Unit 3 AoS 3

Question 1

Operations Management

Answer 1

the running of systems to efficiently and effectively produce goods and/or services

Question 2

Operations System

Answer 2

the transformation of inputs into a final output (good or service)

Question 3

Inputs

Answer 3

the resources used in the process of production

Question 4

Processes

Answer 4

all the activities that help transform inputs into the final output

Question 5

Outputs

Answer 5

the finished good or service that is produced

Question 6

Technology

Answer 6

the purposeful application of information in the design, production and utilisation of goods and services, and in the organisation of human activities

Question 7

Artificial Intelligence (AI)

Answer 7

refers to the stimulation of human intelligence in machines that are programmed to think like humans and mimic their actions

Question 8

Automated Production Lines (APL)

Answer 8

are where equipment and machinery are arranged in a sequence and controlled by computer systems to perform tasks automatically

Question 9

Robotics

Answer 9

the intersection of science, engineering and technology that produces machines, called robots, that replicate or substitute for human actions

Question 10

Computer-Aided Design (CAD)

Answer 10

a software that creates product possibilities from a series of input parameters

Question 11

Computer-Aided Manufacturing (CAM)

Answer 11

refers to the use of software and machinery that allow computers to direct and control the manufacturing process

Question 12

Online Services

Answer 12

refers to any information and services provided over the internet

Question 13

Materials Management

Answer 13

is about managing the way materials are received and stored to ensure the right amount of materials are available when required

Question 14

Forecasting

Answer 14

is a planning strategy that uses past and present data and trends to attempt to determine future events so that informed decisions can be made around materials

Question 15

Master Production Schedule (MPS)

Answer 15

is a detailed outline of what is to be produced, in what quantities, and when it is going to be produced`

Question 16

Materials Requirement Planning (MRP)

Answer 16

is an itemised list of materials involved in production to meet the specified orders

Question 17

Just-In-Time (JIT)

Answer 17

is a strategy that ensures the right amount of materials arrive only as they are needed in the operations process

Question 18

Quality Management

Answer 18

is the management of the production process that ensure the outputs produced are consistently reliable and durable

Question 19

Quality Control

Answer 19

the use of inspections at various points in the production process to check for problems and defects

Question 20

Quality Assurance

Answer 20

is a set system where the organisation meets a set of pre-determined standards, often set by an independent body

Question 21

Total Quality Management (TQM)

Answer 21

an ongoing- business-wide commitment to excellence that is applied to every aspect of the business’s operations

Question 22

Waste Minimisation

Answer 22

is the process of reducing the amount of discarded resources created by the business’s operations system

Question 23

Reduce

Answer 23

is the process of avoiding or creating less waste

Question 24

Reuse

Answer 24

means repurposing old or unwanted items that you might otherwise throw away and finding a new use for them

Question 25

Recycle

Answer 25

is changing discarded materials into new products in order to avoid using more resources

Question 26

Lean Management

Answer 26

is an approach to business that reviews all processes with the aim to maximise customer value while looking to reduce or eliminate waste created

Question 27

‘Pull’

Answer 27

production of the good or service is only started when the customer places an order. the customer ‘pulls’ at the operations system with their demand. (demand drives production, avoids over-production).

Question 28

‘One-Piece Flow’

Answer 28

achieving steady flow in production without constant starts or stops (removes all wasteful and unnecessary activities and focuses on one good or service at a time)

Question 29

‘Zero-Defects’

Answer 29

focusing on continuous improvement to remove errors and defects (issues are resolved quickly and avoids future issues)

Question 30

‘Takt’

Answer 30

refers to timing precisely matching production rhythm with customer demand whereby all the steps in the production of the good or service are synchronised (responding flexibly and effortlessly as demand rises and falls to create a continuous flow)

Question 31

Corporate Social Responsibility (CSR)

Answer 31

is the continuing commitment of a business above legal obligations to operate in an economically, socially and environmentally sustainable manner, whilst balancing the interests of diverse stakeholders

Question 32

Global Sourcing of Inputs

Answer 32

is when a business sources its inputs from countries outside its place of origin

Question 33

Overseas Manufacturing

Answer 33

is where a business produces its goods in a country that is different to the location of its headquarters

Question 34

Global Outsourcing

Answer 34

is where some part of a business’s operations is transferred to an external person or business located in a different country

Question 35

Effectiveness

Answer 35

is the degree to which a business has achieved its stated objectives

Question 36

Efficiency

Answer 36

is how well a business uses its resources to achieve business objectives