Unit 4 Operations

Question 1

Dependability

Answer 1

Measures with the businesses on time in providing for customer needs

Question 2

Quality

Answer 2

Thanks features of a product or service which satisfies and delights its customers

Question 3

Adding value

Answer 3

The process of increasing the worth of resources by modifying them

Question 4

Unit cost

Answer 4

The cost of producing one unit of output. It is unit cost = total costs/units of output

Question 5

Speed of response

Answer 5

The time taken for customer requirement to be for fulfilled

Question 6

Capital intensive

Answer 6

Use the relatively high proportion of capital equipment relative to labour for example A bottling process

Question 7

Labour intensive

Answer 7

Means a relatively high proportion of labour in the production is eased compare to capital equipment for example hairdressing

Question 8

Operations management

Answer 8

Is the series of activities involved in taking the initial resources it to providing the final product

Question 9

Operations objective

Answer 9

Is the target for the operations function such as to improve the proportion of deliveries on time by 5% within two years. Like all objectives they should be SMART

Question 10

Added value

Answer 10

Sales revenue - cost of brought in materials.

Question 11

Supply chain

Answer 11

Describes the activities, decisions and responsibilities of the managing production and delivery of products and services