Unit 3 AOS 3 BM Flashcards
What is operations management
All the activities in which managers engage to produce goods or services
What are all of the IPO’s
Inputs- Resources used in the process of productions
Processes- The conversion of inputs (resources) into outputs (goods or service)
Outputs- The end result of a businesses efforts- the service or product that is deliver or provided to the customer
Effectiveness and efficiency
Efficiency is hoe well the business uses it resources (otherwise know as inputs)
And effectiveness is hoe well the business is able to complete its business goals
Relationship between operations and effectiveness and efficiency
Core objects of the business is to max its profits therefore a business must efficiently use resources to produce goods or services at the lowest possible cost. Efficiency and effectiveness can lead ti customer satisfaction
6 categories of inputs
- Natural resources and materials
- Physical resources
- Human resources
- Financial resources
- Information from a variety of resources
- Time
What are the different types of inputs between service and manufacturing businesses
Inputs in a manufacturing business is more capital equipment and Materiels and less human resources and info while it is the opposite for service businesses
What are tangible and intangible products and di they belong to service or manufacturing businesses
Tangible- Goods that can be touched (Manufacturing business)
Intangible Services that cannot be touched (Service business)
Little customer involvement in tangible while massive customer involvement with intangible products
All types of technological developments
- Automated production line
- Robotics
- Computer aided design (CAD)
- Computer aided manufacturing
- AI
- Online services
What is materiel handling and the 4 types of materiel handling
Materiel handling is the strategy that mangers the use of storage and delivery of materials to ensure the right amount of inputs is available when required in the operating system
- Forecasting
- Materiels planning
- Master production schedule
- Materiel requirement planning - Inventory control
- Just in time
What are online services as well as advantages and disadvantages
A onloine service can be a webstite, other online services include social media which can provided feedback from customers to the business as well as smartphone apps other online services can include things such as paypal which can make transactions between the business and consumers very easy
Advantages
- Can be used to delivery consistent messeges to customers and suppliers and can also gain customer feedback
- Reduces the cost of labour and of leasing or purchasing physcial space
Disadvantages
- Designing registering and publishing a website may initially be expensive and time consuming
- Operating a website and application requires highly skilled staff who may be expensive to employ or train
What is forecasting, the 2 types
Forecasting is a tool that relies on data from the past and present and anyalses trends to attempt to determine future events
By doing this it attempts to meet the needs of the customers by being able to have enough stock available without overbuying therefore being efficient and effective by predicting sales and meeting them
2 main types of forecasting r Quantitative forecasting and qualitative forecasting. Quantitative forecasting is when a business makes use of data in numerical form e.g predicting demand of goods an services by anyalsing historical patterns , Qualatative data is subjective that is gathered information based on the opions such as through market research and open ended question on questionaries
strengths and weaknesses of forecasting
Weaknesses
- Making use of historical data does not necessarily guarantee that past events will continue into the future it is always possible a unforeseen or unexpected thing may occur
- Forecasting to some degree is always inaccurate because it is a guesstimate
What is Just in time
A materiel management strategy that ensures that the right amount o materiel input will arrive only as they are needed in the operation process. JIT ensures that Materiels come at the right time and will not impact the process schedule JIT requires constant suppliers
Advantages
- Holding less storage reduces reducing costs improving effectiveness and efficiency
- Less of the business money are left to the cost of storage
Limitations
- Can increase transportation costs as orders arrive small regular quantities
- Materiels must be received at the appropriate time, failure to do so can bring production to a hault (toyota 2019)
What is a automated production line and robotics
Comprises and equipment arranged in a sequence with components added to a good as it proceeds through each step with the process controlled by computers
Advantages
- Allows a business to produce at faster rates this will result in higher output and increased productivity
- Reduced need for human labor costs
Disadvantages
- Robotics are high cost form of tech
- Training needed for workers to use the machines
What is computer aided design
A computerized design tool that allows a business to create product possibilities from a series on inputs in a 3D environment. Materiel and time can be outlined using this as well as making changes to the products design
Advantages
- Product design can be produced at a faster rate without the need for erasing and redrawing
- Designer can produced 2D and 3D design and changes to product can be made
Disadvantages
- Costs of software
- Software can crash
- Cost and time of training staff
