Unit 3 AOS 3 Flashcards

1
Q

Operations Management

A

Operations management consists of all the activities in which managers engage to produce goods or services.

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2
Q

Tangibles

A

Tangibles are goods, which can be touched

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3
Q

Intangibles

A

Intangibles include services, which cannot be touched.

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4
Q

Inputs

A

Inputs are resources used in the process of production

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5
Q

Transformation

A

Transformation is the conversion of inputs (resources) into outputs (goods or services).

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6
Q

Outputs

A

Outputs refer to the end result of an organisation’s efforts — the service or product that is delivered or provided to the consumer.

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7
Q

Procurement

A

Procurement refers to the process of researching and selecting suppliers, establishing payment terms, negotiating contracts, and the actual purchasing of resources that are vital to the operations of the business.

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8
Q

Automated Production Line

A

An automated production line is comprised of machinery and equipment arranged in a sequence with components added to the good as it proceeds through each step, with the process controlled by computers.

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9
Q

Robotics

A

Robotics are highly specialised forms of technology capable of complex tasks.

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10
Q

Computer Aided Design (CAD)

A

Computer aided design is a computerised design tool that allows a business to create product possibilities from a series of input parameters.

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11
Q

Computer Aided Manufacturing (CAM)

A

Computer aided manufacturing is software that designs and controls manufacturing processes.

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12
Q

Computer Integrated Manufacturing (CIM)

A

Computer integrated manufacturing is a method of manufacturing in which the entire production process is controlled by a computer.

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13
Q

Materials Management

A

Materials management is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system

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14
Q

Inventory

A

Inventory is the goods and materials held as stock by a business

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15
Q

Materials Handling

A

Materials handling is the physical handling of goods in warehouses and at distribution points.

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16
Q

Forecasting

A

Forecasting is a materials planning tool that relies on data from the past and present and analysis of trends to attempt to determine future events.

17
Q

Production Plan

A

A production plan is an outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs).

18
Q

Master Production Schedule (MPS)

A

A master production schedule is a plan that details what is to be produced and when.

19
Q

Materials Requirement Planning (MRP)

A

Materials requirement planning involves developing an itemised list of all materials involved in production to meet the specified orders.

20
Q

Inventory Control

A

Inventory control ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.

21
Q

Just In Time

A

Just in time is a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process.

22
Q

Quality

A

Quality refers to the degree of excellence of goods or services and their fitness for a stated purpose.

23
Q

Quality Control

A

Quality control involves the use of inspections at various points in the production process to check for problems and defects.

24
Q

Quality Assurance

A

Quality assurance involves the use of a system so that an organisation achieves set standards in production

25
Q

Total Quality Management

A

Total quality management is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation’s operation.

26
Q

Quality Circles

A

Quality circles are groups of workers who meet to solve problems relating to quality.

27
Q

Continuous Improvement

A

Continuous improvement involves an ongoing commitment to achieving perfection.

28
Q

Waste Minimisation

A

Waste minimisation is a process involving the reduction of the amount of unwanted or unusable resources produced by a business in an attempt to improve the efficiency and effectiveness of operations.

29
Q

Lean Management

A

Lean management is an approach that improves the efficiency and effectiveness of operations by eliminating waste and improving quality.

30
Q

Six Sigma

A

Six Sigma is a quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect-free production.

31
Q

Global Sourcing

A

Global sourcing is the practice of seeking the most cost efficient materials and other inputs, including from countries overseas.

32
Q

Overseas Manufacture

A

Overseas manufacture refers to the production of a good in a country that is different to the location of the business’s headquarters.

33
Q

Outsourcing

A

Outsourcing is the contracting of a specific business operation to an external person or business.

34
Q

Supply Chain

A

A supply chain is the range of suppliers from which the business purchases materials and resources.