unit 4 - human resources

Question 1

organisational structures.

Answer 1

-defines how info is passed around and how des ions are made.
-line manager - boss of ppl below.
-authority - the power people have to make decisions.
-span of control - number of employees directly managed by 1 person.
- chain of command - refers to how commands are passed down.
- delegation occurs when responsibility is passed down to subordinates.

Question 2

centralisation

Answer 2

-when there are many layers and decisions are made by the ones at the top.
-decisions made quickly.
-decisions made far from customers.

Question 3

de-centralisation

Answer 3

-the process of removing layers of the hierarchy to improve communication and delegate responsibility.
-decisions made closer to customers.
-motivating for employees.
-may be disagreements.
-low skilled employees could mean bad decisions.

Question 4

recruitment and selection of employees.

Answer 4

-internal recruitment.
external recruitment.
-employee retention is a measure of how long employees stay at a business.
selection methods:
-interviews.
-psychometric tests.
-assessment centres.

Question 5

motivating employees.

Answer 5

benefits:
-higher retention
-higher productivity
-high sales.
financial methods of motivation:
-commission
-profit sharing
-piece rate.
non financial methods:
-job enrichment
-fringe benefits.
-management style.

Question 6

training

Answer 6

good:
-costs money.
- improved productivity/motivation.
-on the job training is when an experience colleague shows you how the job is done.
-off the job training is when an employees is paid to go training off site.