Unit 3: The Successful Management of Human Resources

Question 1

What is an organization?

Answer 1

a person or group of people intentionally organized to accomplish a common goal or set of goals.

Question 2

Characteristics of organizations

Answer 2

Vision
Mission
Values
Strategic goals
Strategy

Question 3

Chain of command

Answer 3

command of a group is distributed from upper management to each employee.

Question 4

Job Specialization

Answer 4

the practice of concentrating on a definitive area of knowledge in the workplace, allowing a worker to become very good at that particular job.

Question 5

Does a worker do a job more effecient or less effecient with job specialization?

Answer 5

Effecient

Question 6

Explains chain of command?

Answer 6

Organizational chart

Question 7

Who are considered chain of command?

Answer 7

president and the vice president of the company, regional managers, and district managers.

Question 8

dictates how or what each person in that chain of command is responsible for.

Answer 8

Span of control

Question 9

True or false Span of control does not help visualize job specialization, or what job or area each person is specializing in within the organization.

Answer 9

False

Question 10

clustering employees into groups to work together in a specific division.

Answer 10

Departmentalization

Question 11

Five ways departmentalization is split up:

Answer 11

Product
Process
Functional
Customer
Geographic

Question 12

organized around a specific product, a group of products, or a product function.

Answer 12

Product

Question 13

Examples of product

Answer 13

selling stocks or selling a particular brand of bread, or bread in general

Question 14

What is proccess?

Answer 14

organized by the different processes that are performed.

Question 15

Ture or false, product makes decision-making easy where you only have to worry about that one product or area?

Answer 15

True

Question 16

What con does process have?

Answer 16

duplication of equipment purchasing and use.

Question 17

organized by the different purposes or functions

Answer 17

Functional

Question 18

True or false: proccess is streamlined?

Answer 18

True

Question 19

organized by the different customer types, for instance, people with varying spending capacities.

Answer 19

Customer

Question 20

(blank) has easy coordination, but slow decision-making?

Answer 20

Functional

Question 21

Organized by the different customer types.

Answer 21

Customer

Question 22

Organized by geographic location and has a very large catagorization.

Answer 22

Geographic

Question 23

True or false: customer focuses efficiently on unique customer groups.

Answer 23

True

Question 24

Treu or false: To keep up with all those different types of customers for apotentially few numbers of products, you need less administrative staff.

Answer 24

False

Question 25

Pro: is more responsive to specific geographic needs. Con: more elaborate administration style because you’re trying to cover a lot of different—literal— ground within the organization.

Answer 25

Geopgraphic

Question 26

What are the two organizations?

Answer 26

Centralized and Decentralized

Question 27

Centralization

Answer 27

arranged by a rigid architecture of employee command where the top of the organization makes the decisions.

Question 28

Decentralization

Answer 28

arranged by a flexible architecture of employee command where different managers across the organization make decisions.

Question 29

Which organization relies on one individual to make decisions and provide direction for the company?

Answer 29

Centralized