Unit 3 business test Flashcards
The process of creating products by hand, often with the aid of simple tools, resulting in unique and high-quality items.
Craft
The manufacturing of large quantities of standardized products, often using assembly lines or automation technology.
Mass
Creating custom products for individual customers, often one at a time.
Job
The process of delivering intangible services to customers, such as healthcare, education, or financial services.
Service
Manufacturing products in groups or batches, where each batch goes through the production process before starting the next one.
Batch
Combines the efficiency of mass production with the personalization of custom-made products.
Mass Customization
“Do as I say” Also called authoritarian leaders, establish a clear vision of an end goal and how to achieve it.
Autocratic
“Do as I do, now!” Expect consistent excellence and self-direction.
Pacesetting
“Follow me” Known as visionary leaders, are firmly committed to organizational purpose and big-picture goals.
Transformational
“Consider this” View their teams as a reservoir of talent to be developed.
Coaching
“What do you think?” Also known as participative leaders, look for employee input before making decisions.
Democratic
“People come first” Also known as facilitative leaders, aim to put employees first.
Affiliative
“I trust you to do you job” Provide minimum guidance. They use a hands-off approach, trusting employees to solve problem independently
Delegative
This theory states that people are motivated to move on to greater things once their current levels of need are consistently met.
Maslow
Theory holds that needs for achievement, power and affiliation are learned or acquired by the kinds of events people experience in their environment and culture.
McClelland
Theory formulates two distinct views of human beings based on the participation of workers.
McGregor
is often considered the most important characteristic in effective leaders because it builds trust and credibility
Leadership Integrity
is the action of leading a group of people or an organization
Leadership
defines what a company does, its objectives, and how it plans to achieve those objectives
A mission statement
outlines what a company wants to achieve in the future
Vision statement
is the collection of beliefs, values norms, and practices that shape how members of an organization interact with each other and with external stakeholders
Organizational Culture
In business operations involves collecting and analyzing numerical data to assess performance, efficiency, and outcomes
Quantitative Measurement
On the other hand, focuses on non-numerical data that provides insights into the quality and characteristics of business processes and outcomes
Qualitative Measurement
Management Teams (3)
Project Teams are groups of individuals brought together to work on a specific project.
Cross-Functional Teams consist of members from different departments or functional areas within an organization.
Virtual Teams are groups on individuals who work together from different geographic locations, often relying on digital communication tools to collaborate.
