Unit 4 Exam Computer Software

Question 1

Which windows tool shows currently running programs and can be used to end a process?

Answer 1

Tas Manager

Question 2

You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but you don’t get any sound. You have checked all cable connections, and
they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn’t
muted.
Which of the following BEST describes the next step you perform?

Answer 2

Check the vendors website for an updated driver.

Question 3

Martin’s computer suddenly displayed a blue screen and then restarted. Which of the following BEST describes what happened?

Answer 3

System crash

Question 4

Which of the following is not an example of an operating system?
Microsoft, Windows, Android, Linux

Answer 4

Microsoft

Question 5

Which of the following is the FIRST step in verifying that a problem has been fixed?

Answer 5

Rebooting the system

Question 5

Computers work by executing lists of instructions. Sometimes, computers need to run multiple lists
of instructions at the same time.
What is another name for the instructions?

Answer 5

Processes

Question 5

Joe doesnt want to sign out of his computer each time he leaves.
Which of the following are the best solutions for securing joes workstation?

Answer 5

Configure the screen saver to require a password

Configure the screen lock to be applied after a short period of non-use

Question 6

Which of the following operating systems require a file extension to execute a program?

Answer 6

Windows

Question 7

On a Linux system which directory contains applications and files used by users?

Answer 7

/usr

Question 8

What is the name of the narrow strip along the bottom of the Windows environment?

Answer 8

Taskbar

Question 9

Carrol purchased a new printer and attached it to her workstation with a USB cable. The printer is
powered on, but the computer does not recognize the printer. Which of the following should Carrol
do next to be able to send print jobs to the printer?

Answer 9

Install the latest printer driver

Question 10

Which permission option lets a user view files but not change them?

Answer 10

Read

Question 11

Where is the BEST place to obtain the latest printer driver?

Answer 11

Manufacturer’s website

Question 12

Windows stores print jobs in a temporary file on the hard drive. What is this file called?

Answer 12

Print Queue

Question 13

Which operating system function has a steeper learning curve and can potentially break the system without careful use of its operations?

Answer 13

Command line interface (CLI)

Question 14

On Windows, which application lets you add accounts, change passwords, manage power
consumption, and personalize your computer’s environment?

Answer 14

Settings

Question 15

Which of the following is used to force-close a program on an Apple computer?

Answer 15

Option, command, escape

Question 16

If you select a file on your desktop and delete it, what happens to the file?

Answer 16

It is moved to the recycle bin

Question 17

Sarah turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause?

Answer 17

Malware infection

Question 18

How many years of prior experience in tech support do most MSP positions require.

Answer 18

2

Question 19

Which of the following terms describes the process of rearranging files on the hard drive so that the computer runs more efficiently?

Answer 19

Defragmentation

Question 20

What should a level 1 technician do when they are unable to solve an issue?

Answer 20

Escalate to a higher level of support.

Question 21

Which of the following keys is used to enter safe mode on a Windows computer?

Answer 21

F8

Question 22

While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer?
(Select two.)

Answer 22

Details
Processes

Question 23

Which component is responsible for reformatting print jobs so that the printer can understand and process them?

Answer 23

Printer driver

Question 24

What i the name of the menu in the bottom left corner of the windows environment?

Answer 24

Start Menu

Question 25

Software that keeps track of progress and assignments for large projects

Answer 25

Resource Management

Question 26

Software that allows multiple users to work on a document at the same time

Answer 26

Collabrative Editing

Question 27

Online forum where discussions consist of threads in response to an original post

Answer 27

Discussion Board

Question 28

Software that keeps track of multiple people’s schedules

Answer 28

Calendaring

Question 29

Broadcasting one user’s screen to other users

Answer 29

Screen sharing

Question 30

Which of the following is the BEST way to handle a program that is unresponsive?

Answer 30

Force close the program

Question 31

As a member of the help desk administration team, you've been assigned to update the driver for the network adapter that is installed on most of the machines in your department. You have a copy of the latest driver on a USB flash drive. Which Windows utility will allow you to manually update this new driver?

Answer 31

Device Manager

Question 32

Which category of system software provides a platform for application software to run on?

Answer 32

Operating System

Question 33

Which component gets things running until the operating system takes over?

Answer 33

BIOS

Question 34

Which of the following are web browsers? (Select two.)

Answer 34

Google Chrome and Mozilla Firefox

Question 35

Which of the following describes the firmware in gaming consoles, TVs, and smart cars?

Answer 35

Embedded OS

Question 36

What is the main difference between a regular technical support specialist and a managed service provider technician?

Answer 36

Managed service provider's services are outsourced as a third party

Question 37

Which of the following digital communication media does NOT require a connection to the Internet?

Answer 37

SMS

Question 38

Every Windows system has a database that stores setting changes such as switching the home page of your web browser. What is this called?

Answer 38

Windows Registry

Question 39

Which tab in Task Manager can be used to manage programs that load with Windows?

Answer 39

Startup

Question 40

A user was working on a spreadsheet when the application became unresponsive. After waiting several minutes, the application is still unresponsive. Which of the following is the BEST action for the user to take?

Answer 40

Use task manager to end task

Question 41

You are using a program that can run multiple operating systems and manage hardware and storage. What are you most likely using?

Answer 41

Hypevisor Type 1

Question 42

Which kind of system software is preinstalled on electronic products like blenders, automobiles, and televisions?

Answer 42

Device Drivers