Unit 4 -A2 transforming a business (sac 5)

Question 1

The importance of leadership in change management

Answer 1

the importance of leadership in change management is important as leadership is the ability to influence and motivate individuals to achieve business objectives.

effective leadership-
- communicate clearly
-have empathy
-provide support for those having difficulty adapting

Question 2

Management strategies to respond to KPIs or new business opportunities (12)

Answer 2

• Staff training
  -staff motivation
  -change in management skills
  -change in management styles
  -increased investment in technology
  -cost cutting
  -improving quality in production
  -initiating lean production techniques
  -redeployment of resources (land,capital,labour)
  -innovation
  -global sourcing of inputs
  -oversea manufacture

Question 3

Corporate culture and strategies for it

Answer 3

-corporate culture is the shared values and beliefs of the people in the business

Question 4

Learning organisation (Senge)
( 5 key principles)

Answer 4

-systems thinking
-shared vision
-personal mastery
-mental models
-team learning

Question 5

shared vision

Answer 5

• same end goals and ideas for the business

Question 6

Systems thinking

Answer 6

-Comprehend and address the whole and examine interrelationships between parts
-the big picture of the business

Question 7

Personal mastery

Answer 7

continually clarifying and depending our personal vision
-personal development (personal goals) wanting yourself to do better within the business

Question 8

team learning

Answer 8

process pf aligning and developing capacities of a team to create results they truly desire to see.
-acting together

Question 9

Low risk strategies to overcome employee resistance (4)

Answer 9

-communication
-empowerment
-support
-incentives

Question 10

incentives

Answer 10

providing something that encourages employees to embrace the change (rewards/presents)

Question 11

communication

Question 12

suport

Question 13

empowerment

Question 14

High risk strategies to overcome employee resistance (2)

Answer 14

manipulation
threat

Question 15

Key principles of lewin’s three step model (3)

Answer 15

-Refreeze
-Change
-Unfreeze

Question 16

the effect of change on stakeholders
(owners)

Question 17

Refreeze

Question 18

Change

Question 19

Unfreeze

Question 20

the effect of change on stakeholders
(employees)

Question 21

the effect of change on stakeholders
(managers)

Question 22

the effect of change on stakeholders
(suppliers)

Question 23

the effect of change on stakeholders
(general community)

Question 24

the effect of change on stakeholders
(customers)

Question 25

Importance of reviewing KPIs to evaluate the effectiveness of business transformation

Question 27

Effective leadership

Question 28

global sourcing and global outsourcing

Answer 28

-global sourcing
-business buys goods and services from international markets across geopolitical boundaries to save money by using cheap raw materials or skilled labor from low-cost countries.

-global outsouring
-the practice of hiring external companies or individuals to perform business functions in a different country.