unit 3 topic 7

Question 1

branch

Answer 1

physical place customer can carry out transactions

Question 2

online banking

Answer 2

internet - banking transactions

Question 3

telephone banking

Answer 3

use of telephone to carry out banking - may have automated service or customer advisor

Question 4

mobile banking

Answer 4

use of mobile devices to carry out transactions

Question 5

postal banking

Answer 5

postal service to complete transactions