are the business principles

Answer 1

• clear vision
• organized business structure
• Established Chain of Command
• Defined Employee Roles
• Accountability for All

Question 2

something to be achieved in a period of time

Answer 2

Goal

Question 3

outlines how a company decisions are made

Answer 3

policy

Question 4

describes how tasks should be completed

Answer 4

procedure

Question 5

What are 2 common organizational structures?

Answer 5

Functional and Matrix

Question 6

the authority structure in a company from highest to lowest levels

Answer 6

Chain of command

Question 7

A diagram that shows the structure of an organization

Answer 7

organization chart

Question 8

a diagram showing how each employee position within the company interact with others in the chain of command

Answer 8

organizational chart

Question 9

What are the different ways a company can be organized?

Answer 9

• Centralized Organization
• Decentralized organization
• Departmetalization

Question 10

the process of controlling and making decisions about a business

Answer 10

Management

Question 11

a company’s board of directors, president, and other high-ranking managers

Answer 11

top management

Question 12

What are the duties of top management

Answer 12

• develop major goals and broad polices
• appoin lower managers
• control & coordinate the activities of all depts. & divisions
• provide guidence, motivation, & direction
• responsiblity of business preformance

Question 13

a company’s division of managers and department heads

Answer 13

Middle Management

Question 14

What are some jobs of middle managers

Answer 14

• carry out plans from top managers
• manage activities of assigned divisions or departments
• hiring & training of lower management
• explain policies of top to lower management
• evaluate lower managers
• inspire/lead first line manager

Question 15

Who coordinates and supervises the activites & duties of employees?

Answer 15

First Line Management

Question 16

What are the duties of first-line managers?

Answer 16

• assign jobs & tasks to employees
• supervise & guide daily activities
• maintain the quality of work
• communicate employee problems suggestions and recommendation to higher management
• solve employee grivences
• train employees
• motivate employees

Question 17

what are the 5 functions of management

Answer 17

controlling, planning, leading, organizing, staffing

Question 18

an outline of the actions needed to accomplish a goal

Answer 18

Plan

Question 19

created for the long-term goals of an organization

Answer 19

Strategic plans

Question 20

developed for the short-term goals of a company

Answer 20

Tactical Plans

Question 21

designed to reach the day-to-day goals of a business

Answer 21

Opperational plans

Question 22

backup plans

Answer 22

Contingency plans

Question 23

the coordinatin of activites and resources needed to reach its goals

Answer 23

Organizing

Question 24

the process of recruiting, hiring, training, evaluating, and compensating employees

Answer 24

staffing

Question 25

the process of influencing others to work toward common goals

Answer 25

leading

Question 26

a continuous process of evaluating the progress in reaching goals and making corrections to plans

Answer 26

controlling

Question 27

What is theory X

Answer 27

- leadership is autocratic - close supervision needed at all times - workers dislike work - workers prefer direction and seek security - SIMILAR TO AUTOCRATIC

Question 28

What is theory Y

Answer 28

- democratic - maintains contol, but seeks imput from workers - workers like to work and are innately motivated - SIMILAR TO DEMOCRATIC

Question 29

What is theory z

Answer 29

- laissez-fair - leader is trusting of workers to make sound decisions - leader provides direction, but allows workers to make decisions - workers are naturally self motivated - SIMILAR TO LAISSEZ-FAIR

Question 30

What makes a Goal SMART

Answer 30

1. Specific 2. Measurable 3. Attainable 4. Realistic 5. Timely

Question 31

the practice of organizing time ad work tasks to increase personal efficiency

Answer 31

Time Management

Question 32

the practice of organizing time ad work tasks to increase personal efficiency

Answer 32

Time Management

Question 33

a system used to acquire, organization maintain, retrieve, and used information

Answer 33

Personal information management (PIM)

Question 34

skills that help people communicate and work well with each other

Answer 34

Interpersonal skills

Question 35

the ability to analyze a situation interpert information and make reasonable decisions

Answer 35

Critical thinking skills

Question 36

the ability to commmunicate effectively using spoken or written words

Answer 36

verbal skills

Question 37

the ability to communicate effectively using body language, eye contact, personal space behavior, and attitude

Answer 37

Nonverbal Skills

Question 38

the ability to hear what a person says nd understood what is being said

Answer 38

listening skills

Question 39

skills that enable individuals to work with others to achieve a common goal

Answer 39

Collaboration skills

Question 40

to give up an individual ide or part of an idea so that the group can come to a solution.

Answer 40

compromise

Question 41

a group of 2 or more people working together to achieve a common goal

Answer 41

teams

Question 42

the cooperative efforts by individual team members to achieve a goal

Answer 42

teamwork

Question 43

the process of recognising and resolving tea disputes in a balanced and effective way

Answer 43

conflict management

Question 44

the skills required to resolve a situation that could lead to hostile behavior.ie. shouting or fighting

Answer 44

Conflict - Resolution skills

Question 45

when indiciduals involved in conflict come together to discuss a compromise

Answer 45

Negotiation

Question 46

a process in which a neutral person meets with each side of negotiation in attempt to find a solution that both sides will accept.

Answer 46

mefiation