Unit 4 - Communication

Question 1

Which of the following is not part of your non-verbal communication?
a) Uniform
b) Text messages
c) Facial expressions
d) Posture

Answer 1

B - Text messages

Question 2

Preferences based upon an individual’s religion, or ethnicity is defined as ________________.
a) Discrimination
b) Stereotype
c) Bias
d) Ethics
e) Body language

Answer 2

C - Bias

Question 3

Choose the term which best describes a confident, straightforward manner __________________.
a) Arrogant
b) Aggressive
c) Amicable
d) Assertive

Answer 3

D - Assertive

Question 4

To help a person de-escalate, you might try:
a) Becoming aggressive, to show the individual you are in control of the situation
b) Asking the person to come with you to a quiet place
c) Limiting the individual’s choices
d) Moving the person to an area where more people are present

Answer 4

b) Asking the person to come with you to a quiet place

Question 5

When a witness tells you they think they know who committed a crime, you should:
a) Find the named person and arrest him or her
b) Make note of the name to pass along to the police
c) Let the witness go since you know who the guilty party is
d) Ask the witness to write the suspect’s name and number in your notebook

Answer 5

b) Make note of the name to pass along to the police

Question 6

Best practice for communication is to:
a) Use only closed ended questions
b) Use only open-ended questions
c) Ask all your questions at once
d) Ask one question at a time

Answer 6

d) Ask one question at a time

Question 7

Up to _____ of communication is non-verbal (body language and voice/tone).
a) 65%
b) 90%
c) 85%
d) 50%

Answer 7

b) 90%

Question 8

The acronym LEAPS stands for ______________, _________________, _________________, and ______________.

Answer 8

The acronym LEAPS stands for Listen, empathize, ask, paraphrase, and summarize.

Question 9

Maintaining good posture while speaking with an individual is a sign of __________.
a) Respect
b) Ethics
c) Good judgment
d) Good grooming
e) Control

Answer 9

a) Respect

Question 10

All of the following are signs an individual may be escalating to hostile or violent behaviour except:
a) Non-verbal body language suggesting individual is becoming agitated or angry
b) Increasing volume of conversation
c) Complying with your request
d) Inappropriate behaviour, such as pounding on a door or trying to remove a barrier

Answer 10

c) Complying with your request

Question 11

The primary goal with tactical communication is to ________________________.
a) Memorize a patrol route
b) Gain cooperation and compliance
c) Recall information
d) Make a decision whether or not to use force

Answer 11

b) Gain cooperation and compliance

Question 12

An open-ended question ________________________.
a) May have several answers
b) Must be answered by several people
c) Cannot be answered until the police arrive
d) Requires a “yes” or “no” answer

Answer 12

a) May have several answers

Question 13

Which of the following are challenges to communication?
a) Disabilities
b) The language skills of the parties involved
c) Your attitudes
d) All of the above

Answer 13

d) All of the above

Question 14

___________________ is a sign of escalating behaviour.
a) Increasing volume
b) Increased movement
c) Decreasing volume
d) Decreased movement

Answer 14

a) Increasing volume