Unit 4 AOS 2

Question 1

Leadership

Answer 1

Leadership is the process of positively influencing and encouraging individuals to set and achieve objectives.

Question 2

Market Leader

Answer 2

A market leader is a business that has a reputation for being the best in a market, or leading the market in terms of innovation, sales, profits or market share.

Question 3

Change Agent

Answer 3

A change agent is a person or group of people who act as catalysts, assuming responsibility for managing the change process.

Question 4

Manipulation

Answer 4

Manipulation is the skilful or devious exertion of influence over someone to get them to do what you want.

Question 5

Corporate Social Responsibility

Answer 5

Corporate social responsibility involves managing business processes in order to produce an overall positive impact on the community.

Question 6

Triple Bottom Line

Answer 6

Triple bottom line refers to the social, economic and environmental performance of an organisation.

Question 7

Ecological Sustainability

Answer 7

Ecological sustainability occurs when economic growth meets the needs of the present population without endangering the ability of future generations to meet their needs.

Question 8

Business Ethics

Answer 8

Business ethics is the application of moral standards to business behaviour.

Question 9

Sustainability Report

Answer 9

A sustainability report is a comprehensive report of what a business has done, and is doing, with regard to social issues that affect it.

Question 10

High Risk Strategy

Answer 10

High Risk Strategies are methods of introducing change that are likely to be resisted by employees and other stakeholders (E.g. Manipulation, Threats)

Question 11

Low Risk Strategy

Answer 11

Low Risk Strategies are methods of introducing change that are likely to be well accepted with little resistance (E.g. Training)

Question 12

Communication

Answer 12

A process of creating and exchanging information between people that produces the required response

Question 13

Incentives

Answer 13

A thing that is able to motivate or encourage an employee to not resist change

Question 14

Manipulation

Answer 14

The skilful or devious exertion of influence over someone to get them to do what you want

Question 15

Threat

Answer 15

A statement of an intention to inflict pain, injury, damage, or other hostile actions on someone in retribution for something done or not done

Question 16

Support

Answer 16

To agree with and provide encouragement to someone or something because you want them to succeed