Unit 4 A.O.S. 1b Flashcards

1
Q

Explain the activity of recruitment in the establishment phase.

A

Recruitment is the process of attracting qualified job applicants from which to select the most appropriate person for a specific job. This is done through the use of both internal and external recruitment.

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2
Q

Explain the activity of employment arrangements and remuneration.

A

The activity of employment arrangements and remuneration involves deciding on the type of employment contract, pay and working conditions an employee has. Employee arrangements and remuneration involves everything from full, part time or casual contracts all the way through wage and salary.

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3
Q

Explain the activity of induction in the maintenance phase.

A

Induction is the process of acquainting new employees with the organisation and the jobs they will perform. New employees need to learn about culture and responsibilities in the work place and these are therefore things that need to be part of an induction.

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4
Q

Explain some benefits of training.

A

Training is beneficial to both the employee and employer in different aspects. For the employee these aspects include increased self esteem and happiness due to improved performance, greater job security and an increased opportunity for promotion. For the employer these aspects include increased productivity and increased likeliness to achieve organisational objectives due to the increased employee performance.

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5
Q

Define the employment cycle.

A

The employment cycle involves an organisation determining its employment needs in line with its business strategy. The employment cycle has three phases of establishment, maintenance and termination.

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6
Q

Explain Human Resource Planning.

A

Human resource planning involves preparing for positions that will eventually become vacant through employees either retiring, resigning or being promoted. HR planning is in the establishment phase of the employment cycle and is essentially defined as the development of strategies to meet future organisational human resource needs. An example of Human resource planning is if human resource planning forecast a greater supply of employees to be greater than demand and what is actually necessary, HR must plan for a reduction of the workforce. For human resource planning and the whole organisation for that matter, to be successful a number of things must be constantly planned for and monitored:
- the number of employees required.
- what do these employees bring to the table in terms of qualifications, skills and knowledge.
- When and where will the employees be needed.
These things are monitored and planned for though the use of job analysis and job design which are covered in the next slides.

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7
Q

What is Job analysis?

A

In Human resource planning the next step is to conduct a job analysis. Before hiring an employee or even beginning the recruitment process the organisation must determine the exact nature of the job, these is done through the use of a job analysis. A job analysis is a systematic study of each employee’s duties, tasks and work environment.

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8
Q

What are the 2 parts of job analysis? Define and explain each.

A

The first part of a job analysis is called a job description which is a written statement describing the the employee’s, duties, and tasks and responsibilities associated with the job. The second part is called job specification which is a list of key qualifications needed to perform a specific job in terms of education, skills and experience.

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9
Q

What is job design?

A

Unlike job analysis which focuses on the work required for a job to be completed, a job design details the number, kind and variety of of tasks that individual employees perform in their jobs. Jobs may be designed so they include a variety of tasks that keep employees motivated.

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10
Q

What is the link between human resource planning and business strategy?

A

As the pace of today’s technology and global economy is extremely fast, organisations must respond to change faster than ever. If an organisation has not and does not plan in line with business strategy, it will make the wrong decisions and ultimately not be successful.

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11
Q

Explain internal recruitment.

A

Internal recruitment from within the organisation involves considering present employees as applicants for available positions. Internal recruitment happens when an employee is promoted and provides great intrinsic motivation for other employees. Internal recruitment is often successful because it is obviously low in cost and allows the organisation to select an employee who is already familiar with operation.

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12
Q

External external recruitment.

A

External recruitment (from outside of the organisation). An organisation will use external recruitment when it is looking for people with new or different ideas and attitudes. Different types of external recruitment include: recruitment agencies, advertisements in the media and public employment agencies.

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13
Q

What criteria is used by an organisation when selecting a recruitment method?

A

The recruitment method chosen will depend on, the size of the organisation, the type of position available.

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14
Q

What are employment agencies?

A

Temporary or casual employment agencies place people in positions for a short period. These agencies are used most often when an employee is sick or on leave. Many organisations use private agencies or recruitment companies, in this case the agency does the preliminary screening of candidates and then presents potential employees who fit the organisations job specification. Another method of recruitment is to hire the services of a headhunter. A headhunter will seek out a candidate to apply for a job, head hunters are usually used to seek out senior management and executive positions.

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15
Q

Explain employee selection.

A

Employee selection involves gathering information on each applicant and using it to select the best and most appropriate applicant for that position. The disadvantage of any selection process is how expensive it can be not only in terms of time and effort but also in terms of the costs associated with inappropriate selection. These include:

  • training costs, if poorly qualified staff are selected.
  • high staff turnover, if the employee selected is not right for the job.
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16
Q

Explain selection options.

A

When selecting a candidate the employer must choose an appropriate way to screen the candidate. These include:

  • application forms: resume tailored to the organisation.
  • interviews: the most common selection option. Interviews must be well organised and structured, and common questions must be used in each interview to ensure a consistent basis for selection.
  • background checks: the employer will verifies the given information on an applicant with referees or agencies for information about an applicants previous experience.
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17
Q

What is a selection interview?

A

A selection interview is the most commonly used selection technique and provides and provides an opportunity for the job seeker and the organisation to learn more about each other.

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18
Q

Explain discrimination in the selection process.

A

Discrimination occurs in selection when a candidate is not selected purely based upon a physical characteristic that not related to the position.

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19
Q

State the steps in a typical selection process.

A
  1. Applications received.
  2. Screen applicants.
  3. Short list candidates.
  4. Interviews.
  5. Referee checks.
  6. Offer job to candidate.
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20
Q

Explain full time employment.

A

Full time employment is the traditional method of employment and involves the employee working between 35-38 hours a week, and are entitled to a set of 10 national employment standards.

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21
Q

Explain part time employment.

A

Part time employment involves the employee working for less than half the ordinary full time hours. Part time employees have similar entitlements to full time in that if a part time employee worked 3 out of the 5 days each week, they will be paid 60 percent of the full time wage and will accumulate annual leave, long service leave and sick leave entitlements at 60 percent of the full time rate.

22
Q

What is a fixed term contract.

A

A fixed term contract is similar to those of permanent employees in terms of conditions wage but differs in that the employment has a pre-determined finishing date. Periods of employment from 3 to 12 months are common with this kind of employment and can fill the need of an organisation for this period of time.

23
Q

What is casual employment.

A

Casual employees are employed on an hourly basis and do not receive the a range of entitlements (non wage benefits) such as long service leave, sick leave and annual leave. In order to compensate for lack of leave entitlements casual employees are usually paid extra .

24
Q

What is a contractor.

A

A contractor is not an employee of the organisation and does not have the same rights as an employee. Contractors are typically self employed and by using them, organisation bypass entitlements such as leave entitlements.

25
Q

What are the benefits of induction.

A

A well prepared induction program will:

  • reduce stress and anxiety that may be associated with starting a new job.
  • build a new employees confidence in the job. (Through giving the employee the opportunity to feel a part of the organisation and helping to establish good organisational relationships)
  • ensure greater awareness of major safety policies and and procedures.
26
Q

Explain the goal of and what employees need training and development.

A

The goal of both training and development are to improve employees skills and abilities. Depending on their level of experience new employees may need some training and development. Existing employees also need training and development to continually upgrade their skills.

27
Q

What is the difference between training and development?

A

Training is teaching staff to perform their job more productively by boosting their skills and knowledge, whereas development is the process of preparing employees to take on greater responsibility in the future although development can often include training it is considerable different in terms of its actual purpose.

28
Q

What is training?

A

Training is teaching staff to perform their jobs more productively by boosting their knowledge and skills. There are many benefits to both the employee and employer from training which include opportunities and increased performance, and by not spending enough on staff training these opportunities are limited.

29
Q

What different types of training are there?

A

There are a number of training methods available to organisations. These include:

  • Off the job experience (classroom activities and simulations)
  • On the job experience (coaching and job rotation)
30
Q

What is development?

A

Developing employees is about preparing them for taking on extended responsibilities in the future. Due to the organisation planning for future human resource needs, developing employees for thus roles is vital to an organisations success. An effective development program will ensure employees are retained and that motivation and commitment is enhanced through long term promotion opportunities. Training is a big part of employee development.

31
Q

What are some processes that are used in successful development programs?

A

Some processes used in a successful training program may include:
- Job rotation:
The employee experiences a range of different aspects of the organisation in order to expose to new situations and possible future positions.
- Mentoring:
Much like a coach, a mentor provides the employee with knowledge and support. In this relationship the employee gains skills and knowledge from the experience of the mentor.
- Formal business training.

32
Q

Explain recognition and reward programs.

A

An affect recognition and reward program should help to attract, retain and motivate employees. Recognition refers to acknowledging the fact that an employee has performed well. This acknowledgement may involve giving the employee a reward, such as a bonus in exchange for doing a good job. A recognition and rewards system also reinforces desirable organisation values.

33
Q

What types of intrinsic rewards are common in a recognition and rewards program?

A

In a recognition and rewards program intrinsic rewards and also high motivating factors include:

  • interesting work.
  • challenge
  • responsibility
  • recognition.
  • promotion.
  • skill in job
  • sense of achievement.
34
Q

What are some Extrinsic rewards associated with a recognition and rewards program?

A

Anything to do with money :)

35
Q

What is performance management?

A

Performance managment has the aim of improving both the individual and organisation performance by comparing the organisations performance objectives to that of the employee. Performance management is about setting objectives that help the organisation achieve its overall objective. Managing the employee’s individual performance is referred to as a performance appraisal.

36
Q

What are the five main objectives of a performance appraisal?

A
  1. To provide feedback about performance.
  2. To act as a measurement in which promotion and pay rises can be determined.
  3. To help the organisation monitor its employees.
  4. To identify employees training and development needs.
  5. To identify new objectives and put a plan in place to improve performance.
37
Q

What is remuneration?

A

Remuneration refers to the financial payment an employee receives in exchange for the work they do for an employer. These payments can be made in the form of wage or salary. An adequate level of pay is important in retaining and attracting good employees. Most industries are governed by awards that set minimum remuneration levels for workers within those industries and there is also a national minimum wage.

37
Q

What are some additional incentives that organisations may offer to employees

A
  • financial incentives,
    Such as bonuses, commissions and allowances, which are paid when an employee achieves specified goals.
  • Rewards.
    Such as company car, laptop, computers, childcare facilities and holidays.
  • Salary sacrifice.
    Where employees sacrifice some of their salary to receive a benefit such as a car. The item, is often purchased out of pre tax salary.
37
Q

What is the difference between wage and salary.

A

A wage is an hourly or weekly rate of pay where as employees who earn a salary are paid a fixed amount each year, which is then divided by 26 to give a fortnightly salary or 12 to give a monthly salary.

37
Q

What common methods of performance appraisal are there?

A

The most common method of performance appraisal is management by objectives. This involves the employer and employee discussing and agreeing on the objectives that need to be evaluated, corrective action is then taken when necessary. Other methods of appraisal include:

  • Essay method: A manager keeps a journal on each employee being appraised.
  • Critical incident method: similar to essay method but the manager only records the extreme good or bad aspects of work performance.
  • Comparison method: each employee is ranked based upon performance criteria.
37
Q

What is performance feedback?

A

Performance feedback is the information provided to an employee after a performance appraisal. In performance feedback mangers should explain both the positive and negative aspects of an employee’s performance.

38
Q

What is termination?

A

Termination of employment is when an employee leaves a particular work place, ending the employment relationship.when termination occurs the human resource manager must ensure the employee is treated both fairly and within the law.

39
Q

Explain retirement.

A

Retirement occurs when an employee decides to give up full time or part time work and no longer be part of the labour force.

40
Q

Explain resignation.

A

Resignation or quitting is the voluntary ending of the employment relationship. People resign for a variety of reasons including:
- The offer of promotion with another organisation.
- To start their own business.
- Boredom and need for a change of lifestyle.
When an employee has the intention to resign, they need to give the employee sufficient notice to find an either short time or long term replacement.

41
Q

What is Redundancy? When does it occur?

A

Redundancy occurs when a persons job is no longer necessary and does not exist, this can be due to changes in technology, restructuring or a merger or acquisition. Redundancy can be either voluntary or involuntary.

42
Q

What is the difference between voluntary and involuntary redundancy?

A

Voluntary redundancy occurs when the organisation withes to downsize and decides how many employees should be let go. Employees then get informed of this situation and given the opportunity to nominate themselves for voluntary redundancy. Involuntary redundancy occurs when an employee is asked to leave the business against his or her will, in this case the employee is not at fault in any way but is not in line with the ongoing needs of the organisation.

43
Q

What is retrenchment?

A

Retrenchment occurs when a business dismisses an employee because there is not enough work to justify paying them. Retrenchment is different to redundancy in that redundancy occurs due to the permanent elimination of jobs. Retrenchment is employee termination due to lack of sufficient work to keep the employee occupied.

44
Q

What is dismissal?

A

Dismissal occurs when the behaviour of an employee is unacceptable and an organisation terminates their employment. The most serious form of dismissal is called summary dismissal and occurs when an employee commits a serious breach of their employment contract. Another form of dismissal is called dismissal on notice, when an employee is not performing their job satisfactorily.

45
Q

What is unfair dismissal?

A

Unfair dismissal is when an employee is dismissed because the employer has discriminated against them in some way, such as firing a woman because she is pregnant.

46
Q

Name some ethical and socially responsible issues that can arise in the workplace.

A
  • Unethical work practices/conditions.
  • Unlawful dismissal.
  • Unfair dismissal.
  • Bullying.
  • Harassment.
  • Discrimination.
  • accidents and injuries.
47
Q

Apply ethics to the establishment, maintenance and termination phases.

A

ETHICS in HR:
Establishment phase:
Honesty in recruitment:
Not selling the job as one thing and it turns out to be totally different.

Maintenance phase:
Fairness in performance reviews:
Not being biased in a performance review based upon your opinion of the employee being reviewed. Making sure the performance review is based solely on the employees performance in their role in the organisation.

Termination phase:
Confidentially:
Not sharing information such as reasons why an employee has been terminated.

48
Q

Apply socially responsibility to the establishment, maintenance and termination phases.

A

Social responsibility in HR:
Going above and beyond legal requirements for health and safety.

Services during termination like counselling, career advice and extra training.

Benefits to employees such as child minding facilities and fitness and wellbeing facilities.