Unit 3 AoS 3 Flashcards
Operations Management
the running of systems to efficiently and effectively produce goods and/or services
Operations System
the transformation of inputs into a final output (good or service)
Inputs
the resources used in the process of production
Processes
all the activities that help transform inputs into the final output
Outputs
the finished good or service that is produced
Technology
the purposeful application of information in the design, production and utilisation of goods and services, and in the organisation of human activities
Artificial Intelligence (AI)
refers to the stimulation of human intelligence in machines that are programmed to think like humans and mimic their actions
Automated Production Lines (APL)
are where equipment and machinery are arranged in a sequence and controlled by computer systems to perform tasks automatically
Robotics
the intersection of science, engineering and technology that produces machines, called robots, that replicate or substitute for human actions
Computer-Aided Design (CAD)
a software that creates product possibilities from a series of input parameters
Computer-Aided Manufacturing (CAM)
refers to the use of software and machinery that allow computers to direct and control the manufacturing process
Online Services
refers to any information and services provided over the internet
Materials Management
is about managing the way materials are received and stored to ensure the right amount of materials are available when required
Forecasting
is a planning strategy that uses past and present data and trends to attempt to determine future events so that informed decisions can be made around materials
Master Production Schedule (MPS)
is a detailed outline of what is to be produced, in what quantities, and when it is going to be produced`
Materials Requirement Planning (MRP)
is an itemised list of materials involved in production to meet the specified orders
Just-In-Time (JIT)
is a strategy that ensures the right amount of materials arrive only as they are needed in the operations process
Quality Management
is the management of the production process that ensure the outputs produced are consistently reliable and durable
Quality Control
the use of inspections at various points in the production process to check for problems and defects
Quality Assurance
is a set system where the organisation meets a set of pre-determined standards, often set by an independent body
Total Quality Management (TQM)
an ongoing- business-wide commitment to excellence that is applied to every aspect of the business’s operations
Waste Minimisation
is the process of reducing the amount of discarded resources created by the business’s operations system
Reduce
is the process of avoiding or creating less waste
Reuse
means repurposing old or unwanted items that you might otherwise throw away and finding a new use for them
Recycle
is changing discarded materials into new products in order to avoid using more resources
Lean Management
is an approach to business that reviews all processes with the aim to maximise customer value while looking to reduce or eliminate waste created
‘Pull’
production of the good or service is only started when the customer places an order. the customer ‘pulls’ at the operations system with their demand. (demand drives production, avoids over-production).
‘One-Piece Flow’
achieving steady flow in production without constant starts or stops (removes all wasteful and unnecessary activities and focuses on one good or service at a time)
‘Zero-Defects’
focusing on continuous improvement to remove errors and defects (issues are resolved quickly and avoids future issues)
‘Takt’
refers to timing precisely matching production rhythm with customer demand whereby all the steps in the production of the good or service are synchronised (responding flexibly and effortlessly as demand rises and falls to create a continuous flow)
Corporate Social Responsibility (CSR)
is the continuing commitment of a business above legal obligations to operate in an economically, socially and environmentally sustainable manner, whilst balancing the interests of diverse stakeholders
Global Sourcing of Inputs
is when a business sources its inputs from countries outside its place of origin
Overseas Manufacturing
is where a business produces its goods in a country that is different to the location of its headquarters
Global Outsourcing
is where some part of a business’s operations is transferred to an external person or business located in a different country
Effectiveness
is the degree to which a business has achieved its stated objectives
Efficiency
is how well a business uses its resources to achieve business objectives
