Unit 4 Exam Computer Software Flashcards
Which windows tool shows currently running programs and can be used to end a process?
Tas Manager
You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but you don’t get any sound. You have checked all cable connections, and
they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn’t
muted.
Which of the following BEST describes the next step you perform?
Check the vendors website for an updated driver.
Martin’s computer suddenly displayed a blue screen and then restarted. Which of the following BEST describes what happened?
System crash
Which of the following is not an example of an operating system?
Microsoft, Windows, Android, Linux
Microsoft
Which of the following is the FIRST step in verifying that a problem has been fixed?
Rebooting the system
Computers work by executing lists of instructions. Sometimes, computers need to run multiple lists
of instructions at the same time.
What is another name for the instructions?
Processes
Joe doesnt want to sign out of his computer each time he leaves.
Which of the following are the best solutions for securing joes workstation?
Configure the screen saver to require a password
Configure the screen lock to be applied after a short period of non-use
Which of the following operating systems require a file extension to execute a program?
Windows
On a Linux system which directory contains applications and files used by users?
/usr
What is the name of the narrow strip along the bottom of the Windows environment?
Taskbar
Carrol purchased a new printer and attached it to her workstation with a USB cable. The printer is
powered on, but the computer does not recognize the printer. Which of the following should Carrol
do next to be able to send print jobs to the printer?
Install the latest printer driver
Which permission option lets a user view files but not change them?
Read
Where is the BEST place to obtain the latest printer driver?
Manufacturer’s website
Windows stores print jobs in a temporary file on the hard drive. What is this file called?
Print Queue
Which operating system function has a steeper learning curve and can potentially break the system without careful use of its operations?
Command line interface (CLI)
On Windows, which application lets you add accounts, change passwords, manage power
consumption, and personalize your computer’s environment?
Settings
Which of the following is used to force-close a program on an Apple computer?
Option, command, escape
If you select a file on your desktop and delete it, what happens to the file?
It is moved to the recycle bin
Sarah turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause?
Malware infection
How many years of prior experience in tech support do most MSP positions require.
2
Which of the following terms describes the process of rearranging files on the hard drive so that the computer runs more efficiently?
Defragmentation
What should a level 1 technician do when they are unable to solve an issue?
Escalate to a higher level of support.
Which of the following keys is used to enter safe mode on a Windows computer?
F8
While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer?
(Select two.)
Details
Processes
Which component is responsible for reformatting print jobs so that the printer can understand and process them?
Printer driver
What i the name of the menu in the bottom left corner of the windows environment?
Start Menu
Software that keeps track of progress and assignments for large projects
Resource Management
Software that allows multiple users to work on a document at the same time
Collabrative Editing
Online forum where discussions consist of threads in response to an original post
Discussion Board
Software that keeps track of multiple people’s schedules
Calendaring
Broadcasting one user’s screen to other users
Screen sharing
Which of the following is the BEST way to handle a program that is unresponsive?
Force close the program
As a member of the help desk administration team, you’ve been assigned to update the driver for the network adapter that is installed on most of the machines in your department. You have a copy of the latest driver on a USB flash drive. Which Windows utility will allow you to manually update this new driver?
Device Manager
Which category of system software provides a platform for application software to run on?
Operating System
Which component gets things running until the operating system takes over?
BIOS
Which of the following are web browsers? (Select two.)
Google Chrome and Mozilla Firefox
Which of the following describes the firmware in gaming consoles, TVs, and smart cars?
Embedded OS
What is the main difference between a regular technical support specialist and a managed service provider technician?
Managed service provider’s services are outsourced as a third party
Which of the following digital communication media does NOT require a connection to the Internet?
SMS
Every Windows system has a database that stores setting changes such as switching the home page of your web browser. What is this called?
Windows Registry
Which tab in Task Manager can be used to manage programs that load with Windows?
Startup
A user was working on a spreadsheet when the application became unresponsive. After waiting
several minutes, the application is still unresponsive. Which of the following is the BEST action for the user to take?
Use task manager to end task
You are using a program that can run multiple operating systems and manage hardware and
storage. What are you most likely using?
Hypevisor Type 1
Which kind of system software is preinstalled on electronic products like blenders, automobiles, and televisions?
Device Drivers
