Unit 4 Flashcards
Burnout
A state of physical or emotional exhaustion resulting from intense and longstanding professional stress.
Dynamic
Fed by negative self-concept and job attitudes
How stress affects the body
Physical stress activates endocrine system: Headaches Diarrhea Nausea Palpitations Diabetes HBP Ulcers
How stress affects perceptions
Out of control w anxiety
Misread/distort situations
Blow things out of proportion
Take on unrealistic guilt/personalize things
Distorted perception–anxiety–stress–distorted perception
External factors–burnout
Work overload
Role ambiguity
Role conflict
Environment
Internal factors–burnout
Self esteem
Unclear boundaries between personal and professional life
Unrealistic goals for patients and inability to meet them
General burnout prevention strategies
Cultivate ability to stay present/be here now
Ask clarification questions/employ active listening skills
Recognize burnout is occurring
Examine needs in becoming a health care provider/curtail need to overwork
External prevention–burnout
Lower staff/patient ratios Require use of vacation time Mix patient loads Regular staff rotation Support groups Goals aiming for realism, not a cure
Internal strategies–burnout prevention
Regular exercise
Lunch break
Daydreaming/imagery
General strategies: burnout prevention
Set goals that are attainable Establish clear contract with patient Don't over promise Be aware of patient feelings; dependency, loneliness, fears of abandonment Consider assertiveness training
Action
Case or lawsuit
Legal demand for enforcement of ones rights against another party in court of justice
Affadavit
Written statement
Confirmed by path or affirmation
For use as evidence in court
Answer
Defendants first pleading in a case
Addresses the dispute on merit and presents defenses and counter claims
Appeal
Apply to a higher court for reversal of the decision of a lower court. Decision may be: Affirmed (upheld) Reversed Remanded (retried)
Assault
Apprehension of imminent threat.
Battery
Offensive bodily contact.
Not necessarily injury
Common law
Part of American law derived from court decisions
Judge made
Case law
Civil law
Law emanating from legislative bodies.
Increase in number every year
Due care
Absence of negligence.
Legal duty one owes another.
Care which an ordinary/prudent person would have exercised in the given situation
Deposition
Pre trial statement of a witness under oath
Question/answer format as in court
Adversary can be present and cross examine
Libel
Written defamatory statement.