Unit 4-Operations

Question 1

Give the 4 factors of production

Answer 1

.Land
.Labour
.Capital
.Enterprise

Question 2

How many sectors must each manufactured product pass through?

Answer 2

3-Primary-Secondary-Tertiary

Question 3

Give two advantages of job production

Answer 3

.Products are usually high quality
.Made to meet the needs of customers
.Organisation is simple as only 1 product at a time is made
.Workers get more satisfaction once the job is finished

Question 4

Give two disadvantages of job production

Answer 4

.High labour costs as workforce needs to be skilled
.Business doesn’t get paid until the job is finished
.High production costs due to the variety of tasks and machinery that needs to be bought

Question 5

Give two examples of products that can be made with batch production

Answer 5

.Paint
.Carpet rolls
.Wall Paper
.Sausage rolls

Question 6

Give 2 advantages of job production

Answer 6

.Needs of different customers can be met
.Might only need semi skilled workers so pay less
.Possible to use automation or machinery

Question 7

Give 2 disadvantages of job production

Answer 7

.Takes time to switch production of 1 batch to another
.Careful planning is needed to avoid machinery and becoming idle
.Tasks can be repetitive and boring for workers
.May be necessary to keep stocks of materials

Question 8

Give 2 advantages of flow production

Answer 8

.Excellent to produce large amounts of products daily
.Reduced labour costs as you only need a semi skilled workforce
.Possible to automate production and keep costs low
.Can quickly respond to changes in demand

Question 9

Give 2 disadvantages of flow production

Answer 9

.High set up costs-machinery
.Can only produce standard products
.Jobs on assembly line can be repetitive and boring
.Large stocks of material need to be kept
.Prone to expensive breakdown

Question 10

What is robotics and extension of?

Answer 10

Automation

Question 11

Give 3 things good quality leads to?

Answer 11

.Gains new customers
.Reduced wastage/costs
.Increased customer satisfaction

Question 12

What are the 2 main methods used to acheve good quality?

Answer 12

.Quality control

.Quality assurance

Question 13

Is quality control traditional or modern?

Answer 13

traditional

Question 14

How is quality control carried out when producing something?

Answer 14

Inspection of samples at the end of the production line

Normally done by a team leader of chief inspector

Question 15

How is quality control achieved when providing a service?

Answer 15

.Mystery shopper- a person pretends to be a customer and then reports back to the manager or team leader

Question 16

Give an advantage of quality control

Answer 16

.Easy tor organise
.Not disruptive
.Helps spot faulty products
.Helps spot poor service
.Should lead to less mistakes as staff know checks are being done

Question 17

Give a disadvantage of quality control

Answer 17

.Doesn’t check all products
.Mistakes not seen until product is finished
.Inspection process costs money

Question 18

Give 3 methods of quality assurance

Answer 18

Quality chains
Company policy
Teamwork
Process monitoring
.Zero defects

Question 19

Give 2 main features of a quality assurance system

Answer 19

.Aims to prevent all mistakes
.No need for separate quality control team
.Puts the customer 1st
.Creates a culture of quality

Question 20

Give two advantages of a quality assurance system

Answer 20

.Makes staff responsible for the quality of work they do
.Helps motivate workforce as they are responsible for the quality
.Motivated workforce increases output and quality
.Improves overall quality as its checked at each stage

Question 21

Give 2 disadvantages of quality assurance

Answer 21

.May slow production as workers need to check the quality of what they’ve produced
.Takes time and money to train workers to assess the work they’ve done
.Workers may worry about extra responsibility of the work
.Workers may resist and see quality assurance as another job

Question 22

Give two ways consumer laws affect businesses

Answer 22

.Cost and inconvenience of repairing and replacing the item
.Breaking the law can harm the reputation of a business which could lead to a decrease in sales
.The case could end up in court which is costly
.Increase costs to train staff to improve quality and safety
.Increasing costs may lower profits

Question 23

Give two ways choosing the right location is essential

Answer 23

.Proximity to the market
.Costs
.Labour
.Materials
.Transportation
.Local competition

Question 24

What 4 roles does the procurement department have in the business?

Answer 24

.Identify what goods to buy
.Choosing suppliers
.Ordering goods and supplies
.Receiving deliveries from suppliers

Question 25

What does logistics refer to?

Answer 25

Transportation and management of supplies

Question 26

Why is a short supply chain easier to manage?

Answer 26

Its easier to manage and results in lower prices due to middle men