Unit 6 - Decision making to improve human resources performance Flashcards
HR objectives
A target set for the HR function
Employee engagement
The connection between a business’ employees and its mission, goals and objectives
Employee involvement
Exists in a business in which people are able to have impact on decisions and actions that affect their working lives
Training
A process whereby an employee gains job related skills and knowledge
Talent development
Refers to the development and guidance of outstanding employees who have the potential to make a major contribution to an organisation’ performance and success
Human resources management
The management of people at work in order to assist the organisation in achieving its objectives
Hard HRM strategy
This strategy treats employees as a resource to be monitored and used in an effective manner in order to achieve the strategic objectives of the business
Soft HRM strategy
This strategy views employees as valuable assets, a major source of competitive advantage and of vital importance in achieving strategic objectives
Labour turnover
The % of a business’s employees who leave the business over some period of time
Labour retention
The extent to which a business holds onto its employees
Human resources plan
This assesses the current and future capacity of a business’s workforce and sets out actions necessary to meet the business’s future human resources need
Job design
The process of grouping together or dividing up tasks and responsibilities to create complete jobs
Job enrichment
Occurs when employees’ jobs are redesigned to provide them with more challenging and complex tasks
Levels of hierarchy
Refers to the number of layers of authority within an organisation
Span of control
The number of subordinates directly responsible to a manager
Human resources flow
The movement of employees through an organisation, starting with recruitment
Redundancy
Takes place when an employee is dismissed because a job no longer exist
Redeployment
Occurs when an employee is offered suitable alternative employment within the same business
Centralisation/decentralisation
The degree to which authority is delegated within an organisation. Decentralisation involves a greater degree of delegated authority to the subordinates
Organisational design
A process to ensure that the organisation is appropriately designed to deliver organisation objectives in the short and long term
Trade union
A group of employees who join together to maintain and improve their conditions of employment
Collective bargaining
Entails negotiations between management and employees’ representatives, often trade unions, over pay and other conditions of employment
Works council
A committee within a business where workers and management meet to discuss issues such as working conditions, pay and training
Arbitration
A procedure for the settling of a dispute, under which the parties agree to be bound by the decision of a third party
