Unit 3: Interventions with Clients/Client Systems Flashcards
Sections include: - Intervention Processes & Techniques for Use Across Systems - Intervention Processes & Techniques for Use with Larger Systems
Which is NOT an appropriate reason for a social worker to conduct a needs assessment?
A) Detection of barriers preventing service or resource access.
B) Identification of clients impacted by problems that require services or resources.
C) Documentation of critical needs identified by service agencies.
D) Recognition of an ongoing social problem.
C) Documentation of critical needs identified by service agencies.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> Methods to Establish Service Networks & Community Resources
Universalism as a basis of social allocation is BEST defined as:
A) Resources that adequately meet all existing needs of clients.
B) Benefits made available to an entire population as a basic right.
C) Services that are consistently provided regardless of geographic locale.
D) Distribution of assistance that disproportionately benefits those in power.
B) Benefits made available to an entire population as a basic right.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> Concepts of Social Policy Development & Analysis
A school social worker is contacted by the parents of a 12-year-old boy as they would like to see his educational records based on the belief that they contain inaccurate information about his academic achievements. Under federal law, these records are:
A) Public information, making them accessible to any party for justified purposes.
B) Open to inspection and review by the parents at any time.
C) Available to the parents only if the assent of the child is obtained prior to their release.
D) Strictly confidential, only to be released to the parents if ordered by a court.
B) Open to inspection and review by the parents at any time.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> The Effects of Policies, Procedures, Regulations, & Legislation on Social Work Practice & Service Delivery
A social worker organizes and joins a group of community members for a “sit in” at a government building. This demonstration, which is against the law, aims to put political pressure on officials to act on pending legislation. The strategy employed is known as:
A) Community advocacy.
B) Indirect casework.
C) Civil disobedience.
D) Social planning.
C) Civil disobedience.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> Techniques to Inform and Influence Organizational & Social Policy
A social worker is assisting a community to develop a program to treat adolescent drug addiction. Neighborhood citizens are very concerned as several youth have died due to overdoses in the last few weeks. In order to ensure that services are developed using the principles of social justice, the social worker should:
A) Advocate for community members to have decision-making power in the planning process.
B) Use evidence-based practices as the foundation for treatment of this hard-to-serve population.
C) Integrate substance use and mental health treatment due to the prevalence of co-occurrence of these disorders.
D) Gain support from community leaders to increase the likelihood of successful implementation.
A) Advocate for community members to have decision-making power in the planning process.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> Community Organizing & Social Planning Methods
Within social work practice, action research is distinguished from other scientific methods due to the:
A) Mandate that investigation occur as urgent injustice is currently occurring.
B) Commitment of resources to take action on the findings in order to realize change.
C) Focus on social problems that have been identified as needing immediate attention.
D) Processes of collaborative problem solving and inquiry occurring simultaneously.
D) Processes of collaborative problem solving and inquiry occurring simultaneously.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> Techniques to Inform & Influence Organizational & Social Policy
A client who is making substantial progress in treatment learns that her insurance has authorized only two more sessions. The social worker and client feel that additional therapy is needed in order to achieve stated treatment goals. In order to BEST assist the client, the social worker should:
A) Identify the most critical topics to be discussed so they can be covered in the remaining sessions.
B) Inform the client of the insurance company’s appeals process while providing support through the process.
C) Provide the insurance company with information on additional problems experienced by the client and services needed in order to justify continued payment.
D) Set an affordable fee that the client can pay privately once the insurance company stops paying.
B) Inform the client of the insurance company’s appeals process while providing support through the process.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> Theories & Methods of Advocacy for Policies, Services, & Resources to Meet Clients’/Client Systems’ Needs
A school social worker receives a referral for a fifth-grade girl who is having trouble getting along with classmates. This behavior may result in her being placed in a resource room with one-on-one instruction. The nature of the problem is BEST understood by:
A) Reviewing her past academic records.
B) Determining whether similar behavior is occurring in the home.
C) Observing classroom interactions between the girl and her peers.
D) Interviewing the child to find out her thoughts about being moved.
C) Observing classroom interactions between the girl and her peers.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use Across Systems –> The Principles of Active Listening & Observation
A social worker who was recently hired by a large agency sees that services are delivered in a very bureaucratic manner with employees at the lowest organizational levels having their tasks overseen by supervisors who, in turn, are overseen by managers. There is also a strong expectation that workers perform tasks according to specific procedures designed to maximize levels of service. This agency is MOST likely operating according to the principles of:
A) Human relations theory.
B) Systems theory.
C) Scientific management theory.
D) Contingency theory.
C) Scientific management theory.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> Theories of Organizational Development & Structure
Asking clients closed-ended, instead of open-ended, questions assists social workers with:
A) Ensuring that clients are in charge of the helping process.
B) Focusing the social work interview.
C) Learning how client experiences have been perceived.
D) Using positive regard in the problem-solving approach.
B) Focusing the social work interview.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use Across Systems –> Verbal & Nonverbal Communication Techniques
A social work administrator agrees to meet with a group of employees who are concerned about the impact of an agency policy on client services. After expressing appreciation to the employees for raising the issue, the social worker should NEXT:
A) Explain the reasons why the policy was originally implemented.
B) Identify alternatives which can address the concerns raised.
C) Determine the nature and length of the employees’ distress.
D) Obtain information from clients on the issue to see whether they view it as a concern.
C) Determine the nature and length of the employees’ distress.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> Methods of Service Delivery
A social worker attends a new-employee orientation that reviews the mission of the agency and its programs. It is designed to assist employees in their work with clients. The supervisor documents attendance in the social worker’s personnel file. Which function of supervision is represented by the supervisor’s action?
A) Supportive.
B) Bureaucratic.
C) Educational.
D) Administrative.
D) Administrative.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> Educational Components, Techniques, & Methods of Supervision
A social work supervisor finds that a supervisee is having trouble advocating for the needs of clients when participating in interdisciplinary team meetings. The supervisee states that he often feels intimidated speaking in front of other members of the team and bringing up his concerns. In order to BEST assist the supervisee, the social worker should:
A) Accompany the supervisee to future team meetings to provide support.
B) Explain the importance of representing the client’s perspective in team meetings.
C) Role play team meetings with the supervisee to strengthen his assertive skills.
D) Clarify the social worker’s role within the team so he can understand his unique contribution.
C) Role play team meetings with the supervisee to strengthen his assertive skills.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use Across Systems –> The Techniques of Role Play
A social worker has an involuntary client who has been court-ordered to receive counseling. Since intake, the client has expressed her belief that meeting with the social worker will not be helpful and has repeatedly threatened not to come in the future. During the next session, the social worker stops the client when she is complaining and says, “You are correct that talking with me does not appear to be helpful, and I don’t think you should come next week.” The social worker’s statement is an example of:
A) Paradoxical directive.
B) Cognitive distortion.
C) Double bind.
D) Manifest message.
A) Paradoxical directive.
Unit 3: Interventions with Client/Client Systems –> Intervention Processes & Techniques for Use Across Systems –> Methods to Engage & Work with Involuntary Clients/Client Systems
A social worker is contacted by a former client who received follow-up services from another agency after termination. The former client reports that his confidentiality was breached by this agency’s staff and recommends that the social worker not refer to this agency in the future. In order to BEST assist, the social worker should:
A) Inform the agency director about the incident so that no referrals are made in the future.
B) Educate the client about methods for filing licensing and other complaints.
C) Ask the client if he would like to meet to discuss the situation further.
D) Contact the follow-up agency staff to see if they are aware of the allegations.
B) Educate the client about methods for filing licensing and other complaints.
Unit 3: Interventions with Clients/Client Systems –> Intervention Processes & Techniques for Use with Larger Systems –> Theories & Methods of Advocacy for Policies, Services, & Resources to Meet Clients’ Client Systems’ Needs
