Unit 6 - Decision making to improve human resource performance Flashcards
1
Q
Calculation for employee costs as a percentage of turnover?
A
total employee cost/ sales turnover, x 100
2
Q
Calculation for staff retention?
A
number of long-serving staff / average number of staff, x 100
3
Q
Calculation for staff turnover?
A
number of staff leaving / average number of staff, x 100
4
Q
What are the main reason for high staff turnover?
A
1) Better pay
2) Better job environment
3) Better hours
4) Difficult relationships with managers
5) Progressive opportunities
5
Q
Consequences of labour turnover?
A
- cost of recruitment
- waste of training
- lower productivity
- low motivation for remaining staff
- waste of potential
- damages team dynamics
6
Q
Ways to improve labour turnover?
A
1) increased pay
2) “soft” HR
3) redesign jobs (make them more
interesting)
4) offer further training, development and promotion
7
Q
Benefits of high labour turnover?
A
- fresh perspectives, ideas, experiences and knowledge (from previous jobs).
- removing low potential staff
- increased competition <> reduction of complacency.
- introduce new talents
- increase in diversity
