Unit 3- Quality Flashcards by isa zopf | Brainscape

Q

Signifikante Einbußen bei den Verkaufszahlen

A

significant drop in sales

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Q

ein Risiko darstellen

A

to pose a risk

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Q

Verletzungen erleiden

A

to suffer from injury

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Q

das Vertrauen der Konsumenten zurückgewinnen

A

to restore consumers’ faith (in)

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Q

ein Produkt zurückrufen

A

to recall/ withdraw a product

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Q

ein Problem beheben

A

to fix a problem

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Q

Ein Produkt entsorgen/ wegschmeißen

A

to dispose of a product

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Q

per Mundpropaganda verbreiten

A

to spread by word of mouth

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Q

Symbolische(s) Bemühen /Anstrengung

A

a token effort

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Q

das Risiko eingehen

A

to run the risk of

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Q

ohne Gebühren/ Kosten ersetzen

A

to replace without charge

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Q

um eine Rückzahlung, -erstattung bitten

A

to ask for a refund

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Q

schlechtes
ein gut gemachtes Produkt
verlässliches

A

faulty
a well-made product
reliable

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Q

die AGB’s

A

The Terms and Conditions (T&Cs)

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Q

gerichtlich gegen jmdn. vorgehen

A

to take legal action against sb.

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Q

Kulanzzahlung (freiwillig)

Entschädigung

A

goodwill payment

compensation

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Q

sich für Unannehmlichkeiten entschuldigen

A

to apologise for any inconvenience

Q

übervorsichtiger, stark regulierender Staat

A

nanny state

Q

geringe Spuren von

A

minute traces of

Q

eine Erklärung abgeben

A

to issue a statement

Q

jmdm. einen (guten/schlechten) Ruf verleihen

A

to give sb. a (good/bad) reputation

Q

Unglück, Katastrophe

A

calamity

Q

betrügerisch

A

fraudulent

Q

vor jmdm. zu Kreuze kriechen

A

to grovel (before sb.)

Q

schimpfen, gegen etw. wettern

A

to fulminate

Q

lascher, lockerer

A

laxer

Q

wachsam

A

vigilant

Q

Betrüger (innen)

A

fraudsters

Q

etw. abschwächen

A

to dilute

Q

Auflage, Bedingung

A

stipulation

Q

Unfall, Panne, Malheur

A

mishaps

Q

auf Gewinne verzichten

A

to forgo profits

Q

verschlungen, verschachtelt

A

convoluted

Q

belasten, bedrücken

A

to bedevil

Q

engagiert, treu, gewidmet

A

dedicated

Q

unnachgiebig

A

unyielding

Q

einen Fehler anerkennen, zugeben

A

to acknowledge an issue

Q

mit einem Kunden sympathisieren, mitfühlen

A

to empathise with a customer

Q

auflegen (Telefon)

A

to hang up (the phone)

Q

jmdn. in die Warteschleife setzen

A

to put somebody on hold