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MT 6316 > UNIT 6: INFORMATION MANAGEMENT > Flashcards

UNIT 6: INFORMATION MANAGEMENT Flashcards

1
Q

A system that incorporates all the processes needed
for effectively managing data—both incoming and
outgoing patient information

A

Information Management

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2
Q

may be entirely paper-based, computer-based, or a combination of both

A

Information Management

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3
Q

unique identifiers for patients and samples are required in order to

A

eliminate confusion

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4
Q

test request forms should be standardized

A

T

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5
Q

checking processes is required to assure

A

accuracy of data recording and transmission

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6
Q

Information management enables effective reporting systems and timely communication

A

T

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7
Q

Is the process in human relations of passing
information and understanding from one person to
another

A

Communication

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8
Q

Gestures, lack of gestures, and manner of dressing signify a lack of communication

A

F

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9
Q

The data generated by the laboratory has been
called ________ information and is not actual
information until it has been utilized in ________ _______

A

potential; patient care

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10
Q

Is the transmission of information between or
among departments

A

Intradepartmental

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11
Q

In interdepartmental comm, you may answer questions despite uncertainty as long as you inform resources of departments afterward.

A

F

Do not answer questions about which there is
uncertainty. Consult resources of department, prior
to giving your answers (immediate supervisors,
manuals, etc. )

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12
Q

You may answer the phone immediately after the first ring of the phone

A

T

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13
Q

When a call is on hold, reassure the caller just once that an attempt is being made to complete the connection.

A

F; reassure at frequent intervals

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14
Q

When receiving calls, initiate conversation with “
good morning…”, department of laboratory.

A

T

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15
Q

When transferring calls, inform the person of the
caller’s name and department.

A

T

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16
Q

Is the transmission of information within the
department

A

Intradepartmental

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17
Q

Communication is better in interdepartmental comm
because of proximity, similar education related
duties and common goals among co-workers

A

F

Communication is better within the department

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18
Q

It is insignificant to know the department’s table organization and all communication channels so indicated

A

F

It is recommended

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19
Q

Confer messages by ______ if face –to- face or
telephone communication is not possible.

A

memo

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20
Q

Minimize conversation unrelated to job duties.

A

T

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21
Q

Way of the organization or the company
communicate to the public or the media, usually
there’s a spokesperson incharge to directly
communicate with the aim of creating a positive
image and strong relationship with clients or
customers

A

Public Relations

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22
Q

Publicly give praises and critiques

A

F

Critiques should be given privately

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23
Q

Have a good sense of humor is important in public relations

A

T

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24
Q

This is the most fundamental form of communication. It is suitable for day-to-day
liaison, direction, and exchange of information

Informal Talks
Planned Appointments
Telephone Calls
Interoffice Memos
Letters
Reports
Informal Staff Meetings
Planned Conference
Mass Meetings
Bulletin Board Notices
Posters
Exhibits and Display
Visual Aids

A

Informal Talks

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25
Q

This is appropriate for regular review or liaison
recurring joint work sessions

Informal Talks
Planned Appointments
Telephone Calls
Interoffice Memos
Letters
Reports
Informal Staff Meetings
Planned Conference
Mass Meetings
Bulletin Board Notices
Posters
Exhibits and Display
Visual Aids

A

Planned Appointments

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26
Q

This is good for frequent check-up or for
empathy or receiving information, instruction,
data, etc.

Informal Talks
Planned Appointments
Telephone Calls
Interoffice Memos
Letters
Reports
Informal Staff Meetings
Planned Conference
Mass Meetings
Bulletin Board Notices
Posters
Exhibits and Display
Visual Aids

A

Telephone Calls

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27
Q

They are effective for recording informal inquiries or replies. Use should not be overdone or they will be ignored

Informal Talks
Planned Appointments
Telephone Calls
Interoffice Memos
Letters
Reports
Informal Staff Meetings
Planned Conference
Mass Meetings
Bulletin Board Notices
Posters
Exhibits and Display
Visual Aids

A

Interoffice Memos

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28
Q

They are useful for official notices, formally recorded statements or lengthy communications even when the addressee is physically available

Informal Talks
Planned Appointments
Telephone Calls
Interoffice Memos
Letters
Reports
Informal Staff Meetings
Planned Conference
Mass Meetings
Bulletin Board Notices
Posters
Exhibits and Display
Visual Aids

A

Letters

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29
Q

They are used to convey information associated
with evaluation, analysis, recommendations, etc
to supervisors or colleagues and are most
effective when based on conferences, visits,
inspections, surveys, research study etc.

Informal Talks
Planned Appointments
Telephone Calls
Interoffice Memos
Letters
Reports
Informal Staff Meetings
Planned Conference
Mass Meetings
Bulletin Board Notices
Posters
Exhibits and Display
Visual Aids

A

Reports

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30
Q

It provides opportunity for the development of
strong group cohesiveness and response.
Supervisor should hold staff meetings each
morning, at the end of the day or at lunch

Informal Talks
Planned Appointments
Telephone Calls
Interoffice Memos
Letters
Reports
Informal Staff Meetings
Planned Conference
Mass Meetings
Bulletin Board Notices
Posters
Exhibits and Display
Visual Aids

A

Informal Staff Meetings

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31
Q

They are relatively formal affairs. Participants
are given time to prepare needed data,
information, reports, recommendations, etc.

Informal Talks
Planned Appointments
Telephone Calls
Interoffice Memos
Letters
Reports
Informal Staff Meetings
Planned Conference
Mass Meetings
Bulletin Board Notices
Posters
Exhibits and Display
Visual Aids

A

Planned Conference

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32
Q

They are conducted by management with large
number of employees. They are valuable means
of celebrating occasions, building morale,
introducing new policies, or key personnel,
making special announcements.

Informal Talks
Planned Appointments
Telephone Calls
Interoffice Memos
Letters
Reports
Informal Staff Meetings
Planned Conference
Mass Meetings
Bulletin Board Notices
Posters
Exhibits and Display
Visual Aids

A

Mass Meetings

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33
Q

When subordinate communicates directly to his
supervisor or superiors

It is for providing suggestions, complaints and the
like to superiors. it is not directive in nature.

A

Upward Communication

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34
Q

In upward comm, the subordinate must prevent any upsetting news from reaching the supervisor

A

F

Do not try to shield the boss

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35
Q

Playdown certain facts to protect your reputation

A

F

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36
Q

If you find that there is a problem or need of
action, don’t neglect to communicate to your
superior even if you are not responsible for it

A

T

37
Q

You do not need to have a solution before you discuss a problem

A

T

given that all efforts have been exhausted

38
Q

Don’t use upward communication to blow your horn.

A

T

39
Q

When a superior or supervisor communicates
directly to his subordinates.

Top level management used this kind of
communication in informing employees about their
decisions, policies, procedures, and sending of
memos.

A

Downward Communication

40
Q

It is the flow of information between colleagues and
peers.

It is needed to coordinate within a department,
among team members and among different
departments

A

Horizontal Communication

41
Q

Flow of information between positions that are on
different lateral planes and activities of the
organizational structure

A

Diagonal Communication

42
Q

occurs between laboratory
personnel and the human resources department; or
between laboratory management and nonmanagerial
members of other departments such as the
purchasing personnel or the nursing staff

A

Diagonal Communication

43
Q

Give recognition for work well done

A

T

44
Q

Bypass the chain of command

A

F

45
Q

Pass along information both up and down the line

A

T

46
Q

If the individuals is not capable of of performing
the task, you must recognize the level of
difficulty and be flexible in adjusting deadline or
reassigning the talk to another capable person

A

T

47
Q

Pass the buck

A

F

48
Q

Help subordinates in problem beyond their depth

A

T

49
Q

Achieve uniformity in the interpretation of policies and enforcement of rules

A

T

50
Q

Refrain from putting one another on the spot

A

T

51
Q

brings accuracy and accessibility to the flow of
samples and data in the clinical laboratory

A

Computerized Laboratory Information Systems

52
Q

LIMS may be an in-house computer network or locally
developed systems based on commercially available
database software

A

T

53
Q

Intensive personal training is a disadvantage of LIMS

A

T

training can be time-consuming and expensive

54
Q

“adequate space and dedicated electrical requirements are necessary” as a disadvantage of LIMS talks about

New System Adaptation
Cost and Resources
Physical Restrictions
Backup System

A

Physical Restriction

55
Q

All computer information must be carefully backed up

A

T

56
Q

provide written information about policies, processes and procedures

A

Documents

57
Q

communicate information to all persons who need it,
including laboratory staff, users and
laboratory management personnel

A

Documents

58
Q

Need to be updated or maintained

A

Documents

59
Q

must be changed when
a policy, process or
procedure changes;
establish formats for
recording and reporting
information by the use
of standardized
forms

A

Documents

60
Q

Once the forms are used to record
information, they become _________

A

records

61
Q

are the collected information produced by
the laboratory in the process of
performing and reporting a laboratory test

A

Records

62
Q

need to be easily retrieved or accessed

A

Records

63
Q

Records contain information that is permanent, and does
not require updating

A

T

64
Q

“a documented statement of overall intentions and
direction defined by those in the organization and
endorsed by management”

A

Policy

65
Q

gives broad and general direction to the quality
system

A

Policy

66
Q

Tell “what to do”, in a broad and general way

A

Policies

67
Q

Policies serve as the framework for the quality system,
and should always be specified in the quality
manual

A

T

68
Q

are the steps involved in carrying out quality policies
set of interrelated or interacting activities that
transform inputs into outputs

A

Processes

69
Q

“how it happens”

A

Processes

70
Q

are the specific activities of a process
are easily described as the performance of a test

A

Procedures

71
Q

“how to do it”

A

Procedures

72
Q

shows the step-by-step
instructions that laboratory staff should
meticulously follow for each activity

A

Procedures

73
Q

A document used to indicate the detailed instructions on how to do it

A

Standard operating procedure (SOP)

74
Q

Document Hierarchy from highest to lowest

A

Procedures > Processes > Policies

75
Q

This is the overall guiding document for the quality
system and provides the framework for its design
and implementation

A

Quality Manual

76
Q

aka Manual of Operations

A

SOPs

77
Q

SOPS are essential to ensure that all procedures are
performed consistently by everyone in the
laboratory

A

T

78
Q

are needed in order to
find scientific and clinical information about
diseases, laboratory methods, and procedures

A

Reference Materials

79
Q

provides procedures for
formatting and maintaining documents

A

Document Control

80
Q

Ensure availability and ease of use when a
document is needed;
Provide for the appropriate archiving of documents
when they need to be replaced

A

Document Control

81
Q

Paper records must last for as long as needed

A

Permanence

82
Q

Backup systems are essential in case the main
system fails.

A

T

83
Q

Paper systems should be designed so that
information can be easily retrieved whenever
needed

A

Accessibility

84
Q

Safe from any environmental hazards such as spills
Protected in the event of fires, floods or other
possibilities

A

Security

85
Q

Be able to see who collected the sample, who ran
the test, and what the quality control results were
for the test run, including issuing of the report

A

Traceability

86
Q

It can be less difficult to assure confidentiality
with a computer system, as many people may have
access to the data

A

F

87
Q

can be established to
protect the data

A

Computer access codes

88
Q

It is the prerogative of the laboratory on the number of
years that the record should be available

A

T

89
Q
A

MT 6316 (3 decks)

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