Unit 6 Quality Management

Question 1

Advantages of a quality award

Answer 1

.Some retailers will only deal with businesses that are ISO 9000 certified
.Customers may believe products are high quality so can lead to increased sales
.Easier to apply for a loan - bank will see you as responsible hence low risk

Question 2

disadvantages of a quality award

Answer 2

.Costly in terms of the management time and paperwork involved
.Considerable target setting and quantitative analysis so may be demotivating for employees
.slow down the production process