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Cybersecurity > Unit 4 Exam Computer Software > Flashcards

Unit 4 Exam Computer Software Flashcards

1
Q

Which windows tool shows currently running programs and can be used to end a process?

A

Tas Manager

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2
Q

You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but you don’t get any sound. You have checked all cable connections, and
they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn’t
muted.
Which of the following BEST describes the next step you perform?

A

Check the vendors website for an updated driver.

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3
Q

Martin’s computer suddenly displayed a blue screen and then restarted. Which of the following BEST describes what happened?

A

System crash

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4
Q

Which of the following is not an example of an operating system?
Microsoft, Windows, Android, Linux

A

Microsoft

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5
Q

Which of the following is the FIRST step in verifying that a problem has been fixed?

A

Rebooting the system

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5
Q

Computers work by executing lists of instructions. Sometimes, computers need to run multiple lists
of instructions at the same time.
What is another name for the instructions?

A

Processes

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5
Q

Joe doesnt want to sign out of his computer each time he leaves.
Which of the following are the best solutions for securing joes workstation?

A

Configure the screen saver to require a password

Configure the screen lock to be applied after a short period of non-use

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6
Q

Which of the following operating systems require a file extension to execute a program?

A

Windows

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7
Q

On a Linux system which directory contains applications and files used by users?

A

/usr

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8
Q

What is the name of the narrow strip along the bottom of the Windows environment?

A

Taskbar

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9
Q

Carrol purchased a new printer and attached it to her workstation with a USB cable. The printer is
powered on, but the computer does not recognize the printer. Which of the following should Carrol
do next to be able to send print jobs to the printer?

A

Install the latest printer driver

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10
Q

Which permission option lets a user view files but not change them?

A

Read

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11
Q

Where is the BEST place to obtain the latest printer driver?

A

Manufacturer’s website

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12
Q

Windows stores print jobs in a temporary file on the hard drive. What is this file called?

A

Print Queue

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13
Q

Which operating system function has a steeper learning curve and can potentially break the system without careful use of its operations?

A

Command line interface (CLI)

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14
Q

On Windows, which application lets you add accounts, change passwords, manage power
consumption, and personalize your computer’s environment?

A

Settings

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15
Q

Which of the following is used to force-close a program on an Apple computer?

A

Option, command, escape

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16
Q

If you select a file on your desktop and delete it, what happens to the file?

A

It is moved to the recycle bin

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17
Q

Sarah turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause?

A

Malware infection

18
Q

How many years of prior experience in tech support do most MSP positions require.

A

2

19
Q

Which of the following terms describes the process of rearranging files on the hard drive so that the computer runs more efficiently?

A

Defragmentation

20
Q

What should a level 1 technician do when they are unable to solve an issue?

A

Escalate to a higher level of support.

21
Q

Which of the following keys is used to enter safe mode on a Windows computer?

A

F8

22
Q

While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer?
(Select two.)

A

Details
Processes

23
Q

Which component is responsible for reformatting print jobs so that the printer can understand and process them?

A

Printer driver

24
Q

What i the name of the menu in the bottom left corner of the windows environment?

A

Start Menu

25
Q

Software that keeps track of progress and assignments for large projects

A

Resource Management

26
Q

Software that allows multiple users to work on a document at the same time

A

Collabrative Editing

27
Q

Online forum where discussions consist of threads in response to an original post

A

Discussion Board

28
Q

Software that keeps track of multiple people’s schedules

A

Calendaring

29
Q

Broadcasting one user’s screen to other users

A

Screen sharing

30
Q

Which of the following is the BEST way to handle a program that is unresponsive?

A

Force close the program

31
Q

As a member of the help desk administration team, you’ve been assigned to update the driver for the network adapter that is installed on most of the machines in your department. You have a copy of the latest driver on a USB flash drive. Which Windows utility will allow you to manually update this new driver?

A

Device Manager

32
Q

Which category of system software provides a platform for application software to run on?

A

Operating System

33
Q

Which component gets things running until the operating system takes over?

A

BIOS

34
Q

Which of the following are web browsers? (Select two.)

A

Google Chrome and Mozilla Firefox

35
Q

Which of the following describes the firmware in gaming consoles, TVs, and smart cars?

A

Embedded OS

36
Q

What is the main difference between a regular technical support specialist and a managed service provider technician?

A

Managed service provider’s services are outsourced as a third party

37
Q

Which of the following digital communication media does NOT require a connection to the Internet?

A

SMS

38
Q

Every Windows system has a database that stores setting changes such as switching the home page of your web browser. What is this called?

A

Windows Registry

39
Q

Which tab in Task Manager can be used to manage programs that load with Windows?

A

Startup

40
Q

A user was working on a spreadsheet when the application became unresponsive. After waiting
several minutes, the application is still unresponsive. Which of the following is the BEST action for the user to take?

A

Use task manager to end task

41
Q

You are using a program that can run multiple operating systems and manage hardware and
storage. What are you most likely using?

A

Hypevisor Type 1

42
Q

Which kind of system software is preinstalled on electronic products like blenders, automobiles, and televisions?

A

Device Drivers

43
Q
A

Cybersecurity (1 decks)

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