Unit 4-Operations Flashcards
Give the 4 factors of production
.Land
.Labour
.Capital
.Enterprise
How many sectors must each manufactured product pass through?
3-Primary-Secondary-Tertiary
Give two advantages of job production
.Products are usually high quality
.Made to meet the needs of customers
.Organisation is simple as only 1 product at a time is made
.Workers get more satisfaction once the job is finished
Give two disadvantages of job production
.High labour costs as workforce needs to be skilled
.Business doesn’t get paid until the job is finished
.High production costs due to the variety of tasks and machinery that needs to be bought
Give two examples of products that can be made with batch production
.Paint
.Carpet rolls
.Wall Paper
.Sausage rolls
Give 2 advantages of job production
.Needs of different customers can be met
.Might only need semi skilled workers so pay less
.Possible to use automation or machinery
Give 2 disadvantages of job production
.Takes time to switch production of 1 batch to another
.Careful planning is needed to avoid machinery and becoming idle
.Tasks can be repetitive and boring for workers
.May be necessary to keep stocks of materials
Give 2 advantages of flow production
.Excellent to produce large amounts of products daily
.Reduced labour costs as you only need a semi skilled workforce
.Possible to automate production and keep costs low
.Can quickly respond to changes in demand
Give 2 disadvantages of flow production
.High set up costs-machinery
.Can only produce standard products
.Jobs on assembly line can be repetitive and boring
.Large stocks of material need to be kept
.Prone to expensive breakdown
What is robotics and extension of?
Automation
Give 3 things good quality leads to?
.Gains new customers
.Reduced wastage/costs
.Increased customer satisfaction
What are the 2 main methods used to acheve good quality?
.Quality control
.Quality assurance
Is quality control traditional or modern?
traditional
How is quality control carried out when producing something?
Inspection of samples at the end of the production line
Normally done by a team leader of chief inspector
How is quality control achieved when providing a service?
.Mystery shopper- a person pretends to be a customer and then reports back to the manager or team leader
Give an advantage of quality control
.Easy tor organise .Not disruptive .Helps spot faulty products .Helps spot poor service .Should lead to less mistakes as staff know checks are being done
Give a disadvantage of quality control
.Doesn’t check all products
.Mistakes not seen until product is finished
.Inspection process costs money
Give 3 methods of quality assurance
Quality chains Company policy Teamwork Process monitoring .Zero defects
Give 2 main features of a quality assurance system
.Aims to prevent all mistakes
.No need for separate quality control team
.Puts the customer 1st
.Creates a culture of quality
Give two advantages of a quality assurance system
.Makes staff responsible for the quality of work they do
.Helps motivate workforce as they are responsible for the quality
.Motivated workforce increases output and quality
.Improves overall quality as its checked at each stage
Give 2 disadvantages of quality assurance
.May slow production as workers need to check the quality of what they’ve produced
.Takes time and money to train workers to assess the work they’ve done
.Workers may worry about extra responsibility of the work
.Workers may resist and see quality assurance as another job
Give two ways consumer laws affect businesses
.Cost and inconvenience of repairing and replacing the item
.Breaking the law can harm the reputation of a business which could lead to a decrease in sales
.The case could end up in court which is costly
.Increase costs to train staff to improve quality and safety
.Increasing costs may lower profits
Give two ways choosing the right location is essential
.Proximity to the market .Costs .Labour .Materials .Transportation .Local competition
What 4 roles does the procurement department have in the business?
.Identify what goods to buy
.Choosing suppliers
.Ordering goods and supplies
.Receiving deliveries from suppliers
What does logistics refer to?
Transportation and management of supplies
Why is a short supply chain easier to manage?
Its easier to manage and results in lower prices due to middle men
