unit 6 Flashcards
Lack of personal accountability, like a motivation, and lack of initiative are all signs of poor
Leadership
identifying what we think a leader should look like and then try to develop those particular competencies or qualities in ourselves and others is known as what?
competency base model of leadership development
The results based model of leadership development focuses on defining the desired results in the process that leads to the result and then allow people to apply themselves and succeed
True or false
true
The three critical elements of results based model of leadership developments are
Purpose process, and passion
which one of the following is an answer to the question ,” why don’t employees do what they are supposed to do”
they don’t know what to do
They think they’re doing it
___is defined as “ giving people a big picture point of view of what is expected in the outcomes desired”
purpose
Which culture is more beneficial to your practice?
Constructive
___ are subconscious idea that are more stable and more widely held than an opinions
Assumptions
what are two types of organizational cultures?
Defensive and constructive
The ability to think through problems logically in ability, interpret the information that you are presented of is a definition of
Analytical skills
__ skills causes things to get done and has the ability organized and implement program is effectively
Administrative
New hires with little to no experience must have direct supervision during the training period
true or false
true
The level of supervision is judged by the level of experience shown by employee
true or false
true
The components in sharpening leader skills are
Leadership, communication and employed relations and motivation
what leaders do in ___ your followers will__
motivation, due in excess
when you feel the urge to interrupt other person, you should
Take a deep breath
some of the barriers that decrease your listening ability can be
environmental , speaking related, listener related
The__ is faster than the__
Mouth and brain
how can you keep a client from getting upset while having to wait for the doctor?
Offer them a cup of coffee, offer them a magazine and read, and let them know why they have to wait
they need to success with customer service is to____ client expectations
Exceed
regularly touring your hospital is a good habit to acquire
true
which of the following are more important appearances issues to your clients
no urine or feces outside the office, reception room sound smells and sights , staff physical appearance
Every pet owner has their own unique value system
true
value systems may change depending on what is going on on the client’s life
true
clients typically do not realize how many services are offered by their veterinary hospital
true
A client’s perception of value is shaped by what?
How they felt they and their pet were treated
What is client service?
How your client feels about the experience with you in your hospital?
It is not necessary to price every item
false
whose job description should include client service
Veterinary, kennel, technicians
The client’s eyes checklist should include
Landscaping, parking lot, signage outside
using a system of colored tags to determine when an animal needs a bathing is using your___ skills
administrative
you should try__ when you pick up the phone
smile
Touch before you__
Teach
what percentage of pets are overweight or obese?
45 to 60%
Play completions is most affected by
staff
most clients spent about__ of their time with the front office team
50%
when a client asked to talk to a doctor, they generally___
want a refill medication, want to make an appointment, want to check how their pet is doing
when you have a client on hold, what is the maximum amount of time to leave them on hold without checking with them?
60 seconds
When we choose to___ problems, our clients tend to think of us highly
Quickly address
How do you build your reputation as a valuable team player?
Create educational display, write a client handout, handout clients brochures on relevant topics
when one team member__ we all__
Looks bad, look bad
according to the AHA study to compliance , most hospital teams overestimate client compliance by how much
25%
Improving compliance depends on
Good communication, teamwork, systematic approach
what does the “A” in CRAFT stand for ?
Acceptance
Home again pet recovery is a huge opportunity to keypad safe and is profitable service for your practice
true or false
true
How many estimated pets end up in a shelter every year?
6 to 8 million
What percentage of loss cats are returned home safely
2%
How many estimated pets are lost each year in the United States?
10, million
what does the” A” stand for the acronym mentioned in the video
Affordable
Where is a great place to keep a scanner
By the scale
The order of manual developing is
Developing ,rinsing and fixing
X-ray film is very sensitive to
Room light
Automatic processors usually produce a developed and dry film in_ to_ minutes
1to 4
Each of the following is a shield for individuals who perform radiographic except
Dosimeter badge
an x-ray badge protects you from being exposed to radiation
True or false
False
The cathode ray tube is housed in
tube
High speed screens will enhance the exposure as much as__ times
20
The power supply for generating radiographic comes from the
Transformer
A right lethal radiograph is taken with animals right side facing up
true or false
False
most footpedals on x-ray machines are three state switches
true or false
false
when an animal is positioned for a DV radiograph, the be will enter through the back first
True or false
true
The proper usage of digital imaging will
allow you to practice better medical recordkeeping,
promote better client education
enhance your hospitals image of professionalism and patient care
The following are listed in the video as benefits of using a digital camera to document items accompanying pets for boarding, except
Protect your hospital from liability
by using pictures, you improve your ability to communicate with your clients and enhance the experience of their visit with your practice
True or false
true
What is the TTL viewfinder
optical viewfinder
or viewfinder found on a very high-end camera that provides excellent accuracy
optical zoom uses the lens of the camera to bring the subject closer. Digital zoom simply enlarges a portion of the image of those simulating optical zoom
true or false
true
What is a shutter?
Controls how long the light transmitted through the aperture
