Unit 6 Flashcards by Евгения Блинова | Brainscape

Q

Поощрять лояльность клиентов

A

Encourage customer loyalty

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Q

Предлагать индивидуальный сервис

A

Offer a personalized service

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Q

Проводить исследования

A

Conduct surveys

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Q

Оправдывать ожидания клиента

A

Meet customer’s expectations

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Q

Удовлетворять потребности клиента

A

Meet customer’s needs

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Q

Соблюдать дату поставки

A

Keep to delivery dates

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Q

Работать с жалобами

A

Deal with complaints

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Q

Получать повторные сделки

A

Get repeat business

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Q

Невозможный

A

Impossible

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Q

Надежный

A

Reliable

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Q

Ненадежный

A

Unreliable

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Q

Отзывчивый

A

Helpful

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Q

Лояльный

A

Loyal

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Q

Довольный/удовлетворенней

A

Satisfied

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Q

Недовольный

A

Dissatisfied

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Q

Сложный

A

Difficult

Q

Приемлемый

A

Agreeable

Q

Проводить исследование

A

Carry out a survey