Unit 4 - Integrity and Ethics (8 of 80)

Question 1

What is integrity?

Answer 1

a core moral value which ensures that we consistently uphold the behaviours we want to exhibit in our personal and professional lives

Question 2

What is the universalation test?

Answer 2

if the action or rule would work well for everyone and lead to good results, then it passes the universalisation test and is considered morally acceptable

Question 3

What is utilitarianism?

Answer 3

the most ethical decision is the one which will do the greatest good for the greatest number of people, within reason

Question 4

What 3 things are combined to define professionalism according to CISI?

Answer 4

Knowledge

Skills

Behaviour

Question 5

What does CISI stand for with regard to ethical decisions?

Answer 5

Clear - have I told any lies

Impartial - if everyone aware of the consequences

Straightforward - is any party unknowingly advantaged/disadvantaged

Informed - have I considers my customer’s interests

Question 6

How to check suitability of a product?

Answer 6

call a sample of customers to independently verify their understanding of the products or service they have taken up, why it was suitable for them and the risks/costs/charges involved

Question 7

What does the ethisphere index track?

Answer 7

the correlation between ethics and ‘the bottom line’

Question 8

What are the best non-financial indicators of good ethics?

Answer 8

The retention of high quality staff

Customer retention

Question 9

Whats the difference between a code of conduct and a code of ethics?

Answer 9

A code of conduct will usually set out rules and guidance for individuals to adhere to

A code of ethics will also generally be aspirational, encouraging adherence to values which are above and beyond normal standards

Question 10

What is the CISI motto?

Answer 10

My word is my bond