unit 3

Question 1

out‧let /ˈaʊtlet, -lɪt/

Answer 1

a way of expressing or getting rid of strong feelings
outlet for
Is football a good outlet for men’s aggression?
an outlet for creativity

Question 2

con‧ve‧ni‧ence /kənˈviːniəns/

Answer 2

the quality of being suitable or useful for a particular purpose, especially by making something easier or saving you time
Ready meals sell well because of their convenienc

Question 3

de‧part‧ment /dɪˈpɑːtmənt $ -ɑːr-/

Answer 3

one of the groups of people who work together in a particular part of a large organization such as a hospital, university, company, or government
 the personnel department
 the English department
department of
 the Department of the Environment

Question 4

spe‧cial‧ist /ˈspeʃəlɪst/

Answer 4

someone who knows a lot about a particular subject, or is very skilled at it SYN expert
specialist in

Question 5

bulk1 /bʌlk/

Answer 5

the size of something or someone

The dough will rise until it is double in bulk.

Question 6

sat‧is‧fied /ˈsætəsfaɪd/

Answer 6

feeling that something is as good as it should be, or that something has happened in the way that you want OPP dissatisfied
a satisfied smile
They have plenty of satisfied customers.

Question 7

whole‧sal‧er /ˈhəʊlˌseɪlə $ ˈhoʊlˌseɪlər/

Answer 7

a person or company who sells goods wholesale

Question 8

dis‧trib‧u‧tor /dɪˈstrɪbjətə $ -ər/

Answer 8

1 a company or person that supplies shops and companies with goods
2 the part of an engine that sends an electric current to the spark plugs

Question 9

sup‧pli‧er /səˈplaɪə $ -ər/

Answer 9

(also suppliers [plural]) a company or person that provides a particular product
supplier of

Question 10

re‧fund1 /ˈriːfʌnd/

Answer 10

an amount of money that is given back to you if you are not satisfied with the goods or services that you have paid for
They refused to give me a refund.

Question 11

pur‧chase1 /ˈpɜːtʃɪs $ ˈpɜːr-

Answer 11

formal to buy something
You can purchase insurance online.
the growing demand to purchase goods on credit

Question 12

ex‧change1 /ɪksˈtʃeɪndʒ/

Answer 12

the act of giving someone something and receiving something else from them

Question 13

ware‧house /ˈweəhaʊs $ ˈwer-/

Answer 13

a large building for storing large quantities of goods

Question 14

bar‧gain1 /ˈbɑːɡɪn $ ˈbɑːr-/

Answer 14

something you buy cheaply or for less than its usual price
There are no bargains in the clothes shops at the moment.
It’s an attractive little home, and I think it’s a bargain

Question 15

after-sales service

Answer 15

the help you get from a company when you start to use their product

Question 16

cooling-off period

Answer 16

the time when you can change your mind and cancel an order

Question 17

credit-card details

Answer 17

the name, number and expiry date on your payment card

Question 18

method of payment

Answer 18

the way you pay for the goods you want

Question 19

interest-free scheme

Answer 19

when you can pay some time after you buy, but at no extra cost

Question 20

loyalty-card credit

Answer 20

method for customers to obtain a discount on future purchases from the same
organisation

Question 21

money-back guarantee

Answer 21

a promise to return your money if you are not happy

Question 22

out of stock

Answer 22

when the goods you require are not available

Question 23

sur‧vey1 /ˈsɜːveɪ $ ˈsɜːr-

Answer 23

a set of questions that you ask a large number of people in order to find out about their opinions or behavior