Unit 3 - B2 - Ms Powell Flashcards
What are the ways to Communicate with your Bank?
- Postal
- Branch
- Mobile
- Online
- Telephone
What is a Bank Branch?
A branch, banking center or financial centre is a retail location where a bank, credit union, or other financial institution offers a wide array of face-to-face and automated services to its customers.
What are the Features of Bank Branches?
- Visit the banks on the high street
- Over the counter transactions or self service machines
- Sell products and services within store
- Access limited to branch opening times
- Travel to get there
- Full range of services offered
- Face to face contact
What is Telephone Banking?
Telephone banking is a service provided by a bank or other financial institution, that enables customers to perform over the telephone a range of financial transactions which do not involve cash or Financial instruments, without the need to visit a bank branch or ATM.
What are the Features of Telephone Banking?
customers carry out simple -Transactions over the phone 24/7
- Services automated
- Can speak directly to an adviser
- Very efficient
- Overseas call centres are not always available
What is Postal Banking?
Postal Banking is simply the provision of financial services via the Postal Service. The Campaign for Postal Banking is calling for low-cost, consumer-driven products and services that could range from check cashing to bill payment to savings accounts to small-dollar loans.
What are the Features of Postal Banking?
- Send paper statements
- Pay cheques through the post but may be delayed
- Now going paperless
What is Online Banking?
Online banking, also known as internet banking, is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution’s website.
What are the Features of Online Banking?
- Manage their accounts on the computer or phone
- Check their balance and pay bills
- Limited than a branch
- Access 24/7
- Forgotten passwords
- Security issues
What is Mobile Banking?
Mobile banking is a service provided by a bank or other financial institution that allows its customers to conduct financial transactions remotely using a mobile device such as a smartphone or tablet.
What are the Features of Mobile Banking?
- 24-hour access to account balances, account history, and transactions.
- Secure mobile check deposit, using the smartphone camera.
- Bill payments.
- Loan payments.
- Money transfers.
- Security and fraud alerts.
- Travel services.
