Unit 6, pre-intermediate Flashcards by Zuzana B | Brainscape

Q

Obřad, slavnost

A

Ceremony

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Q

Provádět průzkum

A

Condact survey

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Q

Záležitosti zákazníků

A

Consumer affairs

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Q

Řešit reklamace / stížnosti

A

Deal with complaints

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Q

Sleva

A

Discount

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Q

Nespokojený

A

Dissatisfied

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Q

Podporovat loajalitu zákazníků

A

Encourage customer loyalty

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Q

Výkonný předseda

A

Executive chairman

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Q

Nápomocný

A

Helpful

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Q

Nemožný

A

Impossible

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Q

Dodržovat dodací lhůty

A

Keep to your delivery dates

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Q

Přihlásit se (do systému)

A

Log on

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Q

Věrnostní kartička

A

Loyalty card

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Q

Splňovat potřeby zákazníka

A

Meet the needs of the customer

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Q

Nabízet služby na míru / osobní

A

Offer personalized service

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Q

Čerpací stanice

A

Petrol pump

Q

Příjmový doklad

A

Receipt

Q

Vrácení peněz

A

Refund

Q

Spolehlivý

A

Reliable

Q

Náhrada

A

Replacement

Q

Pravidla pro vracení

zakoupeného zboží

A

Returns policy

Q

Odměna

A

Reward

Q

Spokojený

A

Satisfied

Q

Nespolehlivý

A

Unreliable